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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#21

Post by svembu1 »

KenanSulayman wrote: post #12
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Yes, all of these possibilities are under investigation. We have just recently secured ICANN approval to be a domain registrar. With our scale, this has become important now.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#22

Post by unstuckdev »

chooseaname wrote: post #16
unstuckdev wrote: post #13

A whole lot of people are learning about the hazards of centralization in email lately. First Google turns GMail into a slow-loading nightmare for weaker computers like mine, then they announced the closure of Inbox. Now 40 million people are without email because Zoho couldn't keep up with registrar consolidations ( https://news.ycombinator.com/item?id=18060013 ). Zoho is fine as a service, but a domain suspension s…

> A whole lot of people are learning about the hazards of centralization in email lately. What is the alternative?

I don't know, I'm not an email geek. Lots of smart people run their own email systems and report good delivery rates going by past threads here. Maybe they can work together on something more accessible.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#23

Post by RegicidalManiac »

KenanSulayman wrote: post #12
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Well when Google bans you, you will simply find no recourse. Google is pretty shitty company when support is needed.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#24

Post by devoply »

KenanSulayman wrote: post #12
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Google is a company with a horrendous customer support history.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#25

Post by foo101 »

Honest question: What exactly does it mean for a registrar to block a domain? I believed so far that for my browser to successfully connect to a web server running on a domain or for a mail server to deliver email to a domain, there should only be valid A, AAAA, MX, and/or CNAME records in the DNS.

Was it really a block at the registrar level or was it a block at the DNS level, i.e., the registrar also ran DNS service and their DNS service refused to return responses for zoho.com domains?

At what layer or at which stage of the protocol can a registrar disrupt this and take a domain offline?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#26

Post by svembu1 »

ttul wrote: post #8

This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?

I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#27

Post by sudhirj »

unstuckdev wrote: post #15
KenanSulayman wrote: post #12

Earlier quoted context omitted.

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Google is their direct competitor.

This isn't really a problem for companies the size of Google - while they may well refuse service to competitors or prohibit usage via terms of service, if they do allow a competitor on board there's no way they treat them any differently - there will be huge legal ramifications of they do.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#28

Post by unstuckdev »

svembu1 wrote: post #17
unstuckdev wrote: post #13

A whole lot of people are learning about the hazards of centralization in email lately. First Google turns GMail into a slow-loading nightmare for weaker computers like mine, then they announced the closure of Inbox. Now 40 million people are without email because Zoho couldn't keep up with registrar consolidations ( https://news.ycombinator.com/item?id=18060013 ). Zoho is fine as a service, but a domain suspension s…

I agree this is unacceptable. We are figuring out ways to make this more resilient - we host third-party domain mails, and we could map those domains directly without involving our domain. That could be one solution. We have learned a serious lesson here.

Steal GitLab's business model and let people/companies self-host their own Zoho.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#30

Post by abtinf »

KenanSulayman wrote: post #12
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Could you elaborate on your view that Google Domains is the most professional company for this kind of issue?
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