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In which Apple destroys my daughter’s iPad forever

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Re: In which Apple destroys my daughter’s iPad forever

#51

Post by cannam »

madeofpalk wrote: post #39
vectorEQ wrote: post #27

Earlier quoted context omitted.

anti-theft should never impact user experience in such negative way. there are different ways to let the user be in control of this anti-theft technology which are much more user friendly and less prone to these kind of situations.

There certainly is. Don't enable the PIN code. Security, almost by definition, makes the user experience harder and worse.

Trouble is, a PIN code is useful as a very casual line of defence (threat model: your brother picking up the device and messing with your stuff). It's terrible that the obvious means to avoid that threat is also something that could lose you access to your device entirely.

Re: In which Apple destroys my daughter’s iPad forever

#52

Post by matthewmacleod »

vectorEQ wrote: post #27
mantas wrote: post #8

Earlier quoted context omitted.

Functionality like this is pretty good to deter theft. If thieves can't easily re-enable bricked devices, black market price is much lower, thus there's less incentive to mug people carrying those devices.

anti-theft should never impact user experience in such negative way. there are different ways to let the user be in control of this anti-theft technology which are much more user friendly and less prone to these kind of situations.

Well, I'm interested to know what they are.

At some fundamental level, how do you ensure the security of a device if you can't verify that it's the owner who is trying to access it?

Re: In which Apple destroys my daughter’s iPad forever

#53

Post by madeofpalk »

walrus01 wrote: post #42
madeofpalk wrote: post #31

Earlier quoted context omitted.

> Between people having assistance denied (example: Linus Sebastian 5 k$ Mac Pro), Just a note, he wasn't 'denied assistance', Apple told them the computer was damaged beyond repair. Just like if you get your car into a serious crash it'll be written off, that's what Apple declared to his iMac Pro because he had physically damaged it so much.

No, they denied replacement of the single specific part/module which was damaged. The rest of the machine was fine.

No, he cracked the screen but also killed the power supply by shorting it somehow. From Apple's perspective, it's unknown the actual extent of the damage that they've caused to the machine, and the moment they repair it, they're accepting responsibility for it from then on.

Re: In which Apple destroys my daughter’s iPad forever

#55

Post by matthewmacleod »

watwut wrote: post #49
gambiting wrote: post #24

Tbf - I feel really sorry that this happened to him, but on the other hand, I am extremely glad that a once-locked device can never be unlocked by anyone without a purchase receipt. I'm sure it deters the theft of iPhones/iPads at least a bit if they know the device will become completely useless once locked out.

It just seems to be easier and more likely to have tablet locked forever, especially for a child, this way then have it actually stolen. Also, a mean schoolmate can lock kids device forever if the kid is not looking. Which sounds like a good reason not to password protect the device.

That's really only the case if the owner isn't able to show that they own the device, and hasn't set up a password recovery mechanism to demonstrate they own the account.

I do feel bad for them, but it's kind of a confluence of a lot of different mistakes that led to this point.

Re: In which Apple destroys my daughter’s iPad forever

#58

Post by amrrs »

TekMol wrote: post #30
gambiting wrote: post #24

Tbf - I feel really sorry that this happened to him, but on the other hand, I am extremely glad that a once-locked device can never be unlocked by anyone without a purchase receipt. I'm sure it deters the theft of iPhones/iPads at least a bit if they know the device will become completely useless once locked out.

I have carried around laptops and smartphones for decades now. Not a single one was stolen. Even if one was stolen now, what's the average cost of 'Stuff being stolen' over the years? I had Laptops with me since the 90s. For over 20 years. If my iPad Pro gets stolen now, that's $1000 over 20 years = $50/year. I don't mind. I really would love if a Linux distribution would support the iPad so I know I can do with it w…

I am not sure if you ever happen to be in India (or any developing nation for that matter). I live in Bengaluru, the silicon valley of India. Recently my colleague's smartphone was stolen while he was commuting in a Public transport Bus. Few Months earlier, Another calling was talking over the phone and walking and it was snatched from him.

Bottomline: Devices are stolen always and It is heart wrecking when you know the most intimate device where you might have your intimate pics or your family's is in the hands of someone who's not ethical. What Apple doing here, MATTERS a lot!

Re: In which Apple destroys my daughter’s iPad forever

#59

Post by xHopen »

raverbashing wrote: post #43

From an usability point of view, yes it sucks From a security point of view, they're absolutely doing the correct thing, though account lock-outs also allow for denial-of-service attacks Maybe we need to not lock people out of their personal iPads forever (just make the person wait 30s between attempts) and if you want stronger security then you actually enable it (because people who want that are "smart enough" to s…

I think Apple is doing the right thing. The error lays in the user, a) don't rememebr my security questions .... eh well... B) Apple provides ways to restore everything, two factor, email recovery etc etc, if you didn't take care of your own security for 7 years, what are you crying about? Sometimes I don't get users.
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