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Fake review factories that run on Facebook and post five-star Amazon reviews

theguardian.com

281–290 of 334 posts

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#281
post #25

Wow. The Facebook groups mentioned in the article have 87,000 members, who are offered full reimbursement of product costs in exchange for writing five-star reviews on Amazon. The only way to describe this is as a large-scale effort to deceive and defraud mass consumers. Ugly, ugly, ugly.

This story is kind of old news - anyone on chat groups who speaks chinese knows about these. The thing is - chinese nationals using ingenuity to trick money out of americans, that's a recurring theme in the modern world.

> using ingenuity to trick money out of americans, that's a recurring theme in the modern world.

Fake reviews aren't "ingenuity," they're dishonesty and fraud that exploit a high-trust culture.

High-trust cultures are valuable, hard to create, and easy to destroy. The reaction to all this online review fraud is going to be default mistrust and wasted effort by consumers who are going to be forced to constantly second-guessing information or get scammed.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#282

Earlier quoted context omitted.

I don’t ever want to read any reviews by someone who gets free product, so if that’s how vine works, it’s broken by design.

Why though? If getting the product for free isn't contingent on you writing a positive review(only on writing one at all), why would it be broken?

The incentive structure can get seriously misaligned if you receive the product for free. You want to keep getting free products, which means that you want to make the person giving you the products happy. Amazon is giving you the products. Amazon is happy, or at least there is a common perception to that effect, if you rate things highly because then more people buy things from them. So you rate more highly so that you can keep receiving free products.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#283
post #148

Earlier quoted context omitted.

I don't think I would agree to that model. I wouldn't like my money being held hostage for a review. If they give me a dollar discount, on the other hand, I would be much inclined to leave a review.

I would just get the discount then leave a 1 star review, to make up for the annoying hoop I just had to jump through.

This wouldn't stop people being dishonest in their reviews. Nothing does so far.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#284

Earlier quoted context omitted.

The only way to describe this is as an unfortunate inevitability of review systems as a whole.

Yep. To me, the real bullshit is the expectation that anything other than a 100% 5/5 score is an indicator of serious fault. If you leave 4/5 as an eBay review for example you have pretty much offended the seller.

There really should just be a "things went fine" and "something went wrong" toggle, with the option to leave a more detailed bit of feedback. "93% of people had no issues" is a lot more meaningful than "4.3 stars" to me.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#285
post #278
post #237

Earlier quoted context omitted.

It's really baffling to me how despite being one of the largest companies in the world and being centered around e-commerce Amazon doesn't do anything about these issues weakening their core product. I say "do nothing" not "fail to stop" because I haven't seen any evidence that Amazon does anything at all to prevent or discourage these behaviors. I wonder if it's because they push the "if it ain't broke, don't fix it…

It hasn't hurt their revenues, so they have no commercial reason to do anything about it. In other words - it's a leading indicator. > also explain why the website overall looks so dated in many areas. As pointed out by UX experts "what's good for Amazon is not good for normal sites." https://www.nngroup.com/articles/amazon-no-e-commerce-role-m...

> It hasn't hurt their revenues, so they have no commercial reason to do anything about it.

That can't be the explanation. They surely must be aware of it, and surely must be looking forward in time, right?

I guess it's possible that everyone there is a moron, but it doesn't seem likely.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#286

Earlier quoted context omitted.

> Why aree you ordering brands off amazon WTF? Because fraud is illegal and amazon often has lower prices on goods.

Well clearly there is a reason for the lower prices.

There could be various legitimate reasons, though.

The brand could be overstocked in a particular item and want to get rid of inventory without harming their brand cachet - you're probably not going to find a clearance section on Gucci's website, but that doesn't mean they don't have a need for it.

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#287
post #237
post #111

Amazon is going downhill quickly. I target shoot with a compound bow as a hobby, and as a result I usually buy a set of arrows a year. In 2015 when I would search for "target arrows" on Amazon the first page results would be for legit American companies who make exceptional arrows for about $30 per set of 6. Now, and for the last 2 years if I search for "target arrows" I get pages and pages of Chinese crap arrows (I…

It's really baffling to me how despite being one of the largest companies in the world and being centered around e-commerce Amazon doesn't do anything about these issues weakening their core product. I say "do nothing" not "fail to stop" because I haven't seen any evidence that Amazon does anything at all to prevent or discourage these behaviors. I wonder if it's because they push the "if it ain't broke, don't fix it…

The status quo seems inconsistent with their mission (stated as "earth's most customer-centric company").

https://www.amazon.jobs/en/working/working-amazon

Perhaps shoppers aren't the customer they have in mind?

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#289
post #111

Amazon is going downhill quickly. I target shoot with a compound bow as a hobby, and as a result I usually buy a set of arrows a year. In 2015 when I would search for "target arrows" on Amazon the first page results would be for legit American companies who make exceptional arrows for about $30 per set of 6. Now, and for the last 2 years if I search for "target arrows" I get pages and pages of Chinese crap arrows (I…

I recently had the same experience.

In an effort to get completely off of Google, I moved my music library off of Google Music and was going to just use an MP3 player. I had some suggestions from friends (Sony, Phillips, Onkyo, Pioneer) and decided to search Amazon to see what I could find.

When I did a search on Amazon, it was page after page after page of Chinese MP3 players, all under $50. Most of the Hi-Fi players my friends recommended were in the $4-$500 range and up. Even after searching for the specific models they recommended, I still couldn't find them. The search results would return the same sub $50 players.

After a few minutes I gave up and went directly to the manufacturers site. Even more discouraging, when I was googling "Pioneer MP3 player" the Pioneer website was completely buried in the search results, but the first two pages of SERP's had a myriad of Amazon results.

There was a time when you just expected a company to be on page 1 if you searched directly by the company name and product. And these were not fly-by-night companies nobody has heard of. These were major electronic and audio companies I was searching for. Depressing to say the least

Re: Fake review factories that run on Facebook and post five-star Amazon reviews

#290
post #143

Earlier quoted context omitted.

It is the same model, just semantics. Either way they are increasing the price of the product by some amount and decreasing it when you leave a review.

It's only the same model if you ignore the large psychological difference.

I remember this being used early on in WoW; in order to keep people from playing too long XP earned decreased over time.

After complains it was changed to a boost for time spent logged out which was much more popular.

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