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Instacart and DoorDash’s Tip Policies Are Delivering Outrage

nytimes.com

351–360 of 376 posts

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#351

Earlier quoted context omitted.

I would guess that the ratio of the number of tips to the number of deliveries for UPS/FedEx/USPS is orders of magnitude lower than for Instacart/DoorDash/etc.

And those delivery drivers are paid a wage, unlike the $0.80 per hour w/o tips from instacart.

Isn't there a minimum wage even for tipped workers at like 2$ something?

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#352
post #259
post #25

Why doesn't this problem exist when I order something from Amazon? Because there is no absurd idea that I should be tipping the UPS guy or anyone else involved in fulfilling my order. It makes much more sense for InstaCart to simply collect star ratings and offer bonuses for the employees who are going above and beyond. Considering how often the shopper has to call me about replacements, parking outside my building,…

I think tipping someone who delivers food to you is one of the only areas where tipping makes sense.

... because?

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#353
post #351

Earlier quoted context omitted.

And those delivery drivers are paid a wage, unlike the $0.80 per hour w/o tips from instacart.

Isn't there a minimum wage even for tipped workers at like 2$ something?

These types of "gig workers" aren't employees, they are independent contractors so minimum wage doesn't apply to them.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#354

Earlier quoted context omitted.

What counts as very-left in the US? Serious question; by the standards of everywhere else, the US is skewed very right by default, so what counts as "very-left"?

Well, since we're talking about US politics doesn't it make sense that "very-left" is relative to the current political climate in the US? To bring it back to the pendulum analogy, if I asked you which way a particular pendulum was swinging would you need information about the current state of other pendulums to answer? I can't tell if you're genuinely unable to comprehend the meaning of the comment you're replying t…

I did say "Serious question", didn't I?

When people from outside the US hear US citizens talking about left-wing politics, we have learned that we need to double-check, because to many US citizens the US democratic party is left-wing, for example. To many people from the rest of the world, the US democratic party is right-wing. We have learned that when people from the US say "left", it's not the same as what we mean.

So when the original comment suggests that the pendumlum will swing "very-left", there's a real chance that to people from outside the US, that actually means "a bit more towards the centre but actually still on the right".

To bring it back to the pendulum analogy, if I asked you which way a particular pendulum was swinging would you need information about the current state of other pendulums to answer?

I would not, but this isn't about the direction of the swing. The original comment was about where the pendulum was going to end up. Apparently, the "very-left". To those of us outside the US, who have learned that what the (majority of the) US considers "left" is what we consider "still on the right", that warrants double-checking.

Well, since we're talking about US politics doesn't it make sense that "very-left" is relative to the current political climate in the US?

I do not expect to see nationlisation of industry and the effective abolition of private property in the US. That's "very-left", but it's almost certainly not what the commenter meant. So I double-checked. As conanbatt pointed out, there is however an actual genuine left movement in the US these days, which didn't really exist a decade ago, so - again - it seems sensible to double-check. Politics is heavily contextual and heavily individual, and to make the kind of assumptions you advocate would, I believe, simply lead to misunderstandings.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#355

Just in: the policy is now being ended: https://www.buzzfeednews.com/article/carolineodonovan/after-... > “Based on your feedback, today we’re launching new measures to more fairly and competitively compensate all our shoppers,” Mehta wrote. “Tips should always be separate from Instacart’s contribution to shopper compensation.” > Instacart also said it will compensate workers affected by the previously policy. “For e…

But they're cutting shopper compensation at the same time!

> In addition, Instacart also said it would adjust the minimum pay per delivery to between $7 and $10 for deliveries for which the driver buys and delivers the groceries, and $5 for delivery-only jobs. Previously, Instacart guaranteed $10 per delivery, but sometimes included customer tips in that amount.

What shady behaviour! I'm guessing Instacart did the math on average tips and figured out that with a $5 delivery guarantee + tips shoppers would be back up to around $10 on average.

Edit: Yup, that's exactly what happened.

> “With an average tip of $5, our customers regularly recognize shoppers with tips for the services they provide."

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#356
post #234

Earlier quoted context omitted.

If the dashers need to be upped to minimum wage, it is probably true that your tip is going towards them, but it affects how much money they get from doordash

Aren't they paid via 1099 (contractor basis) and thus minimum wage is meaningless anyway?

Insane. Since the courts seem to agree that "gig" workers are contractors, it seems like we need a new labor movement to secure all the same benefits for contractors that employees get.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#357

Earlier quoted context omitted.

How does them staying with the company fix anything? It's naive to believe that 'if the good one stay it is better than if they leave' as if they could change the company from within. A company is not a democracy. They won't change shit.

If you think that's true then there is no reason for the "good guy" to leave.

You'll have to explain that one to me.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#358
post #353
post #351

Earlier quoted context omitted.

Isn't there a minimum wage even for tipped workers at like 2$ something?

These types of "gig workers" aren't employees, they are independent contractors so minimum wage doesn't apply to them.

there is a term for that in German "Scheinselbstständigkeit" basically "pretend independence", seems more like a loophole than anything else

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#359

Earlier quoted context omitted.

The hammer swings down fast in some cases. Look at Robin Hood's checking account debacle. The SEC, FDIC and SPIC do not play around. The problem is where regulations are enforced. At state level results may vary. At local level very few jurisdictions can out-battle a company with millions or billions in VC funding. Uber blocked local regulators in Portland from blocking rides: https://www.reuters.com/article/us-uber-…

At some point, it becomes impossible to argue that taxi regulations were actually benefiting the public. Civil disobedience is a valid option in such cases, whether your name is Travis Kalanick or Rosa Parks.

Uber and Lyft are hardly Rosa Parks. They mostly use their size to bully around smaller localities that can’t handle the pressure.

If they truly believed that taxi regulations were onerous they’d fight them wherever they exist. Uber and Lyft left Austin in protest because they felt a fingerprinting requirement was too onerous, and they didn’t come back until Texas overruled them; but they already comply with such a regulation in New York! And this is before we get into their other controversies, like Uber India obtaining a customer’s medical report after she got raped in one of their cars.

Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage

#360

Earlier quoted context omitted.

I quit tipping on DD as soon as I found this out about a month ago because it'd almost always be less than $4.50, so wouldn't affect the dasher's bottom line anyway. If I start again it'll be cash, but I don't typically carry that in small bills. But I'm pissed . I've been a heavy DD customer for years and I'm an excellent tipper. Apparently I've been offsetting DD's costs for quite awhile now thinking "100% goes to…

You quit tipping, but you haven't stopped using the service?

Your point is valid, really, and it's something I'm struggling with ethically. The problem is the other services in San Jose are by and large much worse in every other way (unless you really want pizza) and I do rely on deliveries for my current schedule. At what point is the right answer to sacrifice your own needs in order to boycott?

So right now I'm making DD pay as much as possible for each delivery to me, which is the point where I at least retain a bit of self-respect. My hope is this gets "corrected" before I have to quit the service, but if that becomes the only real choice it's what I'll do.

As far as the tipping, I do need to get an envelope of small bills going to meet my own standards there, but at least I haven't hurt the Dashers worse. The moment the 20% tip would be enough to raise their payout (DD guarantees a minimum of $1 from their own pockets, so that's $4.51+) I've tipped it regardless of the offset. They're victims in this.

But regardless of any perceived hypocrisy you may have on my part, DD is a bad actor here. Gig economy has always had the strong potential to exploit the "contractors," but this actualizes that potential in a big way. Even the sub-min-wage base+tips model for service employees isn't this egregious.

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