201–210 of 412 posts
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Unless the contract bound you to a specific term, I don’t think they will attempt to send you to collections. What do you owe if you haven’t contractually agreed to a subscription term?
If you agree to pay someone $X every month, then unless you tell them you don't want the service any more, you are still liable for the payment.
I've always wanted to have a site that showed me "moral" alternatives to websites and such but this type of information is difficult to normalize :)
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How is this working? Don't they send the unpaid part to collections?
Only for certain things. My experience is anything primarily offline, they collect: gyms, ISPs, gas companies, etc. Anything primarily online? They don't. Netflix, hulu, most credit card subscriptions that are VC funded (I've done with with countless SAAS providers), etc. I've ghosted them with no repercussions on my credit score or collections calls. Edit: I also use paypal and click the remove merchant authorizatio…
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How do you determine how easy it is to leave before you actually need to do it? Before even signing up?
This tool is highly useful: https://backgroundchecks.org/justdeleteme/ It ranks hundreds of websites from "easy" to "impossible".
Bwahaha. Useless service.
Call your CC, claim inability to reach business to cancel and request chargeback. This is my action plan #1 when vendor start irritating me with their support or policies.
Seems like a great way for the vendor to send you debt to collections.
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So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider. I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.
I've recently paid for a VPN subscription using BitCoin. When you do BitCoin there is no auto renewal and I consider it to be a good thing. EDIT: s/now/no
Every chargeback a company gets costs them money, on top of the money they aren't getting from you. If a company gets a high enough charge back rate, their credit card processing vendor will revoke their services. Fraud/Chargebacks are a MAJOR issue for any company accepting credit cards.
If you've made it clear you wish to cancel and are in no other way violating a contract (ex: You signed up for a 1 year subscription billed monthly with Adobe Cloud, ya gotta pay them for the year), then you are free and clear.
If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
For services like that it might be easier just to get a new credit card ;-)
The next month -- on my new card -- the charges appeared.
Turns out that Visa will honor a recurring charge even if the old card number has been cancelled. Insane. You will need to move to an entirely different type of card. Don't know if this is true for the others (Amex, discover, etc) but I was shocked that this was Visa's policy.
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I don’t get why NY Times gets so much grief. They are fast and friendly on the phone and usually offer to halve the bill if it’s a price thing. Dropbox is annoying to me because I have a service that I’m overpaying for, lack basic features like search, up sell with every interaction, and make leaving tough too.
> on the phone This should be an option, not the only way to cancel.
The Dropbox online cancellation, like many others, is a deceptive, tricky option designed to make you think that you cancelled when you did not to rip you off. Dropbox isn’t unusual.
Why is a phone call so evil? It’s bizarre to me that a arguably marginal inconvenience is more noxious than active trickery.