As someone who has built and published apps on both major platforms, this issue of not being able to speak to someone is a problem on the Apple platform as well (as on Googles). As mentioned in the article, it’s heart wrenching to receive an email saying there is a problem with your app and know that the app or the release you worked so hard on might not get published. Having a release rejected can also be as bad as…
IIRC you can actually organise a call with somebody at Apple to discuss issues, but not with Google. Can anyone else confirm this? The app dev who shared this info with me was making millions for both Google and Apple.
The same app dev had their app taken down from Google Play but then reinstated within 24 hrs after some furious emailing. I know of another dev who received no response to their desperate emails, who was told to never try to create another account, just like OP. This dev hadn't made Google any money.