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Jabra: we know our Bluetooth headsets don’t work with laptops

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Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#61

Post by paulgb »

jwr wrote: post #12

I once made the mistake of buying Jabra wireless sports headphones. You know there will be a problem if you open the box and the first thing you see is a piece of paper and a phone holster, obviously thrown in at the last moment. The piece of paper says you have to use the phone holster to attach the phone to your right arm. Yes, your right arm, the closer to your right ear the better. The instructions were very spec…

I'm curious which headphones they were? I have the Active 85t and I've been pretty impressed with how they stand up to the interference on a busy NYC street. The (non-Jabra) headphones I had before that had to be in a chest pocket to avoid interference. Sometimes I can forget my phone until I'm a few steps out the door because the connection goes that far.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#62

Post by cbsmith »

ikeboy wrote: post #6

Anyone have a Bluetooth earbuds that works flawlessly with Ubuntu? I recently got a pair of Funcl AI buds, works great with my phone but I connect on computer and there's constant skipping. I gather this is a common problem.

Yup. Ironically, they're Jabra earbuds. ;-)

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#63

Post by nadavami »

I'm surprised.

I have the exact same headset (Jabra Evolve 75) at work and have had no issues at all using it on my 2018 MacBook Pro.

I use it daily for Slack and other VoIP calls as well as to listen to music. I usually have it paired to my phone as well, but it works just as well connected solely to the Mac.

That said, I did have an issue once with it when trying to play a game on Steam. I couldn't hear the in-game audio, only other players speaking.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#64

Post by hpkuarg »

Casseres wrote: post #49
solarkraft wrote: post #40

Earlier quoted context omitted.

> Ram 1500 Do you work in agriculture?

No, I'm an Air Traffic Controller who uses a truck to move and tow stuff to help out friends, family, and Scouts. Why?

Some people seem to think that the only acceptable reason to own a pickup truck is if you're plowing fields with it on a regular basis.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#65

Post by Shoue »

I had the Jabra Evolve 75 at my old job and they worked fine with my Dell XPS 13 running Ubuntu. I never had to use the dongle but during video calls it used the terrible HSP profile that is the only call profile Linux supports. I ended up keeping it on A2DP and using my laptop mic instead.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#66

Post by bluedino »

SaltyBackendGuy wrote: post #37
texan wrote: post #17

"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…

I work in the B2B space. One thing I've noticed is that if Enterprises aren't happy with the product they signed up for or the product doesn't deliver as promised they will refuse to pay (The ultimate motivator). I feel like in the customer space you have less leverage and it's more of a headache to simply not pay or get a refund (in this case).

My company refusing to pay CDW or Headsets.com doesn't hurt Jabra in anyway.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#67

Post by moron4hire »

giancarlostoro wrote: post #3

I've never known Bluetooth to not produce a miserable experience at some time or another. It's inconsistently bad in some cases too. I hate setting up bluetooth on my car the most, I need to "Talk" to my car, and I can't just do it while stopped at a red light, I have to shut off my car and do it before I go. I still havent redone it since I upgraded phones last year... I just plug into the aux port while driving .

The vast majority of devices are indeed bad. I am convinced that most manufacturers do not know how to handle very basic issues of connectivity and pairing. The BT standards and all of the BT chips available are capable of making very seamless pairing and re-connection flows, it's just the device manufacturers who don't use them correctly to do it.

There is a company called TeckNet that makes a BT mouse that is full-sized, five-button-with-wheel, and works very reliably. Microsoft has a few full-sized, reliably working keyboards, though I don't care for the key switches too mcuh. AfterShockz is the first headphone manufacturer I've found that works reliably and doesn't sound like complete crap (I can't wear earbuds, so I won't be buying Airpods).

Unfortunately, there's nothing you can do about your car's Bluetooth. Through various rentals on trips and such, I've tried Ford, Nissan, Honda, and BMW, as well as my own Subaru; they all flake out at some point. My Smart has an aftermarket JVC unit (installed by whomever previously owned the car) that seems to have spent more effort on fancy LED sequences than any sort of usage UX. I've seriously considered ripping out my stereo head unit in my Subaru and replacing it with an Android 4G tablet.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#68

Post by giancarlostoro »

blfr wrote: post #44
giancarlostoro wrote: post #3

I've never known Bluetooth to not produce a miserable experience at some time or another. It's inconsistently bad in some cases too. I hate setting up bluetooth on my car the most, I need to "Talk" to my car, and I can't just do it while stopped at a red light, I have to shut off my car and do it before I go. I still havent redone it since I upgraded phones last year... I just plug into the aux port while driving .

I have three Bluetooth headsets (and all cheap, in the ~$100 range), use them with Android phones and Linux computers without any issue. The sound quality is par for the price but pairing, connecting, and disconnecting works just like with wired headphones.

Care to share which ones? I'm trying to find some headsets within that range. I'm not an audiophile, just need to hear, and block out just enough external noise.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#69

Post by gknoy »

Casseres wrote: post #43
yingw787 wrote: post #31

The no-questions-asked 90-day money back guarantee was one of the best decisions we ever made at Fog Creek. Try this: use Fog Creek Copilot for a full 24 hours, call up three months later and say, “hey guys, I need $5 for a cup of coffee. Give me back my money from that Copilot day pass,” and we’ll give it back to you. Try calling on the 91st or 92nd or 203rd day. You’ll still get it back. We really don’t want your m…

I think you posted in the wrong thread. Did you mean to post in Ask HN: Did offering a money-back guarantee help your business ? https://news.ycombinator.com/item?id=19085526

While that is a good fit for this comment, it _does_ fit in this thread as well. Others are talking about how common terrible support is, where getting money back for a terrible product requires invoking the court, etc. The GP posted an example of _excellent_ service, the kind that most vendors should aspire to -- and included notes that doing so doesn't seem to have a big impact on the bottom line.

The counterpoint is, if your product genuinely is terrible, the cost of such a guarantee would be too high to bear.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#70

Post by WrtCdEvrydy »

SaltyBackendGuy wrote: post #37
texan wrote: post #17

"Wait, are you saying the headset can’t connect to a computer via native Bluetooth? And you knew it the whole time? While you asked me to try a different device, to update drivers, to install Jabra software, to meet with your technician… You were just trying to wear me down?!?" This encapsulates what is most wrong and abhorrent about US customer service. This methodology is employed by thousands of companies, it is i…

I work in the B2B space. One thing I've noticed is that if Enterprises aren't happy with the product they signed up for or the product doesn't deliver as promised they will refuse to pay (The ultimate motivator). I feel like in the customer space you have less leverage and it's more of a headache to simply not pay or get a refund (in this case).

Can you imagine the prices and support you'd get if customer purchases were net-10?

Buy something with your credit card and if it's garbage, you just tell your credit card to hold payment.

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