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How a domain registrar can kill your business

uptimechecker.io

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Re: How a domain registrar can kill your business

#11

My registrar suspended my domain because an abusive user was using a subdomain for phishing. They told me they can't inform me first of abuse so I can deal with it; they'll suspend the domain immediately. Who's a good registrar that will contact me first if they get an abuse report?

I'm printing and framing this for the next time our PO brings this amazing sub-domain per user idea back on our backlog.

Re: How a domain registrar can kill your business

#12
post #5

That's a horrible situation, and one I'd encourage everyone to try to avoid - register production critical domains with a company that provides live phone support and stick with tried and true TLDs. Yeah, it may cost more, but this story just illustrates that you're staking your entire company on a $15/yr service, and you get what you pay for. Even if you want to run your marketing/landing page/etc off a .io or other…

Indeed, there's a reason large multi-nationals use companies like MarkMonitor as their Domain Register, even if they could get the same for $30/year, the potential loss in revenue and brand damage could be worth tens of thousands. It is a much harder balancing act for a startup, finding a domain register who is reputable and responsive but not "overly" expensive. Even if your entire business relies on it, $1K+/year j…

On what basis is your gsuite support -- Google's rep is "amongst the world's worst support unless your spending $millions" ...

Re: How a domain registrar can kill your business

#13
The timing of this is an amazing coincidence — I recently “lost” my domain in the same way. I bought it originally on Namecheap but have since transferred all my domains into a singular Google Domains account. My main domain, where I have my personal site and all my important emails, disappeared without notice on Wednesday the 9th last week. No expiration notice sent, no information as to what had happened.

I contacted Google as soon as I noticed and hey have been alright to deal with. Fortunately I am a Gsuite customer. I had to pay a fee to renew and another fee to restore, which was over $100. It’s been in “restoration” mode, ie offline, for days now and I am unable to even touch the DNS records until it’s back. I’ve already lost a week of uptime with zero recourse. FWIW I use a .co domain, and my site was throwing (for 24hrs or so) a splash page saying the domain was suspended.

Eagerly awaiting for it to come back but I’m totally in the dark as to timing.

Re: How a domain registrar can kill your business

#14

Who on earth uses .io for production critical domains?

Here is the obligatory post about how bad .io treated security less than 1 year back [1]. Someone was able to take over the whole .io zone just by registering a few domains.

1: https://thehackerblog.com/the-io-error-taking-control-of-all...

Re: How a domain registrar can kill your business

#16
post #11

My registrar suspended my domain because an abusive user was using a subdomain for phishing. They told me they can't inform me first of abuse so I can deal with it; they'll suspend the domain immediately. Who's a good registrar that will contact me first if they get an abuse report?

I'm printing and framing this for the next time our PO brings this amazing sub-domain per user idea back on our backlog.

Yep, I've learned that hosting other people's stuff on your domain will harm the domain's reputation. Use a different domain for user content, and make it fungible.

Re: How a domain registrar can kill your business

#18

Who on earth uses .io for production critical domains?

Who on Earth would buy a .io domain if it were advertised that it might stop working for days at a time and you had no recourse?

It's not like .io is run out of a backoffice somewhere these days. Afilias provides the backend -- they handle a lot of different TLDs...

Re: How a domain registrar can kill your business

#19
post #13

The timing of this is an amazing coincidence — I recently “lost” my domain in the same way. I bought it originally on Namecheap but have since transferred all my domains into a singular Google Domains account. My main domain, where I have my personal site and all my important emails, disappeared without notice on Wednesday the 9th last week. No expiration notice sent, no information as to what had happened. I contact…

Did the domain expire, or was there some other issue?

I just transferred some .com domains to Google from Name.com, I hope these expiry problems are limited to non- .com TLDs...

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