And if you return too many of these garbage products, they close your account. The ultimate dark pattern.
Amazon Dark Patterns
81–90 of 278 posts
Re: Amazon Dark Patterns
#82Someone should build a News-Genius-type overlay extension with a parallel review system that's better-maintained and more difficult to game. The only way out of Amazon's shit review scheme is eschewing it entirely.
Re: Amazon Dark Patterns
#83I Was recently purchasing Macbook Battery from Amazon.in it was Rs.3100 and when I checked out and reached payment it showed 4199! I said WTH did it happen? I cancelled payment and found that Prime Membership Renewal was added to the cart without my permission. When I didnt want to renew it why did Amazon add it on its own? One more similar experience with AWS: https://news.ycombinator.com/item?id=17652134
This is better than what Google play music does. It just auto renews. Fuck 2 factor auth. At least Amazon gives you that chance.
Re: Amazon Dark Patterns
#84Earlier quoted context omitted.
My take is that damaged and broken items happen, particularly when items are new. I'm not saying that this information is irrelevant, but as a review of the product it isn't valid (as it's a review of a damaged product) and as a review of the supplier it isn't that helpful either (as I'm more interested in how the supplier responds to this situation: any supplier can send you what they have in stock, the true test is…
If a product is poorly packaged from the manufacturer or (more likely) poorly packaged by Amazon and that leads to a lot of people receiving a damaged product, then it is clearly beneficial to see that in the reviews before you purchase. Or maybe the product just has poor QC, again, it should be allowed to show up in reviews. If it's just a one-ff then it will be watered down by all of the other reviewers anyway
I haven't said otherwise. You haven't explained why you're writing a review before dealing with support rather than after.
Also, perhaps a higher percentage of people with bad experiences will write bad reviews than people with good experiences writing good reviews, so the watered down argument isn't perfect. I would have left out the word 'perhaps' but I don't actually have any hard evidence.
Re: Amazon Dark Patterns
#85Having recently unsubscribed from Prime, I can say their dark patterns don't stop there. About 5 pages to complete the process, in which the CTA to confirm bumps around the page, gets less prominent, and is given such lousy loss-aversion labels as "Give up my prime benefits".
For me there was no procedure. It just ended and I got an email asking me to pay again.
Re: Amazon Dark Patterns
#86I was looking for a 2nd USB C charger for my new MacBook and found one[1]. It had 378 5 star, 'verified purchase' reviews. All filed on July the 12th, 2018! I reported this to Amazon via Twitter on July the 18th [2] (Sorry, German). I checked yesterday and despite Amazon promising to look into this, all reviews where still there. So I tweeted to them again and, at last, they're deleted today. But why is this not dete…
>378 verified 'customers' that all review the product, with five stars, on the same day?? What are the chances?
Depends on the product. For a highly anticipated release like a video game or an iphone, pretty high.
I would say that this sort of thing should raise an automatic ticket in a moderation queue, but I wouldn't autodelete the reviews.
Re: Amazon Dark Patterns
#87Earlier quoted context omitted.
I would, however, postulate that Amazon is aware that fake positive reviews only buy them short term benefits with long term disadvantages. Having a cheap/free way to evaluate products by letting the customers do it is an advantage, especially if your goal is to sell everything (so you have no hope to evaluate it all yourself) – but it’s only an advantage if some useful signal is provided. With strings of negative pu…
Except, will they look elsewhere? The current trend seems to suggest otherwise.
Also, will the sporadic negative experiences be enough for users to leave the site, if they are distributed among all the infrequent buyers?
Re: Amazon Dark Patterns
#88Earlier quoted context omitted.
Pretty much exactly what Meriton was just fined AU$3m for today: https://news.ycombinator.com/item?id=17649912
As far as I know, the rule is, you can only show the native app-store review dialog once, if the user cancels, you won't get any review ever. So the idea is, to show your own until the user finally decides to review. But now the growth hackers of the world had the brilliant idea to treat bad reviews like "the user isn't ready for a review"
It's good that android doesn't allow this. And it doesn't give a way for the app to find out if I actually rated also. So I just click yes i want to rate. Then come back and continue as usual.
Re: Amazon Dark Patterns
#89The dumbbells being damaged during delivery reminds me of an other annoyance with amazon reviews: they won't let you distinguish between actual issues with the products and issues with the delivery/Amazon after-sale services etc... I can't count the number of low-star reviews where it says something like "the guy tried to deliver at the wrong time" or "I bought the wrong product by mistake and Amazon wouldn't take it…
You can't blame the users though. If I have a bad delivery experience, I'm going to leave a bad review. It's Amazon's problem that they don't let you differentiate between product issues and delivery issues.
Re: Amazon Dark Patterns
#90Earlier quoted context omitted.
I can actually verify and tell you why. Amazon will not allow you to criticize Amazon or their platform in a review (they said as much). Only the product. They probably do automatic sentiment detection for negative phrases containing Amazon and don’t allow them to be posted. The platform and shipping are relevant in a product review.
To a certain degree. There really should be two ratings. Shipment rating and product rating. I don't want to get a TV that gets shipped badly, sure. But if the only problem with shipping is that it is slow, maybe I'm still interested in the product because I don't get it anywhere else and I can wait. In that case I'm mostly interested in the product review.
Which is why you, as a human, can read the review and ignore the part where a reviewer says “the shipping was slow”.
I recently ordered a poster through Amazon. They sent me the wrong item 3 times. I gave up. And I can’t post a negative review despite it clearly being Amazons fault (not the shipper). I tried. Couldn’t. At least they have excellent customer service, they didn’t jerk me around and each resolved the issue as best they could.