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Google terminated our startup's developer account – what do we do?

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Re: Google terminated our startup's developer account – what do we do?

#131

Post by spc476 »

redler wrote: post #102
kerng wrote: post #85

Google is automating things to a scary degree, with no way to appeal or ever even talk to a human. Unless you are a big corporation and have an account manager things can be tough. Similar with GCP, countless horror stories over the years. I wonder if Google ever plans to address these issues or if in grand money scheme of things it just doesnt matter.

One might imagine a near future where some sort of automated deep learning system at Google makes these account termination decisions -- and not only can't they be appealed, but the reasoning behind the decision is unknowable, even to Google.

I sometimes thing that's the case now.

Re: Google terminated our startup's developer account – what do we do?

#132

Post by em500 »

perl4ever wrote: post #118
em500 wrote: post #57

Earlier quoted context omitted.

Lifetime bans are pretty harsh, but some form of time-based penalty is probably quite reasonable to keep out truly bad actors and recidivists. (Even with the current measures, the Play store was/is teeming with malware and scammers.) Perhaps some simple form of exponentially increasing penalty (start with 3 months, double/triple/quadruple at every next ban).

Perhaps some simple form of justice system, as has been developed in many societies over centuries?

I don't follow. We're talking about terms under which people/companies are allowed to put Android apps in the Play store. Why would that need some form of justice system?

Re: Google terminated our startup's developer account – what do we do?

#133

Post by hutch120 »

Hi, Looks like you've put a ton of effort into building this app, so now time to put some effort into the business side... pay for a support contract and call them on the phone .

You don't need a lawyer, emails will hit the bot wall, just call them , and keep calling them, and it that doesn't work, go visit them. Got to fly to CA, then do it, turn up at their door and talk to them.

https://gsuite.google.com/support/

Good luck!

Re: Google terminated our startup's developer account – what do we do?

#134

Post by amarshall »

hutch120 wrote: post #133

Hi, Looks like you've put a ton of effort into building this app, so now time to put some effort into the business side... pay for a support contract and call them on the phone . You don't need a lawyer, emails will hit the bot wall, just call them , and keep calling them, and it that doesn't work, go visit them. Got to fly to CA, then do it, turn up at their door and talk to them. https://gsuite.google.com/support/…

This isn’t about G-Suite, though, so I’m fairly certain the support plan you’ve linked will not be useful for a Google Play dev account.

Re: Google terminated our startup's developer account – what do we do?

#135

Post by wallflower »

mindslight wrote: post #4

I've got to wonder if, after basic Twit-shaming becomes no longer scalable, Google support will basically end up taking the same essential shape as IRS support - if you receive a nastygram, you turn it over to your professional account/attorney/googvocate who's entire specialty is knowing how to "talk to" the organization.

In case you missed this:

Dirty dealing in the $175 billion Amazon Marketplace

https://news.ycombinator.com/item?id=18715454

Re: Google terminated our startup's developer account – what do we do?

#136

Post by taneq »

smileypete wrote: post #107

Sounds like there's almost a case for setting up 'mini silos' Properly separated individual google accounts for phone, personal email, work email, youtube, drive, etc PITA but better than being SOL...

Or... NON-Google accounts for phone, personal email, work email, and don't log in to YouTube.

Re: Google terminated our startup's developer account – what do we do?

#138

Post by rrix2 »

izacus wrote: post #28
antonkm wrote: post #3

These are becoming quite common. If my account would be terminated my business would be dead. How is Google not handling this better?

> These are becoming quite common. If my account would be terminated my business would be dead. How is Google not handling this better? After drilling down into these posts it's very common to find those developers stealing user data, using forbidden advertising techniques, infringing copyright or simply trying to scam around Google's 30% payment cut. Apple would kick them off the App store immediately as well (and e…

Which one was it in this case ?

Re: Google terminated our startup's developer account – what do we do?

#139

Post by adventured »

larkeith wrote: post #108
avip wrote: post #103

Earlier quoted context omitted.

I moved all my deployments to google cloud. I've started to use it originally because BigQuery was light years ahead of any foreseeable competition (Athena didn't even exist). I've stayed for awesome firebase. gcp has great offerings.

Google Cloud looks fantastic, but I could never trust it for anything beyond hobby projects: Google's policy of minimal support and seemingly-arbitrary algorithmic decisions regarding customers makes for more risk than I am willing to accept from a single component.

If Google's leadership were self-aware at all (they're not), they'd spin Google Cloud out from under their anti-customer super corporate.

GC should be aggressively isolated from the stupidity in the larger company when it comes to how they incorrectly deal with pretty much anything that involves humans. They'd need to put someone in charge of it that has vast experience building very customer-focused enterprise businesses. They need to de-Googleify the whole business top to bottom. This would also go a long way toward eliminating the well-earned fear about how Google loves to kill off products/services.

If they don't do that, they will never stand a chance competing with Amazon or Microsoft in cloud. They'll be a far smaller, permanent #3 in the US market, best case scenario.

Re: Google terminated our startup's developer account – what do we do?

#140

Post by gbear605 »

ucaetano wrote: post #130
deogeo wrote: post #129

Earlier quoted context omitted.

You can make any move seem reasonable if you make a sufficiently bad analogy. A more comparable analogy would be one where the hypothetical security company isn't told who of their staff is banned, or for what reason they were banned. Maybe they were a bank robber, or maybe they were just doing business with bitcoin, and it's the bank's policy to ban all such businesses. And the security company isn't just not hired…

> A more comparable analogy would be one where the hypothetical security company isn't told who of their staff is banned That's what background checks are for. If you're hiring someone, it is your responsibility.

A background check for having once owned bitcoin? (To go with the previous metaphor)
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