Earlier quoted context omitted.
> You should be more careful about victim blaming. I think you should be more careful with how you use the phrase "victim blaming", which is commonly used in cases of injustice towards victims of sexual assault in particular. You haven't been victimized, you've been inconvenienced and/or had a poor customer experience.
> You haven't been victimized, you've been inconvenienced and/or had a poor customer experience. That sentence only makes sense if you redefine the word victimized to mean a special, set-apart form of extra bad victimization.
Victims are specifically targetted, or some sort of personal boundary is violated. It can get very personal.
We might sometimes talk about someone being a victim of an impersonal force. For example, someome being injured as a result of a tsunami. However, excessively attaching to the narrative of being a victim can prevent someone from continuing their grieving process and moving on with their life.
That is not to say it cannot happen in the business world ... but I doubt that is the case here.