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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#31

Post by unixhero »

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

I'd go with DYN.COM for all my domain and DNS needs for a million/billion(?) Dollar business such as this. No referral here, just advice.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#32

Post by forgot-my-pw »

svembu1 wrote: post #21
KenanSulayman wrote: post #12

Earlier quoted context omitted.

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Yes, all of these possibilities are under investigation. We have just recently secured ICANN approval to be a domain registrar. With our scale, this has become important now.

It's kinda crazy that you have to become a domain registrar to circumvent problems like these in the future....

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#33

Post by basch »

svembu1 wrote: post #26
ttul wrote: post #8

This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?

I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.

But someone should have been reviewing the current state for cracks and weak links.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#35

Post by blunte »

basch wrote: post #33
svembu1 wrote: post #26

Earlier quoted context omitted.

I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.

But someone should have been reviewing the current state for cracks and weak links.

Along with a million other possible failure cases.

The line, "they should be fired" is so easily spoken by people who have never been in charge of something very big and involving many moving parts.

The fact is, anything of sufficient significance has innumerable potential failures waiting to happen. Even with the best, methodical effort, it is impossible to predict and protect against them all.

People who want to be angry at executives can direct their focus to the MANY huge companies that are actively evil and actively antagonistic toward their customers. Zoho should be way down on the list of targets.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#36

Post by kartman »

KenanSulayman wrote: post #12
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

As a small start up when we ran into a similar problem while using google domains, they gave us a very hard time with bad support...something we could not afford then. I dont have a good alternative but wanted to mention this experience with google domains. Hope that helps.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#37

Post by sitepodmatt »

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#38

Post by debacle »

svembu1 wrote: post #26
ttul wrote: post #8

This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?

I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.

It could happen to any domain of a company that use a registrar that nearly no one has ever heard of.

Sorry, OP was a bit too hard on you, but I think you have quite a bit of egg on your face for this one.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#39

Post by toast0 »

JohnTHaller wrote: post #3

The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?

They probably registered the name very early in their corporate life. At some point, they had a real business, and a business critical domain name, but they didn't realize they needed to do something different. My CEO registered our business names at network solutions, sigh.

Anyway, as a wakeup call -- if you have a business critical domain name, you need to find (and use) a registrar that has a registry lock procedure for the TLD you're in. A registry lock means the registry won't process changes from your registrar unless you authorize them, which makes it a lot harder to change things on purpose, or by an attacker. I imagine abuse takedowns could still go through though -- but there will at least be more people who know you care about your domain.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#40

Post by senthilnayagam »

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Sridhar Sir, having met you twice and argued with you, I am expecting a domain registrar coming from Zoho stable.
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