While I like the spirit of this law (rare for me with CA laws), I expect it to be ruled unconstitutional as attempting to regulate interstate commerce, whose so jurisdiction is under US Congress.
California law requires businesses to let you cancel your subscription online
131–140 of 554 posts
Re: California law requires businesses to let you cancel your subscription online
#132For places that require a phone call I came up with a trick to cancel via email. If they reply back via email and say I have to call them, I tell them I'm deaf and can't talk on the phone. Works every time.
I actually have a speech impairment (a stutter) and you’d think people would be willing to accommodate. I can speak just fine when I have complete agency over the words I choose to say, but it’s the absolute worst when I have to read out some long specific access code or account number and say it 100% correct. Stutter even once and they think I meant 2 P’s when I just wanted to say a single P. And then it becomes thi…
Re: California law requires businesses to let you cancel your subscription online
#133https://usa.visa.com/dam/VCOM/download/about-visa/15-April-2...
Section: 5.9.8.2
Re: California law requires businesses to let you cancel your subscription online
#134Ring (the video doorbell) is exactly like this and I haven't gotten rid of my subscription because I keep forgetting and their hours are like 9 to 5pm. Hopefully this changes so that I can get rid of that crap.
I'm sorry, maybe it's my IoT-get-off-my-network/lawn hackles being raised here, but why does your doorbell need a subscription in the first place?
Of course the reason things are architected this way is so that more people can make money...
Re: California law requires businesses to let you cancel your subscription online
#135Earlier quoted context omitted.
If more people do this, the scammers may stop supporting this workflow and force deaf users to get their friends to call.
Wouldn't that actually be illegal? Deafness is a medical condition and I doubt "get a friend to do it" would be a suitable accomodation.
Re: California law requires businesses to let you cancel your subscription online
#136Re: California law requires businesses to let you cancel your subscription online
#137Are you actually deaf? Or is lying to get exceptions that are meant for the disabled actually legal?
"exceptions that are meant for the disabled " Since when was the ability to cancel something online meant for the disabled? Either you or a loved one is disabled, and that's why you're so sensitive (if so, I cut you some slack). Otherwise, I have no clue why you're throwing such a hiss about this. Many businesses (like cable companies) are being complete assholes by making it hard for you to cancel their service. Som…
Re: California law requires businesses to let you cancel your subscription online
#138Earlier quoted context omitted.
I actually have a speech impairment (a stutter) and you’d think people would be willing to accommodate. I can speak just fine when I have complete agency over the words I choose to say, but it’s the absolute worst when I have to read out some long specific access code or account number and say it 100% correct. Stutter even once and they think I meant 2 P’s when I just wanted to say a single P. And then it becomes thi…
> Stutter once and they think you meant 2 P’s when you just wanted to say a single P. And then it becomes this long drawn out process of “after AF6, it’s just a single P, but the rest of it is right” because you really don’t want to have to read out the entire code again Have you tried using the NATO alphabet? I don't know if that would be easier or more difficult for you to say, but it's worth a shot, since it'd be…
It seems a bit more tedious, but the slower pace with reduced ambiguity means you almost never have to repeat yourself.
Worth giving it a shot, speech impairment or not.
Re: California law requires businesses to let you cancel your subscription online
#139Earlier quoted context omitted.
"exceptions that are meant for the disabled " Since when was the ability to cancel something online meant for the disabled? Either you or a loved one is disabled, and that's why you're so sensitive (if so, I cut you some slack). Otherwise, I have no clue why you're throwing such a hiss about this. Many businesses (like cable companies) are being complete assholes by making it hard for you to cancel their service. Som…
If more people do this, the scammers may stop supporting this workflow and force deaf users to get their friends to call.
Re: California law requires businesses to let you cancel your subscription online
#140Cancelling by phone sound bad? Planet Fitness will only let you cancel in person or by certified mail. I moved to California recently, and I still had a Planet Fitness subscription (it was the closest gym to me and it was open 24/7, I won't be doing it again) and now I'm curious if I can use this against them.
Did you sign up online? The article says that they have to offer a way for you to cancel online if you originally signed up online .