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A guide to difficult conversations

medium.dave-bailey.com

241–250 of 415 posts

Re: A guide to difficult conversations

#241
post #156

Calling it "nonviolent communication" is a brilliant marketing move, as it implies that not conversing in this manner is violent. I've seen this style many times in my career, and it always comes off as patronizing. It also tends to be used far more often than recommended. Instead of being deployed in difficult conversations, it gets used in every one-on-one. My guess is that NVC ends up like power posing[1]: pop-psy…

Soon after reading the Nonviolent Communication book, I searched for more on the internet, and found the community joking about precisely this aspect of the name: https://anvc.svenhartenstein.de/en/26/

The problem with “power-posing” was that it made specific (and incredible) claims about the results of using it. I have not seen so much in the book (or if I did I ignored it), and regardless of whether it has any effect on others or not, I've found it valuable in my own mind to have mental clarity, separating observation from evaluation, thoughts from feelings, requests from demands, and simply being aware. (Even if I don't change a word I'd say... actually I can't get myself to speak that way often as it feels unnatural, so I'm content with simply saying whatever sounds natural but with these distinctions in mind.)

There are definitely superficial similarities with a “patronizing” style or a manipulative one. Nevertheless, I do think that, genuinely done, it's more than a “style” of communication, and one for every conversation where there's any emotion involved (not just difficult ones): I see it not as a strategy or technique, but as a reminder that the person I'm communicating with is a real human being with needs — the goal is a greater connection between people, not being more effective at getting what you want (for which I suspect many of the same principles may apply, but employed merely as tricks).

Of course I only remember/manage to put it in practice a small fraction of the time, and I don't know whether the “effectiveness” of such conversations is positive or negative (in terms of outcomes), but I definitely feel fewer negative emotions and that's valuable in itself (to me).

Re: A guide to difficult conversations

#242

Earlier quoted context omitted.

leeslaminen says: "Because we were unavailable, my younger brother-in-law was given Power of Attorney." If what you say is true, then get a lawyer and request that the court transfer POA to you or your wife, whomever was specified in his papers or in the law by default. Now that you _are_ available, the court may transfer POA to you. Let this be a reminder to those reading that, when you assign POA you might also wis…

> Too bad you didn't let him assault you: that would have made it much easier. Simply charge him with assault and use it as evidence in the POA hearing. Sometimes its best not to further aggravate family arguments. This situation is currently recoverable, filing charges will forever change the relationship.

JohnSully says:

Sometimes its best not to further aggravate family arguments. This situation is currently recoverable, filing charges will forever change the relationship.

In most such situations it may resolve the matter to the benefit of a wiser or more socialized party, does little additional harm and merely cements and documents a longstanding situation that has little or no chance of being changed. It also provides documentation and a basis for future litigation if necessary.

Re: A guide to difficult conversations

#243
post #203

Earlier quoted context omitted.

Instead of making space, what are your thoughts on OP leveraging these perceptions to find common ground? E.g., "We understand that we need you to be the man of the family, and appreciate that you have stepped up to be strong for all of us. We would like to support you in doing so and feel that our greatest assistance would be in helping to facilitate communications for you. Is this something you're able to allow?" S…

This is speculatively projecting a lot of thoughts and feelings on the brother-in-law, which is quite patronizing. It also awkwardly uses overcomplicated words and overcomplicated passive grammar. Try reading the linked blog post again, and hold up your proposed question against each of Dave Bailey’s suggestions.

It's not covered in the post, but NVC also stresses figuring out what motivates other people and asking them about it in a non-threatening way (similar template), so I think this is very apropos.

I'd say this part is even more difficult than the stuff in the post, and requires serious empathy.

Re: A guide to difficult conversations

#244
post #156

Calling it "nonviolent communication" is a brilliant marketing move, as it implies that not conversing in this manner is violent. I've seen this style many times in my career, and it always comes off as patronizing. It also tends to be used far more often than recommended. Instead of being deployed in difficult conversations, it gets used in every one-on-one. My guess is that NVC ends up like power posing[1]: pop-psy…

In general I'm also not a fan of changing definitions of words for the extra pathos and marketability. I also would be surprised if Rosenberg has any sort of malicious intent here in his choice of wording. Violence is, by definition, physical, and claiming that "speech is violence" seems like a trivialization of actual physical violence. While there is evidence that certain types of psychological abuse can cause a ph…

Discussions of NVC are often frustrating for that reason - there's a tool for difficult conversations, but we focus more on labeling than on teaching the tool. As a society, we need more mutual understanding. Setting aside definition debates would be helpful.

Re: A guide to difficult conversations

#245

Earlier quoted context omitted.

Great point. Growing up my mom must have read some book about how to comfort kids. She would always say “It sounds like you ...”. For example: “I hate my teacher.” Would receive a response of “It sounds like you are upset with your teacher.” As soon as I was old enough to recognize the pattern it became an infuriatingly depersonal way to be talked to. Sometimes the lack of “umm, like, just, kind of, etc.” will reveal…

Sounds like she was using it as a technique to calm you down/try ad change how you feel (best intentions manipulation) vs a way to understand you and be close with you. The words by themselves can feel empty and patronizing.

The example doesn't sound manipulative at all. It sounds like she's calling attention to the underlying emotion that's driving her child to hate the teacher. Being able to recognize that is key to actually understanding why you do things. Hate is not an emotion, it's an evaluation of the teacher, and to behave like an adult you need to recognize why you have that evaulation.

Re: A guide to difficult conversations

#246

Earlier quoted context omitted.

> Too bad you didn't let him assault you: that would have made it much easier. Simply charge him with assault and use it as evidence in the POA hearing. Sometimes its best not to further aggravate family arguments. This situation is currently recoverable, filing charges will forever change the relationship.

JohnSully says: Sometimes its best not to further aggravate family arguments. This situation is currently recoverable, filing charges will forever change the relationship. In most such situations it may resolve the matter to the benefit of a wiser or more socialized party, does little additional harm and merely cements and documents a longstanding situation that has little or no chance of being changed. It also provi…

Under extreme emotional stress such as this situation people act irrationally. The brother may come to his senses and relent as he has time to calm down and reflect. If charges are pressed it becomes extremely unlikely this will happen. Further it does harm, it will dramatically affect the life of the brother if he is convicted.

Deescalation is not emotionally satisfying but it does work.

Re: A guide to difficult conversations

#247
post #239

Earlier quoted context omitted.

This is speculatively projecting a lot of thoughts and feelings on the brother-in-law, which is quite patronizing. It also awkwardly uses overcomplicated words and overcomplicated passive grammar. Try reading the linked blog post again, and hold up your proposed question against each of Dave Bailey’s suggestions.

>This is speculatively projecting a lot of thoughts and feelings on the brother-in-law, which is quite patronizing. Isn't that what negotiation is about, when dealing with someone who won't effectively communicate their thoughts? Speculating the wants/needs of that person and addressing them directly? This isn't something I'm making up, I've just read it in "Never Split the Difference". The book was written to addres…

If someone asked me your proposed question, I would think they were trying to passive-aggressively manipulate me, and I would feel resentful and angry. YMMV.

Re: A guide to difficult conversations

#250

I've also heard good things about "The Art of Hard Conversations: Biblical Tools for the Tough Talks That Matter" [0] and "Difficult Conversations: How to Discuss What Matters Most" [1]. Can anyone comment on the relative merits of these articles' / books' approaches? [0] https://www.amazon.com/Art-Hard-Conversations-Biblical-Matte... [1] https://www.amazon.com/gp/product/0143118447/ref=oh_aui_sear...

Read them all. The ROI is so high you may as well
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