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Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

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191–200 of 369 posts

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#191

Excuse my outburst, but I'm wondering when these social network algorithms are going to realize: I don't follow "interests", I follow PEOPLE . If you want to show users random news and gossip, then make a fucking news website already. It's like if you build a chatroom, except instead of simply showing things that people in the current room are saying as they say it, it mostly pulls in vaguely similar stuff that peopl…

By making it more of an interest-based network, they further increase the interest-based siloing of users, making interest-based advertising more effective and more expensive. Like David Auerbach wrote about in Bitwise, the modern technology economy has now become about labeling users. The more labels you can apply, the more ads you can sell.

Having said that, I do agree with another comment I saw here in that, if I am following someone in the software architecture space, I care 0% about their political tweets, and if I follow someone in the Formula 1/motorsports space, I really don't need to see their thoughts on golf.

Facebook worked initially because you were 'following' people you knew in real life, but having users siloed into very small groups according to real-life personal connections makes it hard to sell targeted ads. Hence all the expansions we've seen there (not to mention, of course, the tracking they do extra-facebook). Twitter meanwhile has always been in sort of a weird spot. You end up "following" people you have zero real-world connection to, based solely on their knowledge on a certain topic. But you end up also having to wade through everything they post -- what they eat, their bad memes, their product endorsements, whatever.

It works great for celebrity fetishism, okay for news and reporters (who tend to mostly stay out of non-job-related posts on official accounts), and fair to poor for everything else in my opinion. It's definitely the social network whose appeal I understand least. It just feels like a warehouse of people all talking very loudly at each other about random topics.

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#192

Earlier quoted context omitted.

+1000 This completely ruins using Twitter as an official support channel for a business. I want to be notified immediately whenever my company is mentioned, but enabling email/push notifications so that I'm aware of these asap also means constantly opening Twitter just to dismiss whatever unsolicited spam they're trying to put in front of me. It adds up to quite a lot of wasted time and is a downright obnoxious user…

This is an honest question - why on earth should Twitter be an official support channel for a business? If I had a business, I would respond to Twitter support requests with “please see our support website for how to contact us” or “thanks, we are now contacting you.” I don’t know why Twitter users should get better support and it seems odd to me to rely on Twitter to provide or to ask for support.

Because...Millenials?

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#193

Earlier quoted context omitted.

+1000 This completely ruins using Twitter as an official support channel for a business. I want to be notified immediately whenever my company is mentioned, but enabling email/push notifications so that I'm aware of these asap also means constantly opening Twitter just to dismiss whatever unsolicited spam they're trying to put in front of me. It adds up to quite a lot of wasted time and is a downright obnoxious user…

This is an honest question - why on earth should Twitter be an official support channel for a business? If I had a business, I would respond to Twitter support requests with “please see our support website for how to contact us” or “thanks, we are now contacting you.” I don’t know why Twitter users should get better support and it seems odd to me to rely on Twitter to provide or to ask for support.

That's a funny one. I worked at a place where the support team that worked for the social network accounts of the company had better tools and higher priority when doing their jobs than the phone/site support team, so effectively customers asking for support on Twitter or Facebook got better and faster support than customers asking for support on the phone or the site. I assume that's because companies are terrified of bad publicity on social networks.

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#194

Earlier quoted context omitted.

Readers will never, ever pay. That's not sustainable and you need them to attract posters. Content producers on the other hand are an assorted mix of businesses (make money from attention/clicks), personalities (make money from attention), influencers (make money from attention), academics (no money). If you have an audience many of them would pay. You could charge the top 10% of content producers/businesses for bett…

> Readers will never, ever pay. That's not sustainable and you need them to attract posters. You guys on HN keep saying this. I keep paying. I pay for the local newspaper that I disagree wildly with. I pay for one of the big national ones (that I could mostly read for free anyway). I pay for Spotify, for Linux magazines, a couple of donations to the Guardian and sometimes I pay for Netflix as well (rarely have time t…

Maybe that should be more narrowly read as “Twitter users will never pay” or “Facebook users will never pay” which is probably true because the simple reality is that these services offer low-value content that is cheap to produce and easy to consume. It’s not valuable so readers won’t pay.

Consumers do pay for valuable content like Netflix, New York Times, books, etc., because they actually take effort to produce and are thus actually valuable. Twitter and Facebook and much of the free Web is dreck that is not worth paying for.

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#196

Earlier quoted context omitted.

If that maximized user engagement, then that is the UI they would present. The fact that they don't do that should tell you that their tests have shown algorithmic feeds are more engaging for users.

"More engaging" does not automatically equal "better for users" or "what most users want".

It correlates with what users want better than what a handful of HN professional contrarians think they want.

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#197

Earlier quoted context omitted.

+1000 This completely ruins using Twitter as an official support channel for a business. I want to be notified immediately whenever my company is mentioned, but enabling email/push notifications so that I'm aware of these asap also means constantly opening Twitter just to dismiss whatever unsolicited spam they're trying to put in front of me. It adds up to quite a lot of wasted time and is a downright obnoxious user…

This is an honest question - why on earth should Twitter be an official support channel for a business? If I had a business, I would respond to Twitter support requests with “please see our support website for how to contact us” or “thanks, we are now contacting you.” I don’t know why Twitter users should get better support and it seems odd to me to rely on Twitter to provide or to ask for support.

Twitter is sometimes for little Davids the only way to put pressure on Goliaths.

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#198
post #2

> He suggested that the service works best as an “interest-based network,” where you log in and see content relevant to your interests, no matter who posted it Yeah, no thanks. Has anybody ever been happy with Twitter's attempts to force content from non-followed users into the feed? A couple of times a year they'll opt everybody back into whatever crappy experiment they're running ("hey, we'll put some posts to your…

What I really dislike is the spam in the notifications section. If someone likes my tweet, replies to it or retweets it, that's relevant. I don't however want to see a notification for something Tweeter deems interesting under other people you follow liked/retweed this as a notification.

I'm always surprised by these threads expressing frustration at the timelines being re-arranged - then I remember I use a 3rd party client (Tweetbot) and that's why my timeline is not molested and spam-filled.

If they ever fully disable 3rd party clients that will be the day I cancel my account. I thought forced ads as you started a DVD were obnoxious...

Re: Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter

#200
A modest proposal: Make it easier to pwn various twitter accounts. Uncertainty about authenticity for any given twitter message would compel journalists to verify the content of the message before repeating it.

Paradoxically, uncertainty about messages would slow down the spread of fake news and hate speech.

tl;dr: Tweets Are Not News.

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