I've had similar issues when operating my business. The bottom line is your company is only as strong as your vendors. If you pick weak vendors then your business is harmed as a result. If you find that you have a weak vendor then you must dump that vendor immediately and replace them with someone who is a strong vendor. Period.
Zoho.com CEO says domain with 40M users suspended for abuse complaint
141–150 of 279 posts
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#142Earlier quoted context omitted.
For private or business use? Privately I’m pretty happy with Namecheap, they never failed to provide the support I needed in a friendly and precise manner. For business purposes with high value domains MarkMonitor seems to be the industry leader.
I love namecheap - customer for over 10 years - but a recent incident has me rethinking my patronage. We recently received a "lawyer DDOS" - where a law firm sent multiple letters claiming /alleged/ trademark infringement. Without proof of identity, proof of subpoena, judge's order - whatever - namecheap rolled over on their WHOIS protection. There was no dialog, no email from legal, nothing. I was dismayed to see th…
I am also on namecheap and this freaks me out. can you provide more info?
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#143Earlier quoted context omitted.
Cloudflare Secure Registrar - I know you guys probably in some ways compete with Cloudflare, but maybe give them a call. Or for that matter become your own registrar and get into the corporate registrar business. With this experience under your belt, no doubt you'll crush it!
FWIW, CF's registrar is nice, but also represents an extreme form of lock-in on the part of Cloudflare -- the registrar subscription is specifically tied to your enterprise plan and will be terminated if you are not using other CF products.
That is not the case anymore. We would still allow you to continue to purchase just registrar.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#144Earlier quoted context omitted.
Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it
That’s a little harsh. Having said that.... Zoho customer support is worse than useless. They’ll happily call you back only to tell you that they can’t help because it’s someone else you need to speak to. It’s a real shame because the Zoho product line is vast and with more focus it could be brilliant. But every part of it has little issues that will never get fixed because it feels like there’s nobody within the fro…
I can't help but wonder if the 'free email' thing hurts the company more than it helps.
A couple of years ago my parents wanted to trial individual email for their very small business (just a few employees). Google had recently removed the free tier from Google Apps, and Zoho was the only company we could find that offered a similar service. I set it up and they used it for ~6 months with quite a few issues in that time, whether service outages or (more commonly) emails not being delivered due to Zoho's spam filter or the recipient's spam filter giving false positives. Customer support was near enough to useless.
So when we decided that it was worth upgrading to a paid plan we didn't stay with Zoho, due to the poor experience. If Zoho charged just a dollar or two for accounts it may help reduce all the problems they have with spammers abusing the service and the flow-on effects that has on their customer support.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#145Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…
Handshake.org is trying to solve this problem for good by decentralizing DNS at the root TLD level. I'd look into this if you want to make sure no one takes down your domain ever again.
Disclosure: we're building a registrar on top of Handshake. We can also help you claim "zoho" on Handshake for free if you're interested.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#146Earlier quoted context omitted.
...or running a logged off browser with cookied restricted to the browser session. I spend my time solving captchas which I am getting sick of. My immediate reaction now when presented a captcha is to browse away.
That is pretty terrible if the web is being split into "google knows who you are and approves of you visiting this website" vs not being tracked by google and being treated as a second class user.
I can relate to what the previous poster said. The worst thing is that this happens even for services I pay for. Some of them even do that for logging in.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#147Earlier quoted context omitted.
Transfer your domain to a major registrar. Tierra.net looks like some bs cheap registrar and doesn't have any social media updates on their accounts since 2017. I'd recommend Namecheap.
Even a solid company like Namecheap wouldn't actually be appropriate for a large, enterprise corporation such as Zoho.
What would you recommend?
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#148Earlier quoted context omitted.
You should consider using Google Domains. There’s literally no company that’s more professional in this regard.
Google is a company with a horrendous customer support history.
For most of history Google offers essentially no support. Recently Google has started making phone support available for Google Ads (AdWords) putting a contact number on their customer facing website.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#149Earlier quoted context omitted.
> recaptcha appears to be moving towards a model based on usage heuristics in v3 I always thought that Google has a huge competitive advantage here, because most people browse the web being logged into their Gmail accounts, and, therefore, as with Google Analytics and Google Adsense, Google knows that it's you who is viewing that page. It can then present extremely time-consuming CAPTCHAs to anonymous visitors, most…
...or running a logged off browser with cookied restricted to the browser session. I spend my time solving captchas which I am getting sick of. My immediate reaction now when presented a captcha is to browse away.
Thank you Cloudflare for contributing to that nonsense.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#150Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…
Just FYI, I'm one of the maintainers of a mid-size forum regarding opensource virtualization/containers and thus spam is a daily occurrence. While the fight against it is rather dire and no end will ever be in sight, I'll nonetheless never stop (tool assisted) fighting. Anyway, @zoho.com addresses used by spammers started to pop up circa a month ago and increased rapidly in occurrence. As we use stopforumspam to repo…
As a network engineer for an ISP, I can tell you that StopForumSpam reports generally don't make it on our radar. Cisco Talos IP reputation, SpamHaus, SpamCop and various other DNSBLs do make it on our radar and are proactively monitored by most responsible ISPs.
That being said, the proper way to report abuse to an ISP is to email the official point of contact for abuse associated with their IP netblock. In the case of Zoho, that contact info can be found here: https://bgp.he.net/AS2639#_whois
ARIN rules require that all IP netblock owners provide a valid point of contact for abuse issues. ARIN validates the points of contact annually. I believe that RIPE, APNIC and LACNIC have similar rules.
If an ISP doesn't act on the abuse after it has been reported to their abuse point of contact, then you have a legitimate complaint against them.