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GitHub and Jira Software Integration

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Re: GitHub and Jira Software Integration

#161

Post by 1wd »

pfranz wrote: post #133
pjtr wrote: post #84

Earlier quoted context omitted.

Can you give some examples of its power and customizability? What does JIRA do that for example Trac can't? (Trac can often be customized with 10 lines of simple Python (or CSS, HTML, JS) dropped as a single file into the plugin folder and you're done. It's the hacker's bug tracker. And it's fast and quite easy to use. I wonder why it's not more popular anymore.)

I've never used Trac for tickets. My first introduction to Jira was replacing 5 different in-house ticketing systems covering systems, desktop support, to software development. Here are some of the things I've noticed that I haven't seen other ticketing systems do as well; each department's tickets had their own fields that were unique to them, you could pass a ticket department-to-department with a clear interface t…

https://gitlab.com/surfsara/email2trac allows updating Trac tickets from email replies. (I have not used it, but I know it's actively maintained.)

The default Trac search is very simple, sometimes maybe too simple. There's also the Ticket Query UI for field-based searching, which I use very often and quite like. Plugins for using solr or whoosh search engines also exist, but I haven't used them and don't know much about them.

I also recommend the auto-completion plugin: https://trac-hacks.org/wiki/WikiAutoCompletePlugin

Re: GitHub and Jira Software Integration

#162

Post by matemaz »

qaq wrote: post #49

Jira is bad enough that at one point was seriously considering doing a startup in this space. There is a ton of alternatives for "simpler" use cases but 0 better alternatives that can actually be used by large Enterprises.

you should check Tuleap definitely cool with large enterprises. Ericson, Airbus, Orange, STMicroelectronics with tens of thousands of user per enterprise on a single instance. Cherry on the cake it's opensource and actively maintained by a company; Enalean. We get a lot og positive feedback from our users and keep improving it

Re: GitHub and Jira Software Integration

#164

Post by joeblau »

memset wrote: post #26

I don't understand the negativity in this thread. Or why people are using this post as an impetus to (ostensibly) move to gitlab. Or lament the decline and fall of github. Nobody is forcing anyone to use Jira. Nobody is forcing anyone to use Github. You can continue to use both without adopting any of the UX or design or workflows or whatever of the other. This blog post is just saying "now we have an officially-supp…

There are a lot of engineers on HackerNews who have had terrible experiences with Jira (I'm one of them). You're correct, you don't have to migrate; However, if you work at a company where management all of a sudden realizes — "oh now we can integrate Jira for our tasks". It's a slippery slope down the Jira road.

I've had 3 jobs where we used Jira and it was always a nightmare. At Uber ATG it sucked because it was slow, extremely confusing, managers didn't know how to use it, engineers didn't either, it wasn't integrated into any developer tooling, and there was no dedicated Jira engineer so it just slowly wasted away. At Amazon, same story as Uber ATG, but we had a dedicated engineer, yet somehow it was still slow. At this startup called Attensity, it was the exact same story as Uber.

I've seen Jira work for other things that aren't software engineering related, where it seems like tolerances for crappy software are higher. We use Jira for creating tickets for new computers or requesting access to certain recourses. Those things are fine because they aren't really sprint related — it's more like a fancy to-do system with time stamps. However, if you're on the building and landing software train — nobody want's to hear the word Jira.

Re: GitHub and Jira Software Integration

#165

Post by joeblau »

chii wrote: post #92
kasey_junk wrote: post #89

Earlier quoted context omitted.

JIRA in its out of the box configuration is an adequate issue tracker. Thats never the problem. The problem falls into a few broad categories: - conflating how you interact with issues (bugs, security events, new client on-boarding, etc) and how you do product development (prospecting, requirements analysis, systems design, etc). These activities only have a passing relationship with each other. Designing new product…

all of those problems you have aren't inherently a problem with the Jira product. They are organizational problems, management problems, and communication problems. If you have any of those problems, replacing Jira with another issue tracker will not solve it. Jira gets the flac, because but the problems isn't Jira.

The product gives users all of these features that are easily misused and misunderstood and that is the problem with Jira. It's an unfocused product.

Re: GitHub and Jira Software Integration

#167

Post by braythwayt »

kasey_junk wrote: post #37
memset wrote: post #26

I don't understand the negativity in this thread. Or why people are using this post as an impetus to (ostensibly) move to gitlab. Or lament the decline and fall of github. Nobody is forcing anyone to use Jira. Nobody is forcing anyone to use Github. You can continue to use both without adopting any of the UX or design or workflows or whatever of the other. This blog post is just saying "now we have an officially-supp…

It’s a sign of how bad JIRA is. The tool is so bad that people (including me) want the integrations to be hard simply to have a reason not to use it.

I gently suggest that you examine this thinking, hard.

You obviously don’t believe that you have a choice in the matter today. But you also seem to have a helpless belief that you won’t have a choice in the matter tomorrow, nor do you seem to believe there are things you can do to have a choice tomorrow.

So instead, you are wishing that something else would force the universe to give you what you want, but without you actually changing your circumstances such that you can freely choose not to use JIRA tomorrow.

I urge you to shift your thinking and make it your business to recognize that you actually do have a choice today. You can work somewhere else. That has some costs you may not care for, but it’s healthy to say, “Overall, I like the choice I’m making” and then to be happy with the outcome.

Next, I urge you to believe that you can make choices today that give you even greater freedom to choose not to use Jira tomorrow without making difficult tradeoffs.

When you have greater confidence in your own freedom of choice in these matters, you will be happier today and tomorrow, and you will let go of wishing that other forces will act to give you what you want in life.

Summary: Working on your own agency is far, far better for you personally than hoping that the universe will conspire to make other people stop choosing to ask you to use Jira.

Re: GitHub and Jira Software Integration

#168

Post by qaq »

matemaz wrote: post #162
qaq wrote: post #49

Jira is bad enough that at one point was seriously considering doing a startup in this space. There is a ton of alternatives for "simpler" use cases but 0 better alternatives that can actually be used by large Enterprises.

you should check Tuleap definitely cool with large enterprises. Ericson, Airbus, Orange, STMicroelectronics with tens of thousands of user per enterprise on a single instance. Cherry on the cake it's opensource and actively maintained by a company; Enalean. We get a lot og positive feedback from our users and keep improving it

Thanx for posting this looks interesting.

Re: GitHub and Jira Software Integration

#169

Post by sigi45 »

joeblau wrote: post #164
memset wrote: post #26

I don't understand the negativity in this thread. Or why people are using this post as an impetus to (ostensibly) move to gitlab. Or lament the decline and fall of github. Nobody is forcing anyone to use Jira. Nobody is forcing anyone to use Github. You can continue to use both without adopting any of the UX or design or workflows or whatever of the other. This blog post is just saying "now we have an officially-supp…

There are a lot of engineers on HackerNews who have had terrible experiences with Jira (I'm one of them). You're correct, you don't have to migrate; However, if you work at a company where management all of a sudden realizes — "oh now we can integrate Jira for our tasks". It's a slippery slope down the Jira road. I've had 3 jobs where we used Jira and it was always a nightmare. At Uber ATG it sucked because it was sl…

What? I have used and i'm using jira for probably 7 years in 3 different companies with 6 different projects.

I always took care of our workflow and small issues by the side. Once configured properly (which has nothing do to with magic) it works as advertised.

there are a few small issues but not that relevant in daily life.

We used atlassian online service and on premise.

Re: GitHub and Jira Software Integration

#170

Post by kreitje »

CodeSheikh wrote: post #45

Can we use this post and maybe discuss possible alternatives to JIRA?

YouTrack - https://www.jetbrains.com/youtrack/?fromMenu

It's pretty extensible and I find it easier to use than Jira.

My complaints aren't necessarily against Jira the software, but the way it got setup at my org. It seemed more for stat building for the PMs to show during their annual review.

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