Well, it will be fixed with the next rewrite of Google Payments/Wallet/Pay/Whatever.
I Can No Longer Recommend Google Fi
141–150 of 464 posts
Re: I Can No Longer Recommend Google Fi
#142I abandoned Fi after a trip to western Europe, where I was billed for 6 GB of usage in a single day on one of my data-only SIM cards, despite that the device the SIM was installed in (a 4G hotspot) registered only 200MB of usage that day. Support was completely unhelpful, and after escalation reported back that the Fi team has zero visibility into chargebacks from their carrier partners and ergo could not diagnose th…
One of the bigger reasons I switched to Verizon was specifically coverage. There are a lot of areas (wyoming, dakotas, parts of idaho and northern utah and nevada) that I drive through where Verizon is the only carrier with any coverage.
I couldn't be convinced to switch to Fi, and frankly given the horror stories, not sure that I trust google should I ever fall afoul of their platform exclusion and zero support or transparency.
Re: I Can No Longer Recommend Google Fi
#143Earlier quoted context omitted.
I'm perplexed. I can see hating them for other reasons, but expensive would not be the word I associate with Google Fi. I pay $22 including taxes/fees per month, but it's probably not a good carrier for people who watch a lot of video on their phones. * they're also probably one of the only honest carriers in terms of taxes/fees. My previous carrier had a much higher tax % which I thought was normal, but now I realiz…
How are you managing such low data use? I easily burned through 1gb in my first week (partly due to my podcast app downloading 400mb -> me changing the settings -> it downloading 200mb the next day -> me finding the right setting to block it from using mobile data). I've been keeping mobile data turned off unless I explicitly need to use it. I turned it on last night to google something quickly, and it managed to use…
>How are you managing such low data use?
I have a 5GB plan and rarely use half of it in a month, even though I spend plenty of time using various mobile apps.
It's probably pretty simple: I don't do any streaming: music, podcasts, internet radio, etc.
If you really "need" to stream YouTube videos away from a WiFi hotspot, then you should just pay $150/month and stop complaining.
Re: I Can No Longer Recommend Google Fi
#144Earlier quoted context omitted.
I recently had nearly the same exact problem with Microsoft. Security department is a black box—zero communication. A friend working for Microsoft even escalated my case internally at the time, but nobody could do or see anything. My account was eventually unfrozen without so much as an email to notify me, never mind an explanation. The point is, this issue isn’t limited to Google.
Wouldn't surprise me if Microsoft saw how much money Google saves by not having support, and decided to follow their lead. They used to have decent support.
i don't know but last august i had an issue with my surface and i talked with chat support as well as phone support without any issues.
Re: I Can No Longer Recommend Google Fi
#145The lede here is somewhat burried: "From what I’ve since learned, if a card in your Google Pay is stolen, or someone uses your Payments account fraudulently, or anything happens that leads to a security flag being raised, it can lead to your Google Payments account being frozen. ... If you can’t use Google Payments, you can’t pay for Google Fi This, fundamentally, is why I can’t suggest anyone use Project Fi anymore.…
I had a similar problem with Apple. I made an in app purchase (with a YC company nonetheless) and the company gave a limited period to cancel the service for a full refund. I cancelled the service within the deadline, and didn’t get a refund. I requested the refund from the YC company who said “they can’t” refund and I have to ask Apple. So I asked Apple for the refund included the YC company policy/purchase date/can…
> bricked my ability to use my phone
I'm curious, how exactly? As far as I know, you can always use the phone without a linked payment method. You won't be able to download apps or use iCloud, but unlike the original example, your cellular service will still function. Apps will still run.
Re: I Can No Longer Recommend Google Fi
#146I abandoned Fi after a trip to western Europe, where I was billed for 6 GB of usage in a single day on one of my data-only SIM cards, despite that the device the SIM was installed in (a 4G hotspot) registered only 200MB of usage that day. Support was completely unhelpful, and after escalation reported back that the Fi team has zero visibility into chargebacks from their carrier partners and ergo could not diagnose th…
One of the bigger reasons I switched to Verizon was specifically coverage. There are a lot of areas (wyoming, dakotas, parts of idaho and northern utah and nevada) that I drive through where Verizon is the only carrier with any coverage. I couldn't be convinced to switch to Fi, and frankly given the horror stories, not sure that I trust google should I ever fall afoul of their platform exclusion and zero support or t…
Verizon is primarily a CDMA network, which doesn't have coverage internationally unless you pay extra. Same with ATT.
We switched to Fi because we travel to Europe frequently and Fi doesn't charge extra for it, the phones just work when you land.
Re: I Can No Longer Recommend Google Fi
#147She should sue Google. Serious response. This kind of thing is bullshit, and she has a legal right to have the number ported, especially if she’s been willing to pay the bill and has not been able to due to Google’s technical problems. File a lawsuit for the value of the time she’s had to spend on it and an order to show cause or temporary restraining order type motion for them to release the number to her. It’s too…
I have no idea what you just said. To understand that I need to see a lawyer, pay hundreds of dollars to be told what my right is, and how I can proceed. Then probably invest thousands of dollars in a lawsuit. At least that's how I see it. Unless there is an app that you click a button and you sue Google for free that I don't know about.
Any money spend on the lawsuit itself can be recovered as part of said lawsuit.
Also, Google will probably wind up paying more just for their legal team than you will AND have to pay in the end... if more people did this, they'd be much more likely to improve quality of service. LOTS of paper cuts.
Re: I Can No Longer Recommend Google Fi
#148Earlier quoted context omitted.
You're not wrong, but you don't have to point it out like it's a revelation. The disclosure is prominently displayed at the head of the article.
Every post is marked with that disclosure. I just find the content hard to read when it is so blatantly there to try and get you to sign up for one of the cards that happens to be mentioned. The whole post could have been 150 words.
The whole post had quite a lot of useful setup for how support has changed and the current state of it. Don't be so taken aback by a single sentence of advertising that it taints your view of the rest.
Re: I Can No Longer Recommend Google Fi
#149I just traveled to Japan, the Phil, Bulgaria, San Francisco, and Boston without having to change sim cards or worry about my data situation. I'm going to keep it until someone else can do the same at a lower price.
It even worked for me flawlessly in China, no extrw VPN software needed.
Re: I Can No Longer Recommend Google Fi
#150Earlier quoted context omitted.
One of the bigger reasons I switched to Verizon was specifically coverage. There are a lot of areas (wyoming, dakotas, parts of idaho and northern utah and nevada) that I drive through where Verizon is the only carrier with any coverage. I couldn't be convinced to switch to Fi, and frankly given the horror stories, not sure that I trust google should I ever fall afoul of their platform exclusion and zero support or t…
Verizon is primarily a CDMA network, which doesn't have coverage internationally unless you pay extra. Same with ATT. We switched to Fi because we travel to Europe frequently and Fi doesn't charge extra for it, the phones just work when you land.
I don't even have a passport currently. If I did travel, I'm more likely to buy a throwaway cell with a different account and add the number to my google voice account dialing...