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Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

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Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#441

Post by andrei_says_ »

neuronic wrote: post #204
dreamcompiler wrote: post #119

I just replaced the keyboards in two older (2011 and 2013) long out-of-warranty MacBook Pros. Both required the complete disassembly of the machine. One fix cost about $150 in parts and the other was less. If I'd been required to let Apple do the work, each machine's repair would have cost at least $500, and that assumes Apple would even have been willing to repair such old machines. Apple just gave me yet another re…

I had a 2013 Samsung ATIV Book and when the keys began to fail, I attempted to replace the keyboard. This is something that took So this isn't a problem limited to Apple, apparently most manufacturers decided that devices need to be as unfixable as possible.

> glue and mold into tha actual case

Which is what Apple has been doing to their laptop batteries, for years.

Blows my mind.

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#442

Post by toomuchtodo »

sundvor wrote: post #312
simonh wrote: post #275

Earlier quoted context omitted.

This is due to liability law. O2 is liable for the condition fo the phone they sold you, but if Apple take on the repair they adopt liability. Apple has a contract with O2 to repair the phone, not with you whom they don't have a contractual relationship with. They can't just waive that contractual relationship for every singe purchaser of Apple products from third parties world wide, it would open them up to a lot of…

I got an S8+ from Samsung on release via Telstra in Australia. There was an issue with the screen, so I took it to Samsung in Melbourne Central. They confirmed the issue and were happy to do an on the spot replacement if Telstra didn't have any left in their nearby store - for admin reasons it was just a bit better to do that. Telstra didn't, so I took Samsung up on their offer - very happy to have it resolved straig…

You're in Australia, OP's anecdote is in the UK. Different laws apply in different countries.

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#443

Post by srazzaque »

teh_klev wrote: post #409
srazzaque wrote: post #398

Reading this I've grown even more appreciative of how easy ThinkPads are to repair/upgrade. Almost encouraged, given the many guides and YouTube videos available, and ultimately it's a cost saver to them. And to all those that have moaned about the Linux desktop, I recently upgraded my ssd on my x260. End to end - circa 2.5 hours (a lot of that hands off). Fresh install of Fedora WS, with all packages and home direct…

I installed Windows 10 on my old Dell Vostro 1720 (purchased around 2010) with a new SSD. There was minimal intervention by me. Within 30-40 mins I had a usable functioning system, connected to the internet etc. I kicked off Windows update in the background and it chugged away with no prompting. I will admit this took a while but only because the ISO I have is Windows 10 RTM from 2015. It would likely have been quick…

It's good to know it's come leaps and bounds since the Win7 days. What about the software installation story? Is it still a case of download then click next next next. If it is then it's definitely a superior in Linux, where yum/dnf/apt will do both OS and apps for you.

I've limited experience wihb Win10, my wife has an XPS with Win10 pre-installed, and I've literally installed 2 things on it.

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#444

Post by vsl »

systemtest wrote: post #350
jillesvangurp wrote: post #217

Earlier quoted context omitted.

Given how hard these things are getting to repair and how long it takes, I think you could argue that Apple should just offer to replace faulty devices with new ones. Having a pro device out of action for more than a week is just not acceptable. If it breaks, I want to have the replacement up and running ASAP. If Apple can then repair and refurbish the original at their own leisurely pace, fine. That will also put th…

I'm not sure which country you are in, but in the Netherlands when I bring in my Apple devices in for repair I just order a brand new one that I return when I go pick up my device after it has been repaired. You need to have money for a new device obviously, you need to order it online and you have to return it within 14 days but it's a great way to be able to keep working. For anyone who thinks this is an abuse of t…

I get why you don’t feel guilty about it (I wouldn’t either), but another thing to consider is what impact it has. From Apple’s perspective, this is clear abuse (the goal of this policy is for new buyers to be able to return a product they don’t like, not a loaner service, and they take a 10% loss when they then sell the device as refurb). If too many people do it, they will make the policy more strict and everybody will loose this great escape hatchet for buying the wrong thing.

(Notice this is not EU mandated 14 day right of withdrawal, which only allows you to unpack and reasonably determine suitability, i.e. do a bit more than what you could do in a store. Heavily using the computer for 14 days is not permitted by it and is only allowed by Apple’s generous policy.)

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#445

Post by kkarakk »

mothsonasloth wrote: post #260

This is a step backward on ownership but the average Joe isn't going to care about this. If at most might protest at their large repair bill they get after dropping their Starbuck's Frappucino over their keyboard. However they will quickly go back to their normal way of life; which is accepting onerous Terms and Conditions from corporations.

Average joes aren't buying macbooks anymore, iphones and ipads all the way

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#446

Post by rikkus »

zimpenfish wrote: post #292
chewyland wrote: post #259

Earlier quoted context omitted.

As a MacBook owner MacOS feels like abandonware to me. When I reboot into Bootcamp and Windows 10 I feel like I'm using a machine 10 years in the future.

Whereas when I boot my games box into Windows 10 and it sits there saying "Applying updates" for 45 minutes before rebooting and then thrashing itself into unusability for another 45-60 minutes doing ... something ... I feel like I'm being trolled by MS.

And then proceeds to show you adverts

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#447

Post by paulie_a »

parrellel wrote: post #68
paulie_a wrote: post #54

Earlier quoted context omitted.

The repair market for apple laptops is probably small anyways because apple is a small fish in that market. Why bother?

Because your three thousand dollar laptop has shat the bed, and you couldn't shell out for Apple Care or they failed to help in proper corporate fashion. If they weren't actively shitting on repair companies, I'd say there'd be more of a market.

Apple has never been a major player regardless of this. They never will be. That goes back for decades and they barely have moved the needle. They are the artisanal version of computers.

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#449

Post by sundvor »

toomuchtodo wrote: post #442
sundvor wrote: post #312

Earlier quoted context omitted.

I got an S8+ from Samsung on release via Telstra in Australia. There was an issue with the screen, so I took it to Samsung in Melbourne Central. They confirmed the issue and were happy to do an on the spot replacement if Telstra didn't have any left in their nearby store - for admin reasons it was just a bit better to do that. Telstra didn't, so I took Samsung up on their offer - very happy to have it resolved straig…

You're in Australia, OP's anecdote is in the UK. Different laws apply in different countries.

I'm not sure if Samsung as the manufacturer was legally obliged to replace a device that I bought from a different supplier. I feel it would be well in their rights to tell me to just go to Telstra.

However as a combined service center / sales outlet they had a policy to replace DOA units as long as it was a genuine Australian, non grey import.

To be honest they just appear genuinely interested in looking after their customers and were just as excited as myself about the new release.

I had a USB port issue with the S6 Edge phone prior to my S8+ and the was also resolved quickly by a repair, ended up being on the day with a free loaner.

Service like that has pretty much guaranteed I'll stay with Samsung products for the foreseeable future (I upgrade every two years).

Re: Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

#450

Post by exodust »

nradov wrote: post #356
exodust wrote: post #122

Earlier quoted context omitted.

Not to mention the limits being reached into raw processor power. Hanging on to our devices (and receiving software updates) makes a lot of sense from the user's point of view. I find it disgusting that Apple labels my iPad 3 "vintage" and refuses to give it updates, not even browser updates or security patches. They cannot claim to be looking after this planet's interests or user interests by abandoning their hardwa…

Apple does offer a trade-in and recycling program so that old devices can be properly disposed of. https://www.apple.com/shop/trade-in

That's clearly not the point, and a lousy suggestion.

Why would I want to "dispose of" perfectly functioning hardware which has no fault except for reaching an artificial expiry date imposed by its maker?

The best way to help the environment is to build things that last, keeping them alive for as long as possible if people choose to do that.

Apple says NO, they don't give a stuff. "Buy a new ipad because you'll be supporting Apple, and we make millions of the things, there's unlimited Earth resources allowing us to do that."

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