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Jabra: we know our Bluetooth headsets don’t work with laptops

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Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#41

Post by JadeNB »

We have a Fischer & Paykel vent hood, which we bought while renovating our kitchen specifically because of its advertised low noise level. It sounds like a jet engine revving up whenever it's running, even on the lowest setting. F&P sent out two technicians in succession, both of whom confirm (as registered, for example, by a decibel meter on our phone) that it's about 70% louder than advertised, even on its lowest setting; and then they straight up lied on their reports, saying (in so many words) that we were imagining the noise, or merely that we were 'dissatisfied'. Months in, and the only resolution we've got is that they've offered to give us a discount on another vent hood—which, presumably, also won't perform to specifications ….

There's got to be some reliable form of—excuse my optimism; I'm sure there isn't, but there should be some reliable form of redress for a product that simply, in a documented fashion, doesn't perform up to specifications. Companies advertise what they feel like without fear, because they don't experience repercussions for this false advertising.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#43

Post by Casseres »

yingw787 wrote: post #31

The no-questions-asked 90-day money back guarantee was one of the best decisions we ever made at Fog Creek. Try this: use Fog Creek Copilot for a full 24 hours, call up three months later and say, “hey guys, I need $5 for a cup of coffee. Give me back my money from that Copilot day pass,” and we’ll give it back to you. Try calling on the 91st or 92nd or 203rd day. You’ll still get it back. We really don’t want your m…

I think you posted in the wrong thread.

Did you mean to post in Ask HN: Did offering a money-back guarantee help your business? https://news.ycombinator.com/item?id=19085526

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#44

Post by blfr »

giancarlostoro wrote: post #3

I've never known Bluetooth to not produce a miserable experience at some time or another. It's inconsistently bad in some cases too. I hate setting up bluetooth on my car the most, I need to "Talk" to my car, and I can't just do it while stopped at a red light, I have to shut off my car and do it before I go. I still havent redone it since I upgraded phones last year... I just plug into the aux port while driving .

I have three Bluetooth headsets (and all cheap, in the ~$100 range), use them with Android phones and Linux computers without any issue. The sound quality is par for the price but pairing, connecting, and disconnecting works just like with wired headphones.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#45

Post by jowiar »

untog wrote: post #13
giancarlostoro wrote: post #3

I've never known Bluetooth to not produce a miserable experience at some time or another. It's inconsistently bad in some cases too. I hate setting up bluetooth on my car the most, I need to "Talk" to my car, and I can't just do it while stopped at a red light, I have to shut off my car and do it before I go. I still havent redone it since I upgraded phones last year... I just plug into the aux port while driving .

I was disappointed to find that Airpods, while better, aren't great either. I find the audio cuts out a lot when I pass through busy streets in NYC, and I often get into some kind of pairing weirdness where my phone simply won't play through the Airpods. Still better than most Bluetooth solutions, though.

My AirPods work fine in NYC, with the exception of one specific place: The Oculus. I would love to know why.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#46

Post by grawprog »

texan wrote: post #17

"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…

>This encapsulates what is most wrong and abhorrent about US customer service.

It doesn't help that the majority of 'US customer service' isn't actually located in the USA but outsourced overseas. The Philipines handles a lot of T-Mobile and Verizon's customer service calls.

They have strict rules to make sure customers don't find out about this. To the point where employees will be fired if they're found speaking their dialect near any phones.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#47

Post by [deleted] »

wycy wrote: post #38
mywacaday wrote: post #21

Reminds me of the time my wife cancelled our internet with Vodafone and three months later we got a letter to say our arrears were being referred to a debt collection agency. I spent an hour on the phone, talked to 8 different people to only end up back at the 1st person. They claimed we only cancelled the direct debit and not the account, I agreed that they would pull the call and if that was the case I'd pay what w…

Is the implication here that even after going all the way up to the CEO, Vodafone still only fixed it because of your association with your company?

[deleted]

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#48

Post by carlob »

robk wrote: post #36
texan wrote: post #17

"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…

It's far far worse in Europe ESPECIALLY if offshored to a low GDP country.

But in Europe we have stronger customer protection laws: if something doesn't work as advertised you have 1-3 years (depending on the country) to bring it back to whoever sold it to you. Then it's their problem to deal with the manufacturer.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#49

Post by Casseres »

solarkraft wrote: post #40
Casseres wrote: post #32

Earlier quoted context omitted.

Have I won the lottery? I've never had a single Bluetooth issue with any device I've ever had, except my current vehicle: "All New" 2019 Ram 1500 (If anyone works for Uconnect, please email me.) iPhone, iPhone 4, Nexus 5, Nexus 5X, Nexus 7, Razer Phone, Thinkpad Yoga, Thinkpad Book, self-assembled desktop, Toyota Corolla - all have worked perfectly with various, cheap, Bluetooth devices - keyboards, mice, speakers, e…

> Ram 1500 Do you work in agriculture?

No, I'm an Air Traffic Controller who uses a truck to move and tow stuff to help out friends, family, and Scouts.

Why?

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#50

Post by untog »

jowiar wrote: post #45
untog wrote: post #13

Earlier quoted context omitted.

I was disappointed to find that Airpods, while better, aren't great either. I find the audio cuts out a lot when I pass through busy streets in NYC, and I often get into some kind of pairing weirdness where my phone simply won't play through the Airpods. Still better than most Bluetooth solutions, though.

My AirPods work fine in NYC, with the exception of one specific place: The Oculus. I would love to know why.

For me it's areas a few blocks around Times Square. The only thought I had (and maybe the Oculus is the same) is that the sheer number of people also using Airpods in the area means everything gets confused.
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