Deliveroo users are getting defrauded • Hacker News Board

Re: Deliveroo users are getting defrauded

#231

Post by wil421 » Thu, Jan 24, 2019, 5:08 PM UTC

C1sc0cat wrote: post #221

wil421 wrote: post #157

Earlier quoted context omitted.

Amex has the same thing and their customer protections are generally better than the Fintech companies. Although Amex is not so common in the U.K. Do any UK credit card companies offer consumer and fraud protection above the norm? Amex would immediately side with me if I showed them the Deliveroo communication. Another Citi VISA I had offered 18 months warranties on laptops and other electronics if I used the card.

A lot of places in the UK especially low cost places wont accept amex because of the charges. I saw my mangers amex get declined when they tried to pay for a team meal (15 people) a few years ago

Yes at least the U.K. isn’t as obsessed with cash as Germany is. I had trouble until on of my Europoeran colleagues told me about Amex Vicinity. You can see places around you and it can make it easier to use corporate Amex cards.[1]

[1]https://www430.americanexpress.com/mrec/mersearch/index?intc...

Re: Deliveroo users are getting defrauded

#232

Post by giancarlostoro » Thu, Jan 24, 2019, 5:10 PM UTC

lotsofpulp wrote: post #198

stronglikedan wrote: post #171

Earlier quoted context omitted.

Same with BoA MC's ShopSafe feature.

ShopSafe works with BoA Visa cards too.

Never tried that instead, might just try it, but I got have other banks that might not support this at all (Credit Union). That's where privacy.com works best for me.

Re: Deliveroo users are getting defrauded

#233

Post by entity345 » Thu, Jan 24, 2019, 5:11 PM UTC

ddeokbokki wrote: post #185

entity345 wrote: post #5

Perhaps worth mentioning, since it's nowhere in the article, that the first thing to do is not to spend hours on the phone with Deliveroo (or whoever else) but to call your bank to report the transactions as fraudulent and to block your card. That will probably get you a refund quicker (the transactions will likely be held until clarified) and will stop any further fraud. As for Deliveroo's support team... Not very g…

In my own experience, UberEats support team is stellar - I have had many many many issues due to couriers or the restaurant (wrong order, order got delivered completely ruined, order was cold, order was missing something, ...) and never once was I left in a bad situation. I have almost always had a full refund (otherwise just partial for what was wrong/damaged) but what I really LOVED was how transparent they are thr…

Deleted my UberEats account when they told me that they could not offer any compensation for not delivering what I had ordered.

Getting a refund on what you ordered but did not receive is not compensation, it's what they must do.

Re: Deliveroo users are getting defrauded

#234

Post by skh » Thu, Jan 24, 2019, 5:12 PM UTC

Dayshine wrote: post #228

skh wrote: post #204

Earlier quoted context omitted.

Fast food is usually only palatable hot. By the time it gets delivered it’s cold, no? Also fast food is cheap and the delivery cost is a large percentage of the overall bill. I mean a $10 meal ends up being $20.

Er, deliveroo delivers from restaurants. Justeat delivers from fast food. Deliveroo costs more because it's providing a delivery service for restaurants that don't normally deliver. So I'm getting good food. When in a restaurant, things sit in a kitchen for 10 minutes waiting for the rest of your order anyway. 10 minutes in a thermal bag is the same.

Wouldn't that be 10 additional minutes in the thermal bag? If it sits waiting for 10 minutes for the rest of my order wouldn't the time in the thermal bag be in addition to this. Also, in the U.S. delivery in my experience with others doing this is that is takes more than 10 minutes for the driver to pick up the order. Then another 10 - 20 minutes to deliver. To me this ruins the meal. You don't get a nice presentation and the food is way colder than the chef intends.

Re: Deliveroo users are getting defrauded

#235

Post by 24gttghh » Thu, Jan 24, 2019, 5:13 PM UTC

wil421 wrote: post #157

aembleton wrote: post #154

Another good reason to use a fintech bank account such as Monzo [1] or a credit card such as Tandem [2] or a virtual card that can forward transactions onto any other card such as Curve [3]. All of these services can give you a push notification every time a transaction is made on your account so that you are immediately made aware and are able to cancel them. You can block the card from within the app immediately. 1…

Amex has the same thing and their customer protections are generally better than the Fintech companies. Although Amex is not so common in the U.K. Do any UK credit card companies offer consumer and fraud protection above the norm? Amex would immediately side with me if I showed them the Deliveroo communication. Another Citi VISA I had offered 18 months warranties on laptops and other electronics if I used the card.

Do all Amex cards have this? I've never seen this feature offered by them.

Edit: apparently they stopped doing this for average cardholders 15 years ago and it's a corporate-card-only thing now called 'Amex Go'

Re: Deliveroo users are getting defrauded

#236

Post by ceejayoz » Thu, Jan 24, 2019, 5:13 PM UTC

tyfon wrote: post #79

maaaats wrote: post #41

Earlier quoted context omitted.

An example: Uber drivers requesting fake cleaning fee was recently discussed here on HN. Uber refuse to handle it properly, so people solve it by doing chargebacks only to find themselves blocked from the service. Also heard it with lots of other vendors, but won't name without having something more substantial to back it up with.

Again, being blocked from a service that is screwing with you don't seem that bad. I would never touch a company again that did that to me anyway.

It kinda depends on the service, though.

If I have a shitty customer service interaction with an Amazon rep, I might have to weigh the chargeback versus the value of my Kindle library, my AWS instances suddenly going dark, etc.

In the case of Uber, I might find myself severely restricted in transit options in an unfamiliar city.

Re: Deliveroo users are getting defrauded

#237

Post by ClassyJacket » Thu, Jan 24, 2019, 5:16 PM UTC

iagooar wrote: post #98

anonknowsaguy wrote: post #69

Fun fact about Deliveroo. A lot of your drivers aren't the registered driver. It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa. So your driver is often making almost nothing while someone else sits on their ass and collects cash for doing nothing and then Deliveroo again sits on their ass providing poor service collectin…

> It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa Do humans really have such low morality and ethics? I just can't picture a person who does this to another human being...

What a strange thing to say. Surely you've heard of war, murder, rape...?

Re: Deliveroo users are getting defrauded

#238

Post by dkersten » Thu, Jan 24, 2019, 5:16 PM UTC

ThrustVectoring wrote: post #213

dkersten wrote: post #64

Earlier quoted context omitted.

At least where I am, a small claims claim is a matter of filling out a form and paying the fee. I may be contacted for more information, but don't need to otherwise do anything unless I'm unsatisfied with the outcome, in which case the appeals process goes through a proper court. Besides, I said that I'd only do this if I didn't get a refund through Deliveroo/bank/CC chargeback. I certainly wouldn't start with small…

A demand letter is often enough and is a good step before small claims. “Fix my problem in ten days or get sued in small claims court", sent via certified mail to their designated agent for legal service in your jurisdiction, can often solve your problem.

Good suggestion. There's definitely a series of steps to go through before any time consuming and expensive lawyering up is needed.

Re: Deliveroo users are getting defrauded

#239

Post by C1sc0cat » Thu, Jan 24, 2019, 5:20 PM UTC

wil421 wrote: post #231

C1sc0cat wrote: post #221

Earlier quoted context omitted.

A lot of places in the UK especially low cost places wont accept amex because of the charges. I saw my mangers amex get declined when they tried to pay for a team meal (15 people) a few years ago

Yes at least the U.K. isn’t as obsessed with cash as Germany is. I had trouble until on of my Europoeran colleagues told me about Amex Vicinity. You can see places around you and it can make it easier to use corporate Amex cards.[1] [1] https://www430.americanexpress.com/mrec/mersearch/index?intc...

A cashless society does have some risks and of course penalises poor working class people and older ones.

Re: Deliveroo users are getting defrauded

#240

Post by [deleted] » Thu, Jan 24, 2019, 5:24 PM UTC

24gttghh wrote: post #235

wil421 wrote: post #157

Earlier quoted context omitted.

Amex has the same thing and their customer protections are generally better than the Fintech companies. Although Amex is not so common in the U.K. Do any UK credit card companies offer consumer and fraud protection above the norm? Amex would immediately side with me if I showed them the Deliveroo communication. Another Citi VISA I had offered 18 months warranties on laptops and other electronics if I used the card.

Do all Amex cards have this? I've never seen this feature offered by them. Edit: apparently they stopped doing this for average cardholders 15 years ago and it's a corporate-card-only thing now called 'Amex Go'

[deleted]