91–100 of 278 posts
Companies like Amazon like to pound interviewees with algorithm and data structure questions, so you'd think they'd be hiring the right people to solve this. So, no, they don't really want to.
The dumbbells being damaged during delivery reminds me of an other annoyance with amazon reviews: they won't let you distinguish between actual issues with the products and issues with the delivery/Amazon after-sale services etc... I can't count the number of low-star reviews where it says something like "the guy tried to deliver at the wrong time" or "I bought the wrong product by mistake and Amazon wouldn't take it…
You can't blame the users though. If I have a bad delivery experience, I'm going to leave a bad review. It's Amazon's problem that they don't let you differentiate between product issues and delivery issues.
Earlier quoted context omitted.
If your maybes are valid it simply means that these Amazon guys are new in the business and will figure out how to design user interface once they have the resources.Lets give them a slack, aye? Seriously though, I canceled my prime after I got a fake SD Card that was sold by Amazon. There was no straightforward way of returning it, had to contact customer support. Later I looked closely and I noticed the reviews war…
You are throwing together different issues. Amazon has lax standards as to who can use them to sell their wares (leading to fakes being sold). That’s not UX or a UX dark pattern, that’s a business strategy. (Which doesn’t make it necessarily better or worse than if it were a UX dark pattern if you are judging it morally, it’s just something different.) Amazon makes it hard to initiate returns. That might be a dark pa…
There are details like "Sold by SomeScammySeller" or "Fulfilled by Amazon EU S.à.r.l" on the page and there are caveats like showing the same reviews for the same item sold by different sellers.
After the title, there would be a clickable link with the brand name after the title making the impression that you are buying something from that brand.
It Makes it very hard to know WHAT and from WHOM you are buying from and what are all these reviews about. Sometimes you change colour and everything changes.
You need to study the title, you need to study the comments, you need to study the Amazon's way of doing business and have understood what Fulfilled means, What is Amazon EU S.à.r.l, What is their relationship with the sellers and what guarantees they provide.
I don't know how dark or light coloured are these design choices but, in my personal opinion, these create a lot of cognitive loads and combined with not providing a return option and requiring to go by the customer support looks sketchy to me.
if you are Amazon you don't have time to read all the reviews carefully. How do you detect such artificial "gaming" behavior? It's natural behavior for the sellers to try to boost their reviews (at the consumers expense).
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I’ve also noticed that they don’t let me ship a lot of products (mostly food, but also random harmless electronics) to shipping points or Amazon boxes in my city (in Spain), telling me they are full (they are not, they let me ship other products there and it tells me it’s full with literally any shipping point or Amazon box). They only let me ship it to a home address. I can’t prove it’s not a bug, but it seems such…
What benefit would they get from this though?
Prompted by this post, I wanted to check what happened to the 1-star review I have left 6 months ago. (Product worked for 3 days and then stopped, and after a replacement, the same thing happened). Sure enough, I have 0 comment in my profile, and I just checked, it has also disappeared from the product page. This is shady as hell, because I am 100% sure I wrote this review. I even wrote it twice, once on amazon.com a…
I was looking for a 2nd USB C charger for my new MacBook and found one[1]. It had 378 5 star, 'verified purchase' reviews. All filed on July the 12th, 2018! I reported this to Amazon via Twitter on July the 18th [2] (Sorry, German). I checked yesterday and despite Amazon promising to look into this, all reviews where still there. So I tweeted to them again and, at last, they're deleted today. But why is this not dete…
Earlier quoted context omitted.
You are throwing together different issues. Amazon has lax standards as to who can use them to sell their wares (leading to fakes being sold). That’s not UX or a UX dark pattern, that’s a business strategy. (Which doesn’t make it necessarily better or worse than if it were a UX dark pattern if you are judging it morally, it’s just something different.) Amazon makes it hard to initiate returns. That might be a dark pa…
O.K. Look, when a website tells me that I'm purchasing a "32Gb Kingston UHS SD Card" by "Kingston" I expect to receive a 32Gb Kingston UHS SD Card. There are details like "Sold by SomeScammySeller" or "Fulfilled by Amazon EU S.à.r.l" on the page and there are caveats like showing the same reviews for the same item sold by different sellers. After the title, there would be a clickable link with the brand name after th…
I once wrote a 1-star review on amazon for a top-selling product that had almost only positive reviews. The review was published but they quietly changed its contents. They replaced some words (I guess it was too strong language like "crap" or something) but even worse they removed at least one whole sentence and after that the review didn't make much sense anymore and it looked like I wrote it like that. Then I watc…
I find that hard to believe. Any chance of a link to the review? Otherwise this comment could easily be written by an Amazon competitor looking to sway opinion.
I Was recently purchasing Macbook Battery from Amazon.in it was Rs.3100 and when I checked out and reached payment it showed 4199! I said WTH did it happen? I cancelled payment and found that Prime Membership Renewal was added to the cart without my permission. When I didnt want to renew it why did Amazon add it on its own? One more similar experience with AWS: https://news.ycombinator.com/item?id=17652134
This is better than what Google play music does. It just auto renews. Fuck 2 factor auth. At least Amazon gives you that chance.