71–80 of 105 posts
I've had a couple of friends use Atlas without any problems. I guess your's is also a kind of an edge case with all the switching etc. Hope they resolve it quickly! Another question: I also think that SVB sucks but is there a better alternative to it? I've heard of Azlo, but their services offering is not as broad as SVB's (e.g. no international transfers)?
Earlier quoted context omitted.
Indeed. The "confusion" bit is pretty condescending. It reminds me of the similar bit of "I'm sorry you're upset." With that, you're not really sorry, and you're fake-apologizing for someone else's actions.
I think it's awesome a company cares enough to respond to dissatisfaction. Sometimes written words can land differently for different people, but I think it's a bit harsh to judge someone's attempt at help because they assumed there's some confusion. Sure, there are better words to use, but this outreach still puts their customer service at an A-level for me.
I would stop using Stripe if they start dictating what bank I can use. I use Stripe Atlas. I agree that the SVB minimum checking account fee is quite high. So I will look to move to Azlo. If Stripe tells me I can't do that, I'll start asking customers to wire my payments to the bank directly. I think that I am happy with Stripe handling the paperwork and basic payments for me (and to compensate them for that), but I'…
1) It makes perfect sense that a new account is created and that transactions pre-incorporation are not automatically imported. Your new company is required to have accurate books; you can't pretend that transactions executed before the company existed (ie. by you personally?) were actually executed by the company you've later incorporated. 2) SVB seems to be nobody's favorite bank, but it's quite clear to me that th…
1. OK, that makes sense, but it's not just the transaction data that wasn't imported, it's charges, invoices, plans, subscriptions, coupons, events, logs, and of course API keys. 2. There are other business banks that don't need in-person visits, eg. Azlo and Capital One Spark business. 3. You should be more careful about victim blaming. Azlo is willing to accept me as a customer, they just asked me to go through Str…
Earlier quoted context omitted.
1. OK, that makes sense, but it's not just the transaction data that wasn't imported, it's charges, invoices, plans, subscriptions, coupons, events, logs, and of course API keys. 2. There are other business banks that don't need in-person visits, eg. Azlo and Capital One Spark business. 3. You should be more careful about victim blaming. Azlo is willing to accept me as a customer, they just asked me to go through Str…
> You should be more careful about victim blaming. I think you should be more careful with how you use the phrase "victim blaming", which is commonly used in cases of injustice towards victims of sexual assault in particular. You haven't been victimized, you've been inconvenienced and/or had a poor customer experience.
That sentence only makes sense if you redefine the word victimized to mean a special, set-apart form of extra bad victimization.
As an SVB customer:
- Their UK experience, was, until recently, not updayted since about 2002. 8 point font, the entire width of the page, totally separate from the rest of their banking
- They want things confirmed on 'company letterhead'
- They have four different versions of 'balance' which makes things super confusing
- No 'find as you type' search for transactions
- No analytics
- Their mobile app is incredible limited
- They alerted me to a 700 USD fraudulent card charge, which, after I spent a week investigating, turned out to be a 7 USD card charge
The people are great, but SVB sound like a new generation business bank, but they're really not. Pick Starling or Monzo or anyone else.
1) It makes perfect sense that a new account is created and that transactions pre-incorporation are not automatically imported. Your new company is required to have accurate books; you can't pretend that transactions executed before the company existed (ie. by you personally?) were actually executed by the company you've later incorporated. 2) SVB seems to be nobody's favorite bank, but it's quite clear to me that th…
Earlier quoted context omitted.
1. OK, that makes sense, but it's not just the transaction data that wasn't imported, it's charges, invoices, plans, subscriptions, coupons, events, logs, and of course API keys. 2. There are other business banks that don't need in-person visits, eg. Azlo and Capital One Spark business. 3. You should be more careful about victim blaming. Azlo is willing to accept me as a customer, they just asked me to go through Str…
Technically, your customers have never agreed to be charged by this new company you’re setting up - it’s an entirely separate legal entity from yourself. There’s no way to start charging them from a separate legal entity without their consent, so a bulk import is probably not what you are permitted to do.
1) It makes perfect sense that a new account is created and that transactions pre-incorporation are not automatically imported. Your new company is required to have accurate books; you can't pretend that transactions executed before the company existed (ie. by you personally?) were actually executed by the company you've later incorporated. 2) SVB seems to be nobody's favorite bank, but it's quite clear to me that th…
1) Actually in some countries it's entirely possible to attribute past actions to a new company. It sounded a bit odd to me at first, but when you think about it... why not? If a company is able to take on responsibility for something, it seems reasonable.
I don’t know which other country you are talking about or which legal structure ... even in the US, the extent of limited liability can vary depending upon which you use. There are partnerships, limited partnerships, S-corps, LLCs, sole proprietorships, etc.