Earlier quoted context omitted.
That is worse than other alternatives - PCs and Mac machines.
Not if you measure in $/yr of service. Also... you've got to treat a laptop pretty gingerly to have one last more than 5 years. Mine are in pretty rough shape by then.
Well it's 5 years from launch which is a big problem in my opinion. For example, they didn't replace the Pixelbook so if you are, like me, considering buying one for Black Friday, you only get 4 years of (guaranteed) support. It also probably harms resale value.
5 years of support from the last day of sale would be much more acceptable to me.
I work for Google but opinions are my own.