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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#191
post #135

Earlier quoted context omitted.

That is pretty terrible if the web is being split into "google knows who you are and approves of you visiting this website" vs not being tracked by google and being treated as a second class user.

Using google with a vpn (PIA) was a non-starter. I usually had to solve 3 or 4 puzzles before I could get to results. Privacy is important to me and it is just as important for them to deny me it.

Well said

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#192
post #126

Earlier quoted context omitted.

...or running a logged off browser with cookied restricted to the browser session. I spend my time solving captchas which I am getting sick of. My immediate reaction now when presented a captcha is to browse away.

Yeah I'm with you. I like to browse with everything logged out, and I clear all content on browser close. I'm so bloody sick of helping Google train their self driving cars. I swear I'm going to have PTSD about stop signs and store fronts for the rest of my life.

I've started deliberately getting them wrong - probably won't make a difference, but makes me feel a little better about it (I drew the line when I started getting CAPTCHAs on services I have paid for).

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#193
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

This happened to us (Weebly) years ago when we had godaddy as our registrar. I highly suggest you transfer your domain to someone competent like Safenames or MarkMonitor.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#194
post #26
post #8

This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?

I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.

this looks like a clandestine attempt of industrial sabotage meant to pressurize zoho. May be you refused investment or something? just asking...

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#195

The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?

You would be surprised how prevalent these problems are even with supposedly reputable registrars.

A commonly recommend option here in HN was NameCheap. Earlier this year without any notice they modified our DNS servers completely taking down our SaaS product.

Why? Some migration script run incorrectly.

They offered me a random TLD for free for one year as compensation! I declined.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#196
post #181

Earlier quoted context omitted.

What people? Why are you scared of them? Should I be worried, as I have domains at namecheap.

I’m in the same position and would love to hear more as well

Here's a quick timeline.

I did some work for a client in 2017 who was starting a cryptocurrency business. This involved buying a domain name for him to transfer to him later.

Well in 2018 there was some internal strife in his business that ended with a lawsuit being started. The opposing party started sending subpoenas to Namecheap asking for all information from 2018 onwards in relation to his account. What ended up happening was they released all of my information about my purchases, domains, personal information(anonymized credit card info, my actual physical address, information about my other unrelated clients domains, etc.)... going back to the start of my account.. several years worth of data prior to 2018. All clearly out of scope of the subpoena they were served.

Not only that, Namecheap never notified me of this.. in violation of their own privacy policy. They're supposed to notify their customers of the release of their information in relation to subpoenas by email or certified mail. Instead I found out much later from my previous client when he was given a copy of all of my information. And presumably his opposing parties in the crypto space were also given all of my information.

Seems kind of messed up to release all of that erroneously, without warning... especially to shady people in the crypto space.. you know, with people getting kidnapped over this stuff.

TL;DR Namecheap will drop your info, even if you paid to protect it as soon as they're given a single demand letter. And they won't stop at just giving up the info that's asked for (with 0 fight and 0 notification to you) there's a chance they'll release ALL of your account information.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#197

The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?

You would be surprised how prevalent these problems are even with supposedly reputable registrars. A commonly recommend option here in HN was NameCheap. Earlier this year without any notice they modified our DNS servers completely taking down our SaaS product. Why? Some migration script run incorrectly. They offered me a random TLD for free for one year as compensation! I declined.

For me Namecheap just dumped all of my personal account information to some random lawyer who wasn't even suing me, but someone else. And a lot of the information they released wasn't even within the date range specified in the subpoena!

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#198
post #119

Earlier quoted context omitted.

I love namecheap - customer for over 10 years - but a recent incident has me rethinking my patronage. We recently received a "lawyer DDOS" - where a law firm sent multiple letters claiming /alleged/ trademark infringement. Without proof of identity, proof of subpoena, judge's order - whatever - namecheap rolled over on their WHOIS protection. There was no dialog, no email from legal, nothing. I was dismayed to see th…

I am also on namecheap and this freaks me out. can you provide more info?

Read some of my comments, they did the same to me.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#200

Earlier quoted context omitted.

Yeah I'm with you. I like to browse with everything logged out, and I clear all content on browser close. I'm so bloody sick of helping Google train their self driving cars. I swear I'm going to have PTSD about stop signs and store fronts for the rest of my life.

I've started deliberately getting them wrong - probably won't make a difference, but makes me feel a little better about it (I drew the line when I started getting CAPTCHAs on services I have paid for).

>> I'm so bloody sick of helping Google train their self driving cars. I swear I'm going to have PTSD about stop signs and store fronts for the rest of my life.

> I've started deliberately getting them wrong - probably won't make a difference, but makes me feel a little better about it

I don't even have to try anymore to get them wrong on a regular basis. Now, I think it's now more like training Google users to make the same recognition errors as its self-driving cars than training the cars to do a better job.

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