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Don't Waste Time on User Onboarding

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Re: Don't Waste Time on User Onboarding

#12
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Re: Don't Waste Time on User Onboarding

#13

I was a bit sceptical when I read the title, but the author raises a good point about calcifying users into suboptimal ux decisions. Wofkflow breaking UI changes are always hard and there's always someone whose use case [you're breaking]( https://xkcd.com/1172 ). Then again, you can't please everyone and it might hurt to stick with older decisions. Onboarding itself is extremely valuable. No application is so self ex…

> Onboarding itself is extremely valuable.

As a user, I find them extremely annoying. They stop me from achieving what I want to achieve and I try to get rid of them as quickly as possible. I also find them as the hallmark of a bad UI -- if you have to tell me how to use your product, then it's not well designed.

Re: Don't Waste Time on User Onboarding

#14
Don't waste time on writing an article about introducing new members either. just go immediately into another customer manifesto. I appreciate that the customer has to be the focus, but this article was a bit bait and switch, and didn't give any time to the legitimate issues of growing a startup team.

Re: Don't Waste Time on User Onboarding

#15
post #9

But how do I get visitors in the first place, this is the first challenge. Twitter is pretty good at hiding my promotion tweets from other users...

No idea if this is common practise, but I block any account that promotes a tweet in to my timeline so I don't see it again. If it is, and you're serving a niche market with few people who'll buy from you, promoting tweets could be a really bad idea.

So how do people reach you to sell to you? Or, to turn it around, how do you find out about new products/solutions?

Re: Don't Waste Time on User Onboarding

#16
post #9

But how do I get visitors in the first place, this is the first challenge. Twitter is pretty good at hiding my promotion tweets from other users...

No idea if this is common practise, but I block any account that promotes a tweet in to my timeline so I don't see it again. If it is, and you're serving a niche market with few people who'll buy from you, promoting tweets could be a really bad idea.

I've heard others do this as well and I don't quite understand it. If you don't want to see ads, sure maybe use AdBlock or PiHole, but why block the company?

Not trying to put words in your mouth, but are you offended that the company spent money on a promoted tweet? That it was an overreach on their part?

Re: Don't Waste Time on User Onboarding

#17
post #9

Earlier quoted context omitted.

No idea if this is common practise, but I block any account that promotes a tweet in to my timeline so I don't see it again. If it is, and you're serving a niche market with few people who'll buy from you, promoting tweets could be a really bad idea.

I've heard others do this as well and I don't quite understand it. If you don't want to see ads, sure maybe use AdBlock or PiHole, but why block the company? Not trying to put words in your mouth, but are you offended that the company spent money on a promoted tweet? That it was an overreach on their part?

If you don't want to see ads, sure maybe use AdBlock or PiHole, but why block the company?

Blocking the company stops the tweet appearing everywhere I see tweets. That's on my home computer, laptop, Chromebook, office computer, my phone, etc. It continues to block the ads from that company if/when Twitter work out ways around ad-blockers. And it makes me feel like I'm proactively looking after my account.

I use ad blockers as well.

are you offended that the company spent money on a promoted tweet?

I just find that Twitter promotes the same tweets over and over again, so if you don't block them it gets very repetitive. If I was actually offended I'd reply first so they had to pay for an engagement as well as the promotion.

Re: Don't Waste Time on User Onboarding

#18

On the other hand, if you're offering something that breaks with an established paradigm -- i.e. first-time viewers don't know what to expect, a short storyboard to clarify your model might be invaluable, and worth fussing over.

I'd venture to say that breaking UI paradigms shouldn't be taken lightly. Your application is not special to me, the user. I don't want to have to learn how to use the interface of dozens of different applications because they all thought they were special snowflakes and could break established paradigms.

Re: Don't Waste Time on User Onboarding

#19
post #9

Earlier quoted context omitted.

No idea if this is common practise, but I block any account that promotes a tweet in to my timeline so I don't see it again. If it is, and you're serving a niche market with few people who'll buy from you, promoting tweets could be a really bad idea.

I've heard others do this as well and I don't quite understand it. If you don't want to see ads, sure maybe use AdBlock or PiHole, but why block the company? Not trying to put words in your mouth, but are you offended that the company spent money on a promoted tweet? That it was an overreach on their part?

Promoted tweets are generally annoying, I can't speak for others but it's just slightly satisfying to tell the advertiser to eff off for breaking my reading flow. I literally don't care that the company is trying to sell me stuff, it's a company, why should I? I follow people, companies and orgs that I'm interested in, and Twitter suggests similar and I often take them up on the suggestions. Those users will advertise if they're selling things in tweets, I don't need Twitter spamming me with adverts as well.

Re: Don't Waste Time on User Onboarding

#20
post #15
post #9

Earlier quoted context omitted.

No idea if this is common practise, but I block any account that promotes a tweet in to my timeline so I don't see it again. If it is, and you're serving a niche market with few people who'll buy from you, promoting tweets could be a really bad idea.

So how do people reach you to sell to you? Or, to turn it around, how do you find out about new products/solutions?

I don't use Twitter, but if I'm specifically looking for something, I will actively seek out and do the research. I suspect many others who block ads and such are the same.

"They don't reach me, I reach them."

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