Earlier quoted context omitted.
> The car, the service, the people, all of it is on a whole higher plane of satisfaction. It feels like the transition from a flip phone to an iPhone in 2008. Same here. This is how I describe it to other people.
I’m using cars to move me and family from point a to b, the less of service and Tesla people I ever see, the better - and if I ever need to get those things, the faster they get the parts and fix it, the happier I am, as most other car owners I’m sure. In other words, I don’t get the whole Tesla club thing for basically a glorified metal bucket. Although for some odd reason I do want Tesla to be my next car.
This is the way Tesla wants it.
In a car dealership world, you're sold a future revenue generator for the dealer, as you're expected to come for routine maintenance.
With Tesla's corporate ownership and generous warranty, the less they see of you (post-purchase), the better it will be for the bottom line.
I suppose any auto manufacturer selling their vehicles direct and owning their service centers outright would have a strong incentive to maintain high reliability, and yet for some reason Tesla remains the only one pursuing that model.