MailChimp deleted my account with no warning

#1

Post by lisper » Wed, Dec 19, 2018, 2:41 PM UTC

MailChimp deleted my account with no warning
blog.rongarret.info

Re: MailChimp deleted my account with no warning

#2

Post by [deleted] » Wed, Dec 19, 2018, 2:48 PM UTC

[deleted]

Re: MailChimp deleted my account with no warning

#3

Post by dvfjsdhgfv » Wed, Dec 19, 2018, 2:49 PM UTC

> I really don't like to resort to public shaming, but this really is unacceptable.

Public shaming works quite well on HN; I remember quite a few cases when the problem was solved very quickly by hitting the front page.

However, in this case I'd give MailChimp more time. It seems the author contacted them today. Maybe there is a reasonable explanation and they will provide it tomorrow?

Re: MailChimp deleted my account with no warning

#4

Post by collyw » Wed, Dec 19, 2018, 2:50 PM UTC

dvfjsdhgfv wrote: post #3

> I really don't like to resort to public shaming, but this really is unacceptable. Public shaming works quite well on HN; I remember quite a few cases when the problem was solved very quickly by hitting the front page. However, in this case I'd give MailChimp more time. It seems the author contacted them today. Maybe there is a reasonable explanation and they will provide it tomorrow?

Indeed. I have found that the best way to get a company to respond to a complaint in a reasonable manner is to post your complaint on their facebook or twitter profile. Its a shame that it needs to be like this.

Re: MailChimp deleted my account with no warning

#5

Post by sfifs » Wed, Dec 19, 2018, 2:56 PM UTC

Hmmm... This poster has noticed an issue on 17th, mailed support and without waiting to see if there's any reply or resolution, decided to blog publicly about it the same day... seems definitely premature, maybe borderline of questionable professionalism.

It appears MailChimp has a chat option for support on weekdays for paid users but since this hasn't been used, one would assume the poster is using a free plan - not exactly exemplary practice for handling anything "mission-critial".

Re: MailChimp deleted my account with no warning

#6

Post by megous » Wed, Dec 19, 2018, 2:57 PM UTC

So? Web is full of unhelpful error messages and bullshit workflows. Just use something else.

One other funny workflow I was subjected to is unidirectional validation, where you are supposed to have something validated by the other party, and there's no possibility of feedback/responding to their determination.

So you get a response "your website is down", when it clearly is not, and their crappy validator just can't handle redirects or whatever (you don't really know, and can't ask for details). And there's no way to communicate, other than changing random stuff on the website and re-submitting and waiting a day or two for each cycle. LOL

Re: MailChimp deleted my account with no warning

#7

Post by martin-adams » Wed, Dec 19, 2018, 2:59 PM UTC

sfifs wrote: post #5

Hmmm... This poster has noticed an issue on 17th, mailed support and without waiting to see if there's any reply or resolution, decided to blog publicly about it the same day... seems definitely premature, maybe borderline of questionable professionalism. It appears MailChimp has a chat option for support on weekdays for paid users but since this hasn't been used, one would assume the poster is using a free plan - no…

If the chat option is for paid users, I'm not sure that would have been useful if the account was deleted.

Re: MailChimp deleted my account with no warning

#8

Post by gizmo » Wed, Dec 19, 2018, 3:02 PM UTC

sfifs wrote: post #5

Hmmm... This poster has noticed an issue on 17th, mailed support and without waiting to see if there's any reply or resolution, decided to blog publicly about it the same day... seems definitely premature, maybe borderline of questionable professionalism. It appears MailChimp has a chat option for support on weekdays for paid users but since this hasn't been used, one would assume the poster is using a free plan - no…

It's unprofessional to write a blog post about your account getting deleted without notice? Mailchimp is a business, and the relationship between a person and a business is not friendship. When they shut down an account without notice blogging about it (in a non-accusatory manner no less) is completely reasonable. This isn't a smear job.

Talking in public about the manner in which businesses conduct themselves is a good thing. It benefits businesses with good customer service and hurts those with bad service. More transparency is good for consumers and for businesses alike.

Re: MailChimp deleted my account with no warning

#9

Post by ccnafr » Wed, Dec 19, 2018, 3:03 PM UTC

Not the first time this happened. Company needs to get sued a few times to learn its lesson. Just what needs to happen to PayPal as well.

Re: MailChimp deleted my account with no warning

#10

Post by sfifs » Wed, Dec 19, 2018, 3:03 PM UTC

martin-adams wrote: post #7

sfifs wrote: post #5

Hmmm... This poster has noticed an issue on 17th, mailed support and without waiting to see if there's any reply or resolution, decided to blog publicly about it the same day... seems definitely premature, maybe borderline of questionable professionalism. It appears MailChimp has a chat option for support on weekdays for paid users but since this hasn't been used, one would assume the poster is using a free plan - no…

If the chat option is for paid users, I'm not sure that would have been useful if the account was deleted.

Fair point. Though I suspect many more warning signs would have come up given billing is involved.