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Instacart and DoorDash’s Tip Policies Are Delivering Outrage

nytimes.com

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Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#371

Post by lovich »

vinay427 wrote: post #335
lovich wrote: post #263

Earlier quoted context omitted.

>when that's just not in compliance with the law The law doesn't magically make it happen without enforcement. People think that waiters get paid less than minimum wage because they've never met a restaurant where a boss actually follows the law and pays out minimum wage if the tips don't cover it

Source? This seems like a pretty clear-cut lawsuit waiting to happen. I'm aware that not everyone can afford to take on legal action, but I'm skeptical that it's widespread.

https://www.nytimes.com/2018/03/12/opinion/tipping-restauran...

"From this article, The Department of Labor’s wage and hour division estimated that nearly 84 percent of full-service restaurants it investigated between 2010 and 2012 had violated labor standards, including but not limited to tip violations."

There isn't really anything like a clear-cut lawsuit when you don't have the money to retain a lawyer, and when the award youd get from winning isnt enough to entice a lawyer to take your case on contingency

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#372

Post by coffee »

ginknocab wrote: post #313
coffee wrote: post #243

> ...couriers have braved the elements, gotten by on meager wages and dealt with annoying customers, growling dogs and fifth-floor walk-ups, all for the chance of a big tip from a happy customer. This is not how I experience it working, in my area, with sites like GrubHub and the others. They ask for a tip UPFRONT, before delivery. I usually like to tip cash (for obvious reasons). There is an option for this, and the…

It's because drivers can and will reject orders with $0 tips. Drivers with GH get paid $3 + $.50 mileage as the crow flies. A $0 left on an order will be a total pay anywhere from $3-$5 depending on distance. It's absolutely not worth it to drive for $3-5 per order especially when a round trip for that order takes around 30 minutes. Also we don't get paid mileage for the trip to the restaurant. To add to the fire GH,…

> It's because drivers can and will reject orders with $0 tips.

That's what I said ;)

Drivers can see the tip (or lack thereof) and NOT take the order. So the end result for a customer who likes to pay a cash tip AFTER service is rendered, always gets horrible service.

I'm not complaining about the drivers, it's the company.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#373

Post by coffee »

Judgmentality wrote: post #251
Game_Ender wrote: post #244

Earlier quoted context omitted.

This sounds like fine model to me, pay more, get faster service. The key should be transparency and a minimum service level, ie. they should lay enough by default that every order will get picked up.

There's also the issue of tipping for service before it's been rendered. So you might pay a big tip and still receive shitty service, and now you have to deal with customer support hoping to get a refund.

Honestly, I don't really care about all of that. If it's horrible service I can complain and most likely get a refund of some sort.

I care that I want hot food, delivered in a reasonable time, and that I can pay a tip AFTER service is rendered (based upon the actual service I get).

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#374

Post by coffee »

sjjshzvuiajhz wrote: post #253
Game_Ender wrote: post #244

Earlier quoted context omitted.

This sounds like fine model to me, pay more, get faster service. The key should be transparency and a minimum service level, ie. they should lay enough by default that every order will get picked up.

The issue as described here is that the service captures most of the value of the tip, so the drivers are wasting their effort when they rush to complete tipped orders.

Not if it's cash ;) Hence my point.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#375

Post by Judgmentality »

coffee wrote: post #373
Judgmentality wrote: post #251

Earlier quoted context omitted.

There's also the issue of tipping for service before it's been rendered. So you might pay a big tip and still receive shitty service, and now you have to deal with customer support hoping to get a refund.

Honestly, I don't really care about all of that. If it's horrible service I can complain and most likely get a refund of some sort. I care that I want hot food, delivered in a reasonable time, and that I can pay a tip AFTER service is rendered (based upon the actual service I get).

I feel like you're agreeing with me but don't realize it.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#376

Post by dba7dba »

airstrike wrote: post #207
dba7dba wrote: post #158

Earlier quoted context omitted.

Someone signed off on that feature that stole $4 from a $5 tip given to a person making minimum wage. Was that person an MBA graduate or not?

Let's blame all males if that was their gender too!

I don't care about all that gender stuff.

The point is someone signed off on that. And in a business, it's usually someone with an MBA.

I can't imagine a business of that popularity having someone making business decisions without an MBA under their belt.

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