Earlier quoted context omitted.
I think the example given with Alexa voice purchases ("Buy batteries" only results in AmazomBasics batteries being purchased) is a pretty major difference that makes the in-store comparison not really a great analogy. Every CVS I've been to always has the CVS brand pretty much right next to the major label brand - they're equally accessible. If I ask a store worker where the shampoo is, he'll point me to the shampoo…
IN healthcare, when I order a prescription they default the knock off brands. I honestly dont have a problem with Alexa defaulting to the cheapest option with near equal quality
Amazon - the shoppe - is the one making the decision, and it’s decision is to default to the item that Amazon manufactures.
In one instance the payor is choosing a manufacturer and the shoppe is fulfilling the order - all manufacturers are on equal footing; in the other the shoppe is both choosing the manufacturer (itself) and fulfilling, while disadvantaging the other manufacturers, and making the decision without asking the payor.
I hope you see how these situations are in no way analogous, and only superficially related in that the customer ends up with a knock-off.