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I Can No Longer Recommend Google Fi

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Re: I Can No Longer Recommend Google Fi

#171

Post by bduerst »

tinyhouse wrote: post #112

I can relate. We have two Fi phones and there are bunch of problems: 1. If you use the max 10G every month it's pretty expensive. 2. Support is indeed bad. I once contacted them via the app and was told someone will reach out to me within 24 hours. No one did. 3. There are technical problems such as people calling me when I'm on wifi and they cannot hear me when I answer and instead go directly to voice mail. I was t…

That doesn't sound right, because Fi charges a metered flat rate per data used, there is no "Max 10GB".

You may be misunderstanding how Fi data works. Fi's "max" is mostly there because consumers have learned that behavior from other carriers who like to charge overages - Fi refunds the metered data you don't use if you paid for 10 GB, and bills you at the same rate if you go over.

Re: I Can No Longer Recommend Google Fi

#172

Post by rmason »

I've had accounts with Verizon, Sprint and tMobile. On their worst day Google Fi is head and shoulders above them, it's not even close. I've used cell phones for thirty years and my time on Fi is the most stress free in all that time.

Having said that Google needs to do a better job at customer service. But so do Facebook and Amazon, both of which have caused me major problems.

Re: I Can No Longer Recommend Google Fi

#173

Post by dragonwriter »

013a wrote: post #57
iandanforth wrote: post #29

The lede here is somewhat burried: "From what I’ve since learned, if a card in your Google Pay is stolen, or someone uses your Payments account fraudulently, or anything happens that leads to a security flag being raised, it can lead to your Google Payments account being frozen. ... If you can’t use Google Payments, you can’t pay for Google Fi This, fundamentally, is why I can’t suggest anyone use Project Fi anymore.…

One thing I can suggest; if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to better business-class support. Fi is now also supported on G-Suite accounts. It's a no-brainer. It sucks that their personal account support is so bad, but there is a solution.

> if you're deep into google products, you should be paying the $5/month for a G-Suite account with your own domain. You get access to better business-class support.

And lose access to the consumer offerings for which Google isn't prepared to offer enterprise management features and/or support, or which just don't fit into their enterprise vision. Every time a new consumer service or feature product is released, complaints start from G-Suite customers about not having it.

Which isn't a big deal, perhaps, if it's not a service with interacts with others on your account, so you can just use it on a different account, but for things that you want to integrate together splitting different services to different accounts because not all of them are supported on G-Suite makes the services on both accounts worse than they would otherwise be.

Google One is the offering directed at this, though I don't know how good the support component is.

Re: I Can No Longer Recommend Google Fi

#174

Post by dstaley »

EduardoBautista wrote: post #165
8ytecoder wrote: post #137

Earlier quoted context omitted.

Every time a comment like this comes up I say the same thing: Your email address is very very valuable and everything in the digital world is tied to it one way or the other. Own the domain so you can port it to another provider. Keep a copy of your emails somewhere - a mail app on your laptop? If you use drive, sync it fully to a laptop. It's not just Google, any service - paid or free, can and will shutdown your ac…

You know, I currently use my own domain for email. Maybe I am paranoid, but I worry about that when I die, my domain will expire, and then someone will register that domain and set up email accounts with it. They would be able to access so many services that I would have left open after my death. I still don't know how to handle this apart from leaving a fund to someone I trust to have my domain renewed for a few mor…

You don't even need to die for this to be an issue. Your registrar could just screw up and sell your domain to someone else. Or your registrar could have a security breach resulting in your domain being transferred. There's a myriad of ways the "own your domain" solution could fail, so it's really about which risks you're willing to take.

Re: I Can No Longer Recommend Google Fi

#175

Post by Sargos »

ThrustVectoring wrote: post #76
NorthOf33rd wrote: post #50

Earlier quoted context omitted.

Yep. a few years ago I signed up for a promo where if I spent a certain amount in the app store, I'd get a free chromecast. Never got it. No recourse available. At all. It's really strange that this level of "service" is acceptable.

>No recourse available. You can sue Google in small claims court for the value of the undelivered Chromecast and for the court fees you spent on suing them.

I would be too scared of Google closing my account as retaliation for this and me losing literally my entire digital life (family photos, my identity that's tied to gmail, etc).

Re: I Can No Longer Recommend Google Fi

#176

Post by bduerst »

chisleu wrote: post #164

It routinely cost me so much in data that it was cheaper to get a Verizon unlimited data plan. That was the end of it for me.

What is Verizon billing you? Verizon's "unlimited" plan is capped 22 GB and slows you down after. You get true unlimited data with Fi at $60 + $20 per line.

Re: I Can No Longer Recommend Google Fi

#177

Post by [deleted] »

tracker1 wrote: post #150
bduerst wrote: post #146

Earlier quoted context omitted.

Verizon is primarily a CDMA network, which doesn't have coverage internationally unless you pay extra. Same with ATT. We switched to Fi because we travel to Europe frequently and Fi doesn't charge extra for it, the phones just work when you land.

I don't even have a passport currently. If I did travel, I'm more likely to buy a throwaway cell with a different account and add the number to my google voice account dialing...

[deleted]

Re: I Can No Longer Recommend Google Fi

#178

Post by waqf »

clairity wrote: post #135
jonsen wrote: post #102

Earlier quoted context omitted.

No single human says this is ok. There is no human consensus this is ok. This is a form of non-human intelligence taking over.

it's not an "intelligence" so much as emergent properties of systems. there are fields like system dynamics and macroeconomics that study such things.

Yes — but all "intelligence" is an emergent property of systems. And because the system in this instance is not a human brain, it's non-human intelligence.

Re: I Can No Longer Recommend Google Fi

#179

Post by bduerst »

tracker1 wrote: post #150
bduerst wrote: post #146

Earlier quoted context omitted.

Verizon is primarily a CDMA network, which doesn't have coverage internationally unless you pay extra. Same with ATT. We switched to Fi because we travel to Europe frequently and Fi doesn't charge extra for it, the phones just work when you land.

I don't even have a passport currently. If I did travel, I'm more likely to buy a throwaway cell with a different account and add the number to my google voice account dialing...

If you're stuck in rural US, then you should use Verizon for it's older CDMA networks. Spending extra money and going through the hassle of getting another phone while traveling is a personal preference it seems, but for people who do travel it's one less thing to worry about.
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