Earlier quoted context omitted.
Every pilot on that plane should have been trained on the new system. How is that supposed to work when Boeing didn't inform any of the airlines of this system?
Boeing did inform them. Otherwise how would the third pilot have known what to do when he saved the plane?
"This is the first description you, as 737 pilots, have seen,” the message from the pilots association at American reads. “It is not in the American Airlines 737 Flight Manual … nor is there a description in the Boeing FCOM (Flight Crew Operations Manual). It will be soon.”
It doesn't seem unreasonable to me that the jumpseat rider made an educated guess based on some prior experience. Aided by the fact that he didn't have other things to do besides observing.