This doesn't surprise me much. I probably lose a lot of points for only buying deeply discounted items. (I'm often happy to wait for a $36.99 Blu-ray set to hit $12.99 to buy it.)
On Hold for 45 Minutes? It Might Be Your Secret Customer Score
191–200 of 433 posts
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#192Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#193Earlier quoted context omitted.
Tangent: Are there other people here who just refuse to sign up for any of these programs? I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction. I get that I'm missing out on goodies, but they're paying for those goodies somehow, s…
Tangent: Are there other people here who just refuse to sign up for any of these programs? Right here. I was asked the other day if I had a rewards number at 7/11 and if I wanted to sign up for one, if I was "really sure" after I said no twice. 7/11 . I buy coffee there getting off the train. It's a convenience store. This....is getting ridiculous IMO. Amazon is getting their tentacles wrapped around so much (mild sa…
Or if you don't use the "program" they get away with charging 50% more. CVS and other drug stores are notorious for this. I bet the cards will be elided once facial recognition takes over.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#194“Not all customers deserve a company’s best efforts,” says Peter Fader, a marketing professor at the University of Pennsylvania’s Wharton School who helped popularize lifetime value scores. I feel like this is a succinct argument against the idea to privitize everything — there’s no accountability nor notion of “fairness” baked in whatsoever.
With private companies you many times have a choice. With public organization, most times you don't. I needed to go to the CA DMV to renew my drivers license and appointments are booked 3 months in advance and if I go to visit them, some people are waiting 3-4 hours. Because of my flexible schedule I managed to estimate and go at a less peak time and reduce it to half this time. There is certainly no accountability i…
There's a very specific reason for the high wait times at the CA DMV right now - the new ID requirements forced upon us by the TSA. CA had to decide if they wanted to massively staff up to handle the increased processing required, or if they wanted to just work through the surge since it's temporary (once everyone has a new ID, the renewals will be easier). I wouldn't say there's no accountability. They just didn't make the decision you wanted.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#195Earlier quoted context omitted.
You know, I'm quickly reaching a point where I want the default browser to work in Incognito mode, and the browser should only switch to regular mode when I explicitly whitelist the domain.
Does Incognito mode solve this problem? I thought it mostly prevented data from being stored on your local computer; I did not think it was effective against tracking.
You can still track someone in incognito. Things like your system installed fonts, installed plugins, and canvas fingerprint give you away.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#196We've implemented this for companies in the past - bumping callers to the front of the line based on the caller ID (or input of some other data by customer) and matching customer profile or CRM record tracking customer spend, MRC, etc. It's pretty standard practice.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#197Earlier quoted context omitted.
It is. That is, the difference between a full airplane and an empty airplane in terms of fuel burn is quite marginal, maybe even less than 1% net fuel burn. This is because how heavily an airplane is loaded does not change its drag coefficient. A heavily loaded aircraft will not climb as quickly as a lightly loaded aircraft, but for the airliner, that just means it gets to cruise altitude a minute or two later than i…
It does change the drag, actually. More weight = need more lift. The way to generate more lift is by increasing the wing's angle of attack on the wing (i.e. point the nose up). In addition to increased lift this also increases drag. Actual numbers are hard to find, but considering the weight of a commercial aircraft can vary by as much as 50% between empty weight and maximum weight, I'd wager it is well over 1%.
https://www.nationalgeographic.com/environment/urban-expedit...
Says that a 737 flies on average 4300 miles per day, and that 7lb digital entertainment console costs $216 to carry per year.
That's .000019 dollars per lb-mile. JFK-SFO is 2586 miles. That's $10 in fuel for carrying an extra 200lbs.
But less passengers could mean more cargo...
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#198Last month I canceled my account application when I realized my new bank would not provide support to unathenticated users.
By this I mean you really couldn't get hold of anyone without providing a credit card number. Which is not only invading privacy and creating customers castes, but it's also stupid since I didn't have a credit/debit card yet.
After loudly swearing at the machine, either a quality control person or an emotion identification algorithm forwarded my call to a support worker. I simply hanged up and called the local branch, asking them to cancel my application.
I'm not going to support this kind of businesses. However in the case of monopolies and oligopolies legislation is needed to assure retail customers are treated the same regardless of the race, age, postal code and spending figures unless there are clear terms dictating that higher spenders get better support (ie, providing better support as a paid service and/or having clear rules about prioritization).
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#199Earlier quoted context omitted.
You mean it's gone much farther than this? Would you have any examples?
A classic example from several years ago: https://www.forbes.com/sites/kashmirhill/2012/02/16/how-targ... That was several years ago.
That's using all of her purchasing history. Knowing your customer has visited a competitor's website appears more difficult to me.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#200Earlier quoted context omitted.
You know, I'm quickly reaching a point where I want the default browser to work in Incognito mode, and the browser should only switch to regular mode when I explicitly whitelist the domain.
On Android I browse by default with Firefox Focus and only to use sessions like posting this response I copy the URL to chrome and make the post. Than I'll go back to Focus. It's crude but Firefox Focus beats all browsers privacy and responsiveness on Android imo.
Same, Focus is great. Also a very warm mention for what I think became one of my favourite features while browsing - one single tab.