Woohooooo, I hope this means I can cancel my Morningstar sub. They make it impossible.
California law requires businesses to let you cancel your subscription online
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Re: California law requires businesses to let you cancel your subscription online
#102My bank allows me to cancel my credit card online, which is good enough for me.
My bank allows me to cancel my credit card online, which is good enough for me.
I tried to cancel a credit card in order to escape a recurring charge I couldn't cancel. I was informed by Chase that because I had a previous auto-bill relationship with that company, its charges would follow me to my new card, and if necessary, my bank accounts.
Re: California law requires businesses to let you cancel your subscription online
#103Earlier quoted context omitted.
Please listen closely, our menu options have changed
We are experiencing higher than normal call volume. Every. Single. Day. I would like to give executives the option to stop this or go to prison for this never ending nonsense. I think most would choose to stop.
Executives should go to prison for not staffing call centers properly?
Re: California law requires businesses to let you cancel your subscription online
#104Comcast and Verizon will be upset
Cancelling comcast is only moderately hard. Getting them to ACTUALLY cancel can require more than a single phone call.
I cancelled in person, and that didn't even help.
I got calls from Comcast for weeks afterward telling me that I needed to return my equipment. I kept telling them that I did return the equipment and have a receipt. The only thing that made them stop calling is when I described the receipt to the person on the phone as having "that big stupid NBC peacock logo that you stole on the top of it."
I guess without the logo description, none of the other callers would believe me.
Re: California law requires businesses to let you cancel your subscription online
#105Funny.. I actually had to call justfab.com today to cancel my wife’s account. Took me one hour and three different people before they finally managed to shut it down. First attempt they hung up on me when I told them she was a mute. Second time I just told them it was none of their business why she couldn’t talk on the phone. The account was registered with my credit card in my name but they still wouldn’t let me cancel or even have my credit card removed from the account. Shit company...
Re: California law requires businesses to let you cancel your subscription online
#106Earlier quoted context omitted.
"exceptions that are meant for the disabled " Since when was the ability to cancel something online meant for the disabled? Either you or a loved one is disabled, and that's why you're so sensitive (if so, I cut you some slack). Otherwise, I have no clue why you're throwing such a hiss about this. Many businesses (like cable companies) are being complete assholes by making it hard for you to cancel their service. Som…
If more people do this, the scammers may stop supporting this workflow and force deaf users to get their friends to call.
Wouldn't that actually be illegal? Deafness is a medical condition and I doubt "get a friend to do it" would be a suitable accomodation.
Re: California law requires businesses to let you cancel your subscription online
#107Ring (the video doorbell) is exactly like this and I haven't gotten rid of my subscription because I keep forgetting and their hours are like 9 to 5pm. Hopefully this changes so that I can get rid of that crap.
Unless this is some other type of support, their official page seems to indicate 24/7 phone support[1]. Also, aren't they owned by Amazon now?
[1] https://support.ring.com/hc/en-us/articles/213608406-Phone-N...
Re: California law requires businesses to let you cancel your subscription online
#108Cancelling by phone sound bad? Planet Fitness will only let you cancel in person or by certified mail. I moved to California recently, and I still had a Planet Fitness subscription (it was the closest gym to me and it was open 24/7, I won't be doing it again) and now I'm curious if I can use this against them.
They'll likely find some loophole around not calling it a subscription. "You're timesharing with our gyms"
Re: California law requires businesses to let you cancel your subscription online
#109Cancelling by phone sound bad? Planet Fitness will only let you cancel in person or by certified mail. I moved to California recently, and I still had a Planet Fitness subscription (it was the closest gym to me and it was open 24/7, I won't be doing it again) and now I'm curious if I can use this against them.
Did you sign up online? The article says that they have to offer a way for you to cancel online if you originally signed up online.
Re: California law requires businesses to let you cancel your subscription online
#110This is a good law, but I'm genuinely curious...is this really such an issue? Personally, I can't remember the last time (maybe ever?) having this issue. Maybe I don't have a lot of subscriptions. Maybe I don't cancel often. Maybe I come off on the phone as not budging an inch. The last time I recall having even the slightest bit of an issue was cancelling my AOL service ~18 years ago and even that wasn't as bad as everyone made it out to be.
Are the individual experiences shared in the article (and here in the comments) exceptions or the norm? Even cancelling my last gym membership was a breeze.