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California law requires businesses to let you cancel your subscription online

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Re: California law requires businesses to let you cancel your subscription online

#91
post #81
post #12

For places that require a phone call I came up with a trick to cancel via email. If they reply back via email and say I have to call them, I tell them I'm deaf and can't talk on the phone. Works every time.

I actually have a speech impairment (a stutter) and you’d think people would be willing to accommodate. I can speak just fine when I have complete agency over the words I choose to say, but it’s the absolute worst when I have to read out some long specific access code or account number and say it 100% correct. Stutter even once and they think I meant 2 P’s when I just wanted to say a single P. And then it becomes thi…

When I lived in the US I would follow the phone menu for 30s or so, but at some point I would always a get annoyed enough and just hit random keys until the robot says: I don't understand let me connect you...

Often hitting # repeatedly did the trick. But lot always.

Re: California law requires businesses to let you cancel your subscription online

#92

My trick to avoid the long retentions go around is to tell them I'm leaving their service area. Why are you looking to cancel your phone plan? Leaving the country. They know they can't win me over and so they don't even try.

I use "I'm moving back to my parents" always works.

Re: California law requires businesses to let you cancel your subscription online

#93
post #81
post #12

For places that require a phone call I came up with a trick to cancel via email. If they reply back via email and say I have to call them, I tell them I'm deaf and can't talk on the phone. Works every time.

I actually have a speech impairment (a stutter) and you’d think people would be willing to accommodate. I can speak just fine when I have complete agency over the words I choose to say, but it’s the absolute worst when I have to read out some long specific access code or account number and say it 100% correct. Stutter even once and they think I meant 2 P’s when I just wanted to say a single P. And then it becomes thi…

> Stutter once and they think you meant 2 P’s when you just wanted to say a single P. And then it becomes this long drawn out process of “after AF6, it’s just a single P, but the rest of it is right” because you really don’t want to have to read out the entire code again

Have you tried using the NATO alphabet? I don't know if that would be easier or more difficult for you to say, but it's worth a shot, since it'd be less ambiguous over the phone: https://en.wikipedia.org/wiki/NATO_phonetic_alphabet

Re: California law requires businesses to let you cancel your subscription online

#94
Cancelling by phone sound bad? Planet Fitness will only let you cancel in person or by certified mail. I moved to California recently, and I still had a Planet Fitness subscription (it was the closest gym to me and it was open 24/7, I won't be doing it again) and now I'm curious if I can use this against them.

Re: California law requires businesses to let you cancel your subscription online

#96

Are you actually deaf? Or is lying to get exceptions that are meant for the disabled actually legal?

"exceptions that are meant for the disabled " Since when was the ability to cancel something online meant for the disabled? Either you or a loved one is disabled, and that's why you're so sensitive (if so, I cut you some slack). Otherwise, I have no clue why you're throwing such a hiss about this. Many businesses (like cable companies) are being complete assholes by making it hard for you to cancel their service. Som…

If more people do this, the scammers may stop supporting this workflow and force deaf users to get their friends to call.

Re: California law requires businesses to let you cancel your subscription online

#98

The New York Times doesn't allow you to cancel your subscription online.

I found this out after I signed up, and realized the offer was time-limited (illegal business practice).

But I managed to cancel through online chat..

It surprised me that a supposedly reputable news outlet is so quick to sell out its credibility. (guess I'll stick with the guardian)

Re: California law requires businesses to let you cancel your subscription online

#99

Earlier quoted context omitted.

"exceptions that are meant for the disabled " Since when was the ability to cancel something online meant for the disabled? Either you or a loved one is disabled, and that's why you're so sensitive (if so, I cut you some slack). Otherwise, I have no clue why you're throwing such a hiss about this. Many businesses (like cable companies) are being complete assholes by making it hard for you to cancel their service. Som…

If more people do this, the scammers may stop supporting this workflow and force deaf users to get their friends to call.

And then they get buried in ADA lawsuits.
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