Wait, so this means I dial a number and they link my identity to my browser to tell whether I've browsed a competitor's website in the past few days? Is this really how far tracking has come?
On Hold for 45 Minutes? It Might Be Your Secret Customer Score
91–100 of 433 posts
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#92Earlier quoted context omitted.
GOP, libertarians, free market evangelists, private equity firms, Wallstreet....
You might be surprised to know many (most?) libertarians are against privatization of prisons, policing, courts, national parks service, and so on. Also, the GOP is completely fine with the military industrial complex, big budget deficit spending, tariffs, and other anti-free market policies.
https://www.statesman.com/news/20180904/commentary-republica...
https://www.thenation.com/article/this-is-how-the-republican...
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#93The most obvious example of this in daily life is through airlines, where the difference is pretty transparent and you get night-and-day better service by being a loyal customer. With top status with AA and UA (EXP and 1K), you connected to U.S.-based very senior phone agents right away, who always make sure to take care of any issue that arises. 50min delay on your AA flight? No problem, sir, we are rebooking you on…
> The cheap seats have very low margins, oftentimes negative… so it just infeasible economically to give everyone good service. An empty seat costs the airline more than a paid ticket. They can’t exactly fly just 189/233rds of the plane.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#94“Not all customers deserve a company’s best efforts,” says Peter Fader, a marketing professor at the University of Pennsylvania’s Wharton School who helped popularize lifetime value scores. I feel like this is a succinct argument against the idea to privitize everything — there’s no accountability nor notion of “fairness” baked in whatsoever.
It all depends on your notion of fair. If one percent of people call up customer service to complain about 50% of their transactions they are clogging up the system. I only call if something is breaking and I've exhausted all troubleshooting and automated methods.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#95> Zeta Global, whose clients include wireless carriers, generates scores using data points such as the number of times a customer has dialed a call center and whether that person has browsed a competitor’s website or searched certain keywords in the past few days. Wait, so this means I dial a number and they link my identity to my browser to tell whether I've browsed a competitor's website in the past few days? Is th…
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#96The most obvious example of this in daily life is through airlines, where the difference is pretty transparent and you get night-and-day better service by being a loyal customer. With top status with AA and UA (EXP and 1K), you connected to U.S.-based very senior phone agents right away, who always make sure to take care of any issue that arises. 50min delay on your AA flight? No problem, sir, we are rebooking you on…
I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction.
I get that I'm missing out on goodies, but they're paying for those goodies somehow, so I figure I'm doing ok once I account for the cost of my time and for situations where they'd get me to pay more.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#97The most obvious example of this in daily life is through airlines, where the difference is pretty transparent and you get night-and-day better service by being a loyal customer. With top status with AA and UA (EXP and 1K), you connected to U.S.-based very senior phone agents right away, who always make sure to take care of any issue that arises. 50min delay on your AA flight? No problem, sir, we are rebooking you on…
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#98“Not all customers deserve a company’s best efforts,” says Peter Fader, a marketing professor at the University of Pennsylvania’s Wharton School who helped popularize lifetime value scores. I feel like this is a succinct argument against the idea to privitize everything — there’s no accountability nor notion of “fairness” baked in whatsoever.
So, yes, you can call that a succinct argument against privatizing everything, but very few people actually advocate for that (and those that do generally have ideas about revolutionizing the entire social and/or economic system, not just "eh, just turn off all the public services overnight."). It's easy to pick and choose certain services where private businesses seem to provide better access, and other services where the government seems to provide better access.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#99Earlier quoted context omitted.
You first. You've already proved you're willing to move the goalposts once. I've not moved mine at all. Clearly, it should be much easier for you to prove something to me. The original question stands, and remains unanswered.
You have learned to use big words and have taken a logic course perhaps...but have learned nothing. I have not moved the goal posts, I have stated several things about human history/governments that are as apparent as the sky is blue. OP being the pot was calling the kettle black. You are saying that the pot is not black, I asked you to show where it is not, you refuse - because you can't.
So, since you made another assertion, how is what you stated about human governments and history as apparent as the sky is blue?
That's two hills to defend, and two questions unanswered.
Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score
#100The most obvious example of this in daily life is through airlines, where the difference is pretty transparent and you get night-and-day better service by being a loyal customer. With top status with AA and UA (EXP and 1K), you connected to U.S.-based very senior phone agents right away, who always make sure to take care of any issue that arises. 50min delay on your AA flight? No problem, sir, we are rebooking you on…
Tangent: Are there other people here who just refuse to sign up for any of these programs? I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction. I get that I'm missing out on goodies, but they're paying for those goodies somehow, s…
Right here. I was asked the other day if I had a rewards number at 7/11 and if I wanted to sign up for one, if I was "really sure" after I said no twice. 7/11. I buy coffee there getting off the train. It's a convenience store. This....is getting ridiculous IMO. Amazon is getting their tentacles wrapped around so much (mild sarc), but the retail experience out in the world lately is just as awful.
I'm either bothered endlessly to "hey go get one more of those things it's only 2/$4" when I only want one, I'm asked to sign up for a rewards program, or calling support means I'm hounded for a "customer feedback survey" when all I wanted was a dang cup of coffee.