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Google terminated our startup's developer account – what do we do?

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Re: Google terminated our startup's developer account – what do we do?

#101

Post by comboy »

braydo25 wrote: post #89

I'm not sure what specifically caused it, but a representative from the Play policy team just reached out to us and has given a thorough review of our developer account and reinstated it. We are extremely grateful to anyone in this community that may have played a hand in having a real person at the Play policy team reach out, as well as the ongoing conversation here to improve overall relations between the Play stor…

I was just rationalizing in my head that I only hear one side of the story, that surely there were some good reasons they were banned. Google has a lot of users, and I only hear about those worst cases and so on.

But no, get to the frontpage and poof, it's solved. It really sucks for all those startups who didn't have luck getting their post viral.

Re: Google terminated our startup's developer account – what do we do?

#102

Post by redler »

kerng wrote: post #85

Google is automating things to a scary degree, with no way to appeal or ever even talk to a human. Unless you are a big corporation and have an account manager things can be tough. Similar with GCP, countless horror stories over the years. I wonder if Google ever plans to address these issues or if in grand money scheme of things it just doesnt matter.

One might imagine a near future where some sort of automated deep learning system at Google makes these account termination decisions -- and not only can't they be appealed, but the reasoning behind the decision is unknowable, even to Google.

Re: Google terminated our startup's developer account – what do we do?

#103

Post by avip »

josteink wrote: post #53
godzillabrennus wrote: post #23

Earlier quoted context omitted.

Google is already established as a god awful vendor partner. It’s reflected in their cloud divisions performance. Anyone sane is using someone else if they can.

I literally know zero people using Google Cloud. Everyone is on Amazon or Azure. I can count the times google has burnt my hand though...

I moved all my deployments to google cloud. I've started to use it originally because BigQuery was light years ahead of any foreseeable competition (Athena didn't even exist). I've stayed for awesome firebase. gcp has great offerings.

Re: Google terminated our startup's developer account – what do we do?

#104

Post by binarymax »

mark-r wrote: post #91
braydo25 wrote: post #89

I'm not sure what specifically caused it, but a representative from the Play policy team just reached out to us and has given a thorough review of our developer account and reinstated it. We are extremely grateful to anyone in this community that may have played a hand in having a real person at the Play policy team reach out, as well as the ongoing conversation here to improve overall relations between the Play stor…

This has happened often enough in the past that they probably have a procedure in place. It keeps the internet from blowing up in their face but it doesn't solve the underlying problem.

They probably have a bot that monitors Reddit and HN and flags to a human if the story gets enough upvotes

Re: Google terminated our startup's developer account – what do we do?

#105

Post by opportune »

braydo25 wrote: post #89

I'm not sure what specifically caused it, but a representative from the Play policy team just reached out to us and has given a thorough review of our developer account and reinstated it. We are extremely grateful to anyone in this community that may have played a hand in having a real person at the Play policy team reach out, as well as the ongoing conversation here to improve overall relations between the Play stor…

More proof google support only works if you manage to get publicity... otherwise you are SOL

Re: Google terminated our startup's developer account – what do we do?

#106

Post by unilynx »

dustindiamond wrote: post #96
Gibbon1 wrote: post #82

Earlier quoted context omitted.

No it's worse. Yes Microsoft used their market share and deep pockets to drink other companies milkshake, but they didn't use control over the OS to prevent uses from installing competitors software. As a friend said 10 years ago, this is the end of general purpose computing.

Oh, that is definitely not true. Internal OS code was ‘tweaked’ to cause problems for certain 3rd party applications. [edit] https://en.wikipedia.org/wiki/DR-DOS#Competition_from_Micros... Taken from child reply.

Perhaps you're referring to https://en.wikipedia.org/wiki/DR-DOS#Competition_from_Micros... ?

Re: Google terminated our startup's developer account – what do we do?

#108

Post by larkeith »

avip wrote: post #103
josteink wrote: post #53

Earlier quoted context omitted.

I literally know zero people using Google Cloud. Everyone is on Amazon or Azure. I can count the times google has burnt my hand though...

I moved all my deployments to google cloud. I've started to use it originally because BigQuery was light years ahead of any foreseeable competition (Athena didn't even exist). I've stayed for awesome firebase. gcp has great offerings.

Google Cloud looks fantastic, but I could never trust it for anything beyond hobby projects: Google's policy of minimal support and seemingly-arbitrary algorithmic decisions regarding customers makes for more risk than I am willing to accept from a single component.

Re: Google terminated our startup's developer account – what do we do?

#109

Post by dustindiamond »

unilynx wrote: post #106
dustindiamond wrote: post #96

Earlier quoted context omitted.

Oh, that is definitely not true. Internal OS code was ‘tweaked’ to cause problems for certain 3rd party applications. [edit] https://en.wikipedia.org/wiki/DR-DOS#Competition_from_Micros... Taken from child reply.

Perhaps you're referring to https://en.wikipedia.org/wiki/DR-DOS#Competition_from_Micros... ?

Yes, and it mentions SuperStor, ugh.

Having ‘Stacker’ flashbacks.

Re: Google terminated our startup's developer account – what do we do?

#110

Post by mehrdadn »

braydo25 wrote: post #89

I'm not sure what specifically caused it, but a representative from the Play policy team just reached out to us and has given a thorough review of our developer account and reinstated it. We are extremely grateful to anyone in this community that may have played a hand in having a real person at the Play policy team reach out, as well as the ongoing conversation here to improve overall relations between the Play stor…

Since you have a point of contact, it might not be a bad idea to ask them what you are supposed to do if it happens again? Surely they don't want you to post on HN every time?
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