Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

Post by pabl0rg » Wed, Apr 17, 2019, 11:30 AM UTC

dorfsmay wrote: post #287

SllX wrote: post #186

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Let me quote the full paragraph: >> In his view, that means rethinking how Twitter incentivizes user behavior. He suggested that the service works best as an “interest-based network,” where you log in and see content relevant to your interests, no matter who posted it — rather than a network where everyone feels like they need to follow a bunch of other accounts, and then grow their follower numbers in turn. What he…

Sounds a lot closer? It's exactly reddit. I configured twitter to keep tweets in chronological order and not to filter anything, so I only see tweets from accounts I follow, and I see all their tweets, and see them in chron. order. What he wants to do is copy reddit. I can't see what they could add to reddit, but they'd completely lose what twitter is good at (following people).

Post by danaris » Wed, Apr 17, 2019, 12:11 PM UTC

maxwell wrote: post #204

udwum wrote: post #193

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That's a funny one. I worked at a place where the support team that worked for the social network accounts of the company had better tools and higher priority when doing their jobs than the phone/site support team, so effectively customers asking for support on Twitter or Facebook got better and faster support than customers asking for support on the phone or the site. I assume that's because companies are terrified…

> bad publicity on social networks Exactly. Social networks moved support from private, hidden systems to a public channel. This benefitted the user, since the brand has more to lose from interactions that are negative, non-responsive, re-directive, etc.

Post by webmaven » Wed, Apr 17, 2019, 12:34 PM UTC

Yizahi wrote: post #330

massysett wrote: post #189

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This is an honest question - why on earth should Twitter be an official support channel for a business? If I had a business, I would respond to Twitter support requests with “please see our support website for how to contact us” or “thanks, we are now contacting you.” I don’t know why Twitter users should get better support and it seems odd to me to rely on Twitter to provide or to ask for support.

I really hate when a company lists "Support Email" address and never replies to it. Dozens of companies did this to me (sent from my gmail). And yet in horrible and unusable twitter or slightly less horrible facebook they reply in hours, or even minutes.

Post by jpindar » Wed, Apr 17, 2019, 1:22 PM UTC

dguo wrote: post #117

Bokanovsky wrote: post #28

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What I really dislike is the spam in the notifications section. If someone likes my tweet, replies to it or retweets it, that's relevant. I don't however want to see a notification for something Tweeter deems interesting under other people you follow liked/retweed this as a notification.

Agreed. I wish that they would just mix those into the primary feed. I keep using the "See less often" option, but the "Thanks. Twitter will use this to make your experience better." message that I get in response almost feels like a taunt at this point. I want to turn them off completely.

Post by jpindar » Wed, Apr 17, 2019, 1:40 PM UTC

shambolicfroli wrote: post #143

richmarr wrote: post #27

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Anyone who's in a position to use Tweetdeck instead of Twitter's web UI will find a free, Twitter-maintained, product with no annoying algorithms and no advertising. It's the version of Twitter targeted at newsrooms, etc. I assume a lot of people already know and have reasons why they don't... but likely not everyone here has tried it so it may be worth repeating. https://tweetdeck.twitter.com/

It says I have messages, but I don't seem to have figured out how to view them.