111–120 of 171 posts
A few weeks later the reseller informed me that the authorized repair shop accepted my headset as defective and replaced it with a new one under warranty. I guess I am going to auction it off for the benefit of the local foster home institute.
So was this another lie, or was his headset actually defective?
This is weird. I'm wearing this headset RIGHT now it is the ONLY BT headset that works, with HD quality on both my mac AND my Pixel 2 cell phone. It is amazing..
"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…
Jabra is Danish.
"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…
As counter points, here’s some companies I’ve dealt with recently that had excellent customer service: Home Depot, Lowe’s, Moen, REI, Garmin, Prana. With all of them I either had a customer service rep on the phone within minutes and a replacement shipped to me free of charge without argument, or was able to easily return/exchange an item well past any reasonable return period, in some cases without receipt. On produ…
I will also try to buy from places who are known for treating their employees like human beings, REI for example.
Earlier quoted context omitted.
Is the implication here that even after going all the way up to the CEO, Vodafone still only fixed it because of your association with your company?
I think the implication is that despite contacting the CEO through a personal email address, Vodafone looked up his employer on LinkedIn and complained to them. From the sound of it, this would be petty revenge from the customer service department, who didn't like having been put in the spotlight for poor customer service.
"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…
This resonated with me because a few months back I went back and forth with Comcast regarding my shitty Internet speeds. Eventually I gave up, exhausted and unwilling to invest more time into a path I knew would not fix my issue (spoiler: Comcast has over sold our local network) Here's the summary: 1. Notice my Internet speed was especially shitty on Sunday. 2. Run speed test (laughably slow), post to Twitter, tag Co…
Bad idea. However, you shouldn't be leasing a modem. Buy them outright. Breaks even in a few months.
Earlier quoted context omitted.
Unless I missed something, if it works it'll be with the SBC codec and it's not very good. For music the BT profile is the Advanced Audio Distribution Profile (A2DP). But this is just a transport, and on top of it there can be many codecs. The only mandatory codec is SBC [1], which is BT specific and not very good. YMMV, but I prefer using a wired headphone than BT SBC. There are other options, but then you need supp…
There is support for better codecs on Linux, it's just not shipped by default on most distros unfortunately. https://github.com/EHfive/pulseaudio-modules-bt
Their Jabra Evolve 75's are actually solid. I have 2 of them in my office, and we recently just purchased another pair. They work with and without the USB dongle. The reason why the USB dongle is there is because the bluetooth spec for live calls are not in the HD profile. It's likely not in HD to reduce latency. Therefore, they originally created the Link 370 dongle to use their own proprietary connection to get HD microphone quality, and instant pairing; this is a MUST in a busy office environment. I'm 100% certain their support made a mistake and said the device only works with the dongle. I've also tested it's bluetooth with USBC Macbooks and it works perfectly fine. I suspect he had a defective unit.
Other notes about this 75: - Connects with two devices at the same time, and switches between them over bluetooth ala Bose QC35 bluetooth. - Does not charge over USBC, but over Micro USB. - There are regular firmware updates for the Link 370, and their other Jabra devices.
Earlier quoted context omitted.
> Ram 1500 Do you work in agriculture?
No, I'm an Air Traffic Controller who uses a truck to move and tow stuff to help out friends, family, and Scouts. Why?
"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…
> US customer service Jabra is Danish.