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MailChimp deleted my account with no warning

blog.rongarret.info

161–170 of 267 posts

Re: MailChimp deleted my account with no warning

#161
post #71

Earlier quoted context omitted.

Since we don't have a mind-reading machine, by that logic, we can conclude that no statement can be proven to be a lie. After all, how can we know what an alleged liar is really thinking?

Lies can be proven by finding evidence someone did know something when they say the opposite.

And in this case, we have iron-clad evidence that MailChimp, as an organization, with 100% certainty, knew that the customer's data was recoverable.

Re: MailChimp deleted my account with no warning

#163
post #87

Earlier quoted context omitted.

What if it was a free account?

Why offer free accounts if you don't want to support them? If google decided to close gmail or youtube without any prior notice, I'm pretty sure a lot of people would be pissed of, and rightly so.

Obviouly to attract customers to your paid tiers, eventually.

People's gmail/youtube accounts are routinely closed without prior notice.

Re: MailChimp deleted my account with no warning

#164
post #94

Earlier quoted context omitted.

The company is set up to deliver a lie, even if the last person telling it is doing so unintentionally.

That's...fascinating. While we have lots of corporate personhood, I normally disregard blaming specific actions on a company because at the end of the day a person makes the call. But here you've pointed out that a company, operating as a collection of people, can "act" in ways that may be unintentional or may be deliberate, but are hard to pin down to a specific person. Definitely worth considering in more depth, th…

Charles Stross has posited that we've invented Artificial Intelligence with the advent of corporations.

Re: MailChimp deleted my account with no warning

#165
post #129

Earlier quoted context omitted.

Thanks for answering! I think your perspective is becoming more common. It's not like MailChimp is a start-up, so these assumptions aren't inherently crazy.

At some point people started expecting unreasonable things from random free services on the internet. I still think it's ridiculous. I hope that in the future, schools will also teach some basics of computer hygiene in IT classes, and how to behave on the internet. Things like what internet services are, why backups are important, and how to practically do them, how to evaluate risks when communicating on the interne…

Yes, it's fair to say that the expectation presented by the FAANGs are polluting the general expectations of users. You have to live up to a higher standard which often requires you to leverage their cloud offerings. This higher expectation isn't necessarily a bad thing on its face as a better user experience often helps your business succeed.

It would be wonderful if we taught people how to navigate the digital age. It would be similar to a driving course or personal finance. I know I had none of the above when I went through school, so I won't hold my breath, but I would support an initiative to provide more practical skills in school.

Re: MailChimp deleted my account with no warning

#166
post #76

Earlier quoted context omitted.

OP here. It never crossed my mind that MC would cut me off like this with no warning and no possibility of recovery. Lesson learned.

Any company is liable to data loss or even sudden company collapse. You don’t need to fear them deciding to cut you off in order to be backing up.

I had enough faith in MC's ability to keep their own backups that accidental data loss was a risk I was willing to accept. It never occurred to me that they would intentionally do something so counterproductive as shut off my account with no warning and no possibility of recovery (or so they said -- see https://news.ycombinator.com/item?id=18717279).

Re: MailChimp deleted my account with no warning

#168
I had an issue with SendGrid where they deleted my client's account. The account had been created by a person in South America (at one of their offices) but with a Canadian corporate credit card. I guess they assumed it was fraudulent and suspended the account without contacting us 2 days after we had subscribed and already put the account into production. They had zero phone support available, and the online support was inaccessible without an account (even to dispute an account suspension, very 'Catch-22.') I had to call their headquarters and leave voicemails on random mailboxes just to reach somebody with the ability to review the account suspension.

Re: MailChimp deleted my account with no warning

#169

Earlier quoted context omitted.

My little sister works in customer support for a fairly large email marketing company that competes with MailChimp. From hearing her talk about some of her conversations with users booted from the platform I think a good number of spammers sincerely believe they have a legitimate business and are confused to hear they've been flagged for spam. A lot of these people seem to only know enough about the internet to be da…

> I would love it if a publication profiled a few spammers. I suspect they're very different from how most people imagine them. You might like Spam Nation: https://amzn.com/dp/B00L5QGBL0/

Awesome, thanks for the recommendation! I just ordered a copy for me and another for my sister as a Christmas gift.

Re: MailChimp deleted my account with no warning

#170
It boggles my mind why anyone would use MailChimp. The most important trait for a good organization is ethics. When they acquired Mandrill, they did the same to PAYING customers[1]. They even turned off comments on the blog post of the announcement. And ever since they did these shady things, they super-charged their SEO to hide any mention of this fiasco. If you do a quick Google search for "mailchimp mandrill" you would no longer see the slew of articles of rants of paying customers like you used to. Really, the worst ethics I've seen in any internet company.

I stopped using MailChimp ever since and even though their integration is much simpler, I do not use them for my clients. Every now and then I do have one or two clients wanting to integrate with them, but I do honestly warn them of what they're capable of and be the judge.

It's not like they're cheap. Their plans are pricey and yeah, they do have good deliverability, but the competition has caught up ever since. The only way they're able to keep existing accounts is by passive-aggressive scare "Watchout, we have the best deliverability and if you move elsewhere for price concerns, you have tons of these problems to deal with, including deliverability, so stick with us".

This is 2018. No one should be using MailChimp. There isn't any good reason to.

[1] http://www.dangrossman.info/2016/02/28/mandrills-betrayal/

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