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Google and IBM still trying desperately to move cloud market share needle

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Re: Google and IBM still trying desperately to move cloud market share needle

#111

Post by dragandj »

avip wrote: post #82
Brahma111 wrote: post #47

I am not surprised for IBM but Google could do a heck of a better job if they treated their customers a bit better. They suddenly make changes to their policies and don't care a bit while discontinuing services who don't update their products. I had two very bad experience with Google. The first was when Firebase was still a niche and we built our product on top of it. Then they made an update where certain features…

Let me guess: "the tier that we were in" was the free tier?

May be so, but Google made sure that "the tier they were in" stays "nothing by Google, ever" for that particular company.

Re: Google and IBM still trying desperately to move cloud market share needle

#112

Post by chii »

richardw wrote: post #16
airstrike wrote: post #7

> Neither company is satisfied with that, of course. Google so much so that it moved on from Diane Greene at the end of last year, bringing in Oracle veteran Thomas Kurian to lead the division out of the doldrums. > (...) > Bloomberg reports that he announced a plan to increase the number of salespeople and train them to understand specific verticals, ripping a page straight from the playbook of his former employer,…

Azure was pretty late but their main fairly simple task was to cloud-enable the massive .net/MS-SQL army. Initial attempts weren't great (Azure tables, branding changes) but they iterated fast and knocked it out the park. Google is replicating Amazon now (after failing with app engine), but without the mindshare. Amazing because they are the cloud story - many cheap computers rather than huge ones. App Engine hurt th…

> App Engine hurt them so much they have a hell of a job to recover and now have to compete using someone else's playbook.

why did this hurt them? I thought appengine was great when i used it (granted, i never paid them for it - the free tier was way too generous).

Re: Google and IBM still trying desperately to move cloud market share needle

#113

Post by scarface74 »

ernsheong wrote: post #64
sandGorgon wrote: post #63

Earlier quoted context omitted.

I also recently found out there is slack channel ! But look, this is not what people want. We are looking for a plain, vanilla, ticketing system that someone can respond to. GCloud does have it at the Gold level support. So in my mind, GCloud is more figure-it-yourself-dont-call-us . AWS is more dependable. They have scaled their sales/devrel/support ops so that a small startup can access it. Google only does this fo…

Well, you have a point. I would wish for that too :) For now, I like to think that GCP products work well enough as advertised without much support interference, and so far I haven't been let down too badly. Perhaps a contentious point that I feel is true is that AWS tech is less-dependable, hence they need more support to compensate.

I work at a business with a business support plan - 10% of your monthly spend.

I have had a 100% success rate. For example I couldn’t figure out for the life of me how to configure a cross account CodePipeline work flow, the support guy did what he could while we were on chat, but eventually, he just asked me to export my pipeline definition, spent the next day researching, called me back and walked me through it with a screen share.

You basically can’t do it via the console.

Re: Google and IBM still trying desperately to move cloud market share needle

#114

Post by jussij »

avip wrote: post #82
Brahma111 wrote: post #47

I am not surprised for IBM but Google could do a heck of a better job if they treated their customers a bit better. They suddenly make changes to their policies and don't care a bit while discontinuing services who don't update their products. I had two very bad experience with Google. The first was when Firebase was still a niche and we built our product on top of it. Then they made an update where certain features…

Let me guess: "the tier that we were in" was the free tier?

And it may well be that "the tier that we were in" was the free tier.

But my question would be why did Google enter a paying field with a free option, knowing full well it would kill off all those paying players, to only then kill their free option knowing all competition is now gone?

Google should not be offering up any service, free or otherwise that has a use by date that is only known to Google.

Re: Google and IBM still trying desperately to move cloud market share needle

#115

Post by dragandj »

fierro wrote: post #68
latch wrote: post #9

Am I the only one that thinks IBM's acquisition of Softlayer did more to help Amazon than it did to help IBM? (or, more specifically, their mishandling of the acquisition) Cloud isn't the big market, traditional hosting is. But cloud continues to grow. I thought the idea behind the Softlayer acquisition was going to be to try to funnel the much larger group of people who aren't ALL IN on cloud into some hybrid/cloud…

"cloud isn't the big market" sorry lost me there

Not a native speaker, but it seems to me that they are not saying that cloud is not a big market, but that the cloud is not THE big market, since THE big market is something else (bare metal?).

Re: Google and IBM still trying desperately to move cloud market share needle

#116

Post by killjoywashere »

One thing Google doesn't get is how big a deal it was to reject the DoD. Vast swaths of corporate America do business with the DoD. And a lot of people in DoD took the Prohect Maven backlash a bit personally. The general tenor of the conversations I have about GCp with these folks isn't "No, just flat no". It's "NO! Oh, hellll no!" The fact that they refuse to bump their FedRamp cert to cover DoD req'ts doesn't help.

I seriously doubt a company with any significant fraction of income tied to DoD is going to ever allow it to appear that they might have ever even considered GCP.

Re: Google and IBM still trying desperately to move cloud market share needle

#117

Post by sequence7 »

sandGorgon wrote: post #43

Google has two big problems - developer relations and compliances. Here's a very simple example - has anyone filed a ticket in Google cloud ? Well you cant, unless you are on an expensive tier of support. Even when you have one, it is super hard to file a ticket. They generally ask you to go to Google groups. AWS and Azure ticket support is beyond awesome. Anything from issues with servers to billing. AWS has live ch…

As pointed out later in this thread you can now buy a support plan that allows you to file tickets directly from Google [1].

Unfortunately it starts at $100 per user per month and that tier won't get you a number to call, just a ticketing system, and in my experience response times are in a minimum of hours. For actual production systems you're going to want the $250 per user per month option that gives you a number to call.

> I really like the product that Google has - but they are running a cloud service like a b2c service. When it should be run like a b2b service.

I couldn't agree more with you about this. A lot of people love to knock Azure and AWS but their support, in my experience, is in a completely different league to GCP.

[1] https://cloud.google.com/support/#support-options

Re: Google and IBM still trying desperately to move cloud market share needle

#118

Post by scarface74 »

fierro wrote: post #68
latch wrote: post #9

Am I the only one that thinks IBM's acquisition of Softlayer did more to help Amazon than it did to help IBM? (or, more specifically, their mishandling of the acquisition) Cloud isn't the big market, traditional hosting is. But cloud continues to grow. I thought the idea behind the Softlayer acquisition was going to be to try to funnel the much larger group of people who aren't ALL IN on cloud into some hybrid/cloud…

"cloud isn't the big market" sorry lost me there

I’m all in on AWS, but $6.68 billion in revenue is not huge in the grand scheme of things and if AWS has two thirds of the market, that’s still only about $10 billion.

https://www.cnbc.com/2018/10/25/aws-q3-results.html

Re: Google and IBM still trying desperately to move cloud market share needle

#119

Post by scarface74 »

dsl wrote: post #52
partiallypro wrote: post #29

Earlier quoted context omitted.

This is one of the main reasons I am so highly confused why Netflix is so melded with AWS. When Netflix more or less made itself 100% AWS a year or two back, I was genuinely baffled.

> Netflix is so melded with AWS. But it isn't. Netflix core service (video streaming) runs entirely on hardware they produce that runs in their own datacenters and embedded in ISPs. Billing, account management, video transcoding, etc. happen in AWS, but all that stuff can go down and customers don't get that upset.

You haven’t seen Netflix’s AWS ReInvent talks.....

Re: Google and IBM still trying desperately to move cloud market share needle

#120

Post by jaimex2 »

bad_user wrote: post #84
keerthiko wrote: post #70

I don't understand why Google doesn't woo silicon valley startups more aggressively. Gcloud is actually a pretty solid service, far more usable at varying levels of technical expertise. A lot of nice integrated tools for high end users (EC2/kub8/cloud console/etc) that gives AWS a good run for their money, and (gcloud web browser, web console, gcutils) for devs not that familiar with cloud tools that are significantl…

Google has lost much of the trust developers placed in them, first of all by terminating products some of us loved [1] and also by terminating user accounts in an automated fashion with no way to appeal. Imagine your business depending on Google Play Store, then getting your account banned due to some association with another account that supposedly broke their ToS, with no way to contact support, to appeal the decis…

+1 Most people I've talked to have zero trust in Google not changing the services without warning, killing it, or banning accounts with zero chance of getting hold of a human.

Cloud is not a core product, the chance of it being killed is higher than its market share I'm certain.

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