MailChimp deleted my account with no warning

Post by vkou » Wed, Dec 19, 2018, 3:59 PM UTC

cmiller1 wrote: post #63

tjoff wrote: post #43

Earlier quoted context omitted.

It is still a lie. Also keep in mind the perspective and context that the end user has no way of knowing. And even if the data can be recovered in an unofficial manner whether they will actually bother is highly unlikely if they care as little as they most obviously do. So, as a user it is a pretty safe bet to just assume it is gone (but do keep poking).

https://en.wikipedia.org/wiki/Lie "A lie is a statement used intentionally for the purpose of deception" I don't think you can prove it was a lie.

Post by UseStrict » Wed, Dec 19, 2018, 4:00 PM UTC

mojowo11 wrote: post #58

SkyPuncher wrote: post #40

Earlier quoted context omitted.

> So they lied in the first response (all data is wiped and unrecoverable) Not defending Mailchimp, but keep in mind the perspective and context. To a customer support agent using some backend interface, it very well could be "completely wiped". To an escalation team, they may be able to pull it from backups in an "unofficial" manner.

As a manager of a customer service team, everyone on my team knows exactly whether something has been "totally wiped" or not, regardless of whether it's something that would require developer intervention to recover. To have your reps not understand this and ultimately mislead the customer (or, in this case, I suppose former customer would be more accurate) is a management/training problem, and what the rep ultimatel…

Post by mtarnovan » Wed, Dec 19, 2018, 4:04 PM UTC

slig wrote: post #22

If you're looking for alternatives, I can't recommend MailWizz + Amazon SES enough. You can host it on a $5 VPS and you pay just what you consume from Amazon.

Post by vezycash » Wed, Dec 19, 2018, 4:05 PM UTC

philpem wrote: post #42

collyw wrote: post #4

Earlier quoted context omitted.

Indeed. I have found that the best way to get a company to respond to a complaint in a reasonable manner is to post your complaint on their facebook or twitter profile. Its a shame that it needs to be like this.

Depends on the company. Some simply delete complaints and block the people who left them... The best way to get satisfaction (in the UK at least) seems to be to get a tabloid journalist involved....

Post by cmorgan31 » Wed, Dec 19, 2018, 4:06 PM UTC

abc-xyz wrote: post #65

cmorgan31 wrote: post #53

Earlier quoted context omitted.

What drives the assumption that their mailing lists would always be available to you even if they went out of business or that they are almost perfectly secure? Is it due to standards set by large companies or just an idealized desire?

Because I assume they use Google/Amazon cloud services which are designed for 99.99999999% durability, just as I assume they often make backups (it's not like it would be expensive for them to backup mailing lists every hour or so). If they went out of business then I would also assume they would give customers at least several months to export their mailing lists. Edit: for some reason I'm not allowed to post new co…