91–100 of 283 posts
Took about a week for Lunarpages to straighten out.
(BTW, the spam calls started immediately after Lunarpages fixed the problem. It's a great thing that the EU finally twisted ICANN's arm over this issue.)
These were very important domains. Without them, this $1 billion+ company immediately lost all of its ability to generate revenue. It was quite shocking.
The problem was discovered when users started getting the registrar’s landing pages rather than the company website pages. It was fixed relatively quickly once identified but do to DNS propagation took about 48 hours for complete resolution. During the window unrecoverable revenue well into the hundreds of thousands was lost.
It seems to me that a domain renewal is always a risk, even with a highly reliable registrar. A good defense is to limit the renewals for important domains by registering them for as long as possible (10 years). Even then you have a weak spot because your credit card will be expired by then so you should back that up with a calendar reminder a few months prior to renewal to make sure everything is set.
Earlier quoted context omitted.
The domain did expire, though I was never made aware of the upcoming expiration. My assumption is that there was some glitch between Namecheap, Google, and the .co domain authority... but I still don’t know exactly how my domain expired so silently. All my other domains were purchased through Google, this one was transferred in. It really was a massive headache. I have no idea how long it would have taken me to notic…
I note my domains expiration dates and renew them at least 30 days before. Your not the only person whose had issues recently with Namecheap not sending renewal emails.
About a day before they're completely unavailable for renewal, I'll also get an email from CloudFlare saying the nameservers aren't pointing to CF anymore (I use CF for active and parked domains.)
Wrote it up on Medium @ https://medium.com/thisiscala/the-duct-tape-holding-the-inte...
I recall a time when a company I had association with lost their main domains due to a failed renewal. In this case it was a long-term employee who left the company that had loads of company bills going to his card. He cancelled the card sometime after he left and the domains were not renewed. I’m not sure where the renewal failure emails were going but probably some unmonitored admin email box. These were very impor…
I recall a time when a company I had association with lost their main domains due to a failed renewal. In this case it was a long-term employee who left the company that had loads of company bills going to his card. He cancelled the card sometime after he left and the domains were not renewed. I’m not sure where the renewal failure emails were going but probably some unmonitored admin email box. These were very impor…
This is an interesting take. I prefer the opposite approach: choose the shortest possible registration window (1 year), and have a very clearly defined, properly-documented renewal process that multiple people at the company understand. It's unlikely that all of those people leave the company in a 1-year window, so the knowledge gets passed on reliably.
If a renewal happens only once every 10 years, then it seems very likely that the person responsible for it has moved on, knowledge around the process is lost, and at best the documentation is very out-of-date (but more likely it's missing).
My process is to have a shared calendar for these high-risk renewals. Top company officers should be on this calendar (CEO, CTO, and some engineering VPs). The calendar contains recurring events for domain and SSL cert renewals. These calendar events are set up for about 1-month before the actual renewal, and fire reminder emails at several intervals beforehand (in case people are away or on PTO).
Earlier quoted context omitted.
Did the domain expire, or was there some other issue? I just transferred some .com domains to Google from Name.com, I hope these expiry problems are limited to non- .com TLDs...
I've always received multiple emails from them leading up to a domain expiration. Not easy to miss, unless your whois email contact isn't current. (Google Domains gives you free whois privacy, but they use that contact for notifications)
Never heard of domain.com. If anyone wants a recommendation I use namecheap and have never had a problem. They are supporters of the EFF and Net Neutrality. Edit: If you are going to downvote, state why. Namecheap is a good service for a good price and supports Internet freedom. When even GoDaddy was supporting SOPA Namecheap took a stand against SOPA.
I recall UnitedDomains (German provider) who wanted me in 2016 to fax the request to update the contact information. Fax it. Times are mature for the equivalent of Letsencrypt for registering domains, something like Letsregistrar. We need to have this inefficient industry wiped away since it's really too much manual and too much in the way. If somebody wants to found a noprofit to create a free registrar, I'm 100% in…
I had a similar experience with an Austrian registrar a few years ago. Must be a regional thing, since Austria is Germany's Canada.
The timing of this is an amazing coincidence — I recently “lost” my domain in the same way. I bought it originally on Namecheap but have since transferred all my domains into a singular Google Domains account. My main domain, where I have my personal site and all my important emails, disappeared without notice on Wednesday the 9th last week. No expiration notice sent, no information as to what had happened. I contact…
Idea: Write a Google Script that periodically checks the domain for expiry, then inserts an email directly in your inbox if there is an issue.