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Ask YC: Review my startup, Voicendo

news.ycombinator.com

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Re: Ask YC: Review my startup, Voicendo

#15

Post by gwil »

Stronico wrote: post #8

I am in the market for this service right now. A few quick first impressions (I'll have more later) You need an FAQ section, I had the quick questions of 1) Can I get an 800 number? 2) Can I get a vanity number, i.e. 1800-Stronico? 3) What credit cards do you take (I put everything like this on Amex). Beyond that, quite good - more thoughts later. Addendum --- I missed the toll free bit of text on the home page befor…

Working on the who FAQ and Help Center, will add those questions in there.

1) Right now, not an actual "800" number unless you port it over.

2) Same here, we can search for vanity numbers and help you find them, and then use them with the service.

3) Visa, MasterCard, American Express, or Discover!

Re: Ask YC: Review my startup, Voicendo

#16

Post by jonschwartz »

Looks good overall.

Here's my thoughts:

1) A Small inconsistency (well maybe not so small)

"All accounts include $10.00 in free credit! That's up to 30 days for free! Signup now →"

"We're changing the way your business handles calls – all for a mere $5/month per number."

Is it $10/Month? or $5/Month?

2) The Features page

    a) It's really wordy.  TLDNR

    b) Make the get started with a 30 day trial bigger and more prominent (maybe center it).  That's your call to action so make it pop.

    c) The footer is slightly confusing.  If you're going for non-tech savvy people, don't have things like "@voicendo" as the link to twitter.  Just say Twitter.  People who don't use twitter will be confused.  Also, the popover box for twitter loaded noticeably slowly the first time.  I'm not sure it's necessary in the first place and I would get rid of it and just link straight to your account in a new window.
3) The pricing / signup page

    a) get rid of the cancel button.  It's working against you and really does nothing that's not already on the page.

    b) Ohhhhhh this page explains the problem I was having where $10 = 1 month but $5 also = one month.  That needs to definitely be re-worded.  While I just figured it out from your text, it's still not hitting me in the face.
4) Knowledge base

   a) I recommend you seed this with anticipated questions.
5) The front page

   a) the grey text is hard to read.  It's very close to the background color.

   b) Again, Too wordy.  I almost think you don't need descriptions.  Your headings are pretty self explanatory for the most part (maybe).
Good Luck!

Re: Ask YC: Review my startup, Voicendo

#18

Post by gwil »

jonschwartz wrote: post #16

Looks good overall. Here's my thoughts: 1) A Small inconsistency (well maybe not so small) "All accounts include $10.00 in free credit! That's up to 30 days for free! Signup now →" "We're changing the way your business handles calls – all for a mere $5/month per number." Is it $10/Month? or $5/Month? 2) The Features page a) It's really wordy. TLDNR b) Make the get started with a 30 day trial bigger and more prominent…

Thanks Jon, noted!

Re: Ask YC: Review my startup, Voicendo

#19

Post by gwil »

tgrass wrote: post #14

Just signed up, very easy and intuitive. Great design. One question (for personal needs, not necessarily a site criticism): do you offer bulk SMS? Couldn't tell if you offer automated outgoing services.

It's an idea for sure, but kinda out of the target product at the moment! So, at the moment, no :(.
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