Reminds me of the time my wife cancelled our internet with Vodafone and three months later we got a letter to say our arrears were being referred to a debt collection agency.
I spent an hour on the phone, talked to 8 different people to only end up back at the 1st person.
They claimed we only cancelled the direct debit and not the account, I agreed that they would pull the call and if that was the case I'd pay what was owed.
As soon as I was off the call I got a mail to say that it would cost me €6 for them to listen to their recording.
I got mad and looked up the CEO of Vodafone Ireland and found her direct email on a chamber of commerce website and email her a polite description of my experience.
10am next morning I get call from the head of customer service apologising and advising me that all fees had been waived, a win so I thought.
A week later I get a call from HR asking if I had emailed the head of Vodafone from my work email, we had a corporate account and Vodafone complained that I had emailed their CEO using a work account on a personal matter.
I could see the person in vodafone who checked who I was on linkedin the day before I got the call from HR.
That was over five years ago and I still get annoyed, gits!
Jabra: we know our Bluetooth headsets don’t work with laptops
21–30 of 171 posts
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#22I'd think that if the reseller sold the device as being capable of working with bluetooth v4 and the A2DP profile, only for that not to be the case, then you absolutely have the right to take it up with them. Surely by their not advertising the dongle limitation, that's a problem of their own making & they should honour your return. If they've a problem with that, they take it up with Jabra but leave you out of it. A…
Does any computer properly speak Bluetooth, in all its possible configurations, with no bugs? I'd like to take a look at that stack if so, because I've never seen it.
That's not an excuse for the devices also being buggy, but I'm well beyond expecting anything else.
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#23I bought an Asus Chromebook recently and one of the intentions was to pair it to my iPhone to get internet connectivity while commuting to work. Turns out Chromebooks can't pair with phones, I have to use a wifi hotspot instead.
Until just this week, Chrome OS's Instant Tethering was exclusive to Google's Pixel and Nexus phones, and was clearly advertised as such. Even now, the feature is only available for a small selection of phones (relative to the vast number of Androids in the wild). Just use your phone's hotspot feature. The amount of time saving between using your native tethering vs Instant Tethering is negligible.
The instant tethering function actually doesn't use Bluetooth, except to set things up. If you pay attention, you'll notice the phone disconnecting from any WiFi network it might be connected to.
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#24I do wish we could collectively arrive at a better standard for customer support than "Support by Public Shaming".
I'll admit to having used the "Send an email blast to the company executives" method in the past for dealing with airlines and telcos, but I feel like even that was a tad more discrete. At least it was an internal email and not a Twitter rant or a blog post. Regrettably, most companies seem to be removing their executive emails from public-facing pages, making the social media bomb the last and increasingly most common resort.
I suppose if we had a federal consumer protection bureau that actually had teeth, this wouldn't be necessary.
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#25I bought an Asus Chromebook recently and one of the intentions was to pair it to my iPhone to get internet connectivity while commuting to work. Turns out Chromebooks can't pair with phones, I have to use a wifi hotspot instead.
What's wrong with using a WiFi hotspot? I though that's the only way...
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#26I know people love the wireless thing. But if you want some nice over ear cans, and dont mind a wire. Sennheiser HD 280 i think , should be around 100 bucks. Not sure who Jabra is but if it's some kind of fancy startup making headphones. No thanks. I will stick to people who do actual audio work to make my headphones please.
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#27I have Jabra Move bluetooth headphones. They're really good, but have slight bluetooth issues. I have to constantly delete and re-pair them. But I have it working with iOS, Windows, Linux, etc.
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#28My Jabra Move headset does technically work with my laptop, but I have to perform some kind of reset because just switching the headphones on doesn't connect fully to my computer. It will look like it's connected, but nothing plays through the headphones. Only way to get both iTunes and computer audio to play through them is to hold the on switch for a few seconds until I hear a ding and a voice speak "To connect Move, go to the Bluetooth menu on the phone, and select it from the list"
I also tried installing that shitty Jabra app that basically was a huge waste of time. Didn't try contacting them, but I assume they'd just try to throw the problem over the fence and say my Bluetooth drivers in macOS were shitty or something.
It's not the most amazing experience, but they do sound very good.
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#29Anyone have a Bluetooth earbuds that works flawlessly with Ubuntu? I recently got a pair of Funcl AI buds, works great with my phone but I connect on computer and there's constant skipping. I gather this is a common problem.
I'm experiencing the same issues with an IKEA speaker set which has also Bluetooth connectivity. Works fine with my One+ 3, but Ubuntu will always skip pieces of sound, when I do something else on the system.
Now that I think about it, I will give it a try with Windows 10 on the second SSD to check whether it's a problem with the BT module of my Lenovo W520.
Re: Jabra: we know our Bluetooth headsets don’t work with laptops
#30Even if the OP had gotten the headset working with bluetooth they'd be disappointed. On Macs at least, using a headset with mic via bluetooth you get 8khz sampling, even if the headset can do more. Sounds terrible. Tried a bunch of esoteric plist changes to fix it. I switched to a USB wireless setup which works much better. Supposedly there are fixes ( http://ssrubin.com/posts/fixing-macos-bluetooth-headphone-au... )…
https://gumroad.com/l/airbuddy
I stumbled across this the other day. Airpod only, but it promises to bump the sampling rate among other things.