My registrar suspended my domain because an abusive user was using a subdomain for phishing. They told me they can't inform me first of abuse so I can deal with it; they'll suspend the domain immediately. Who's a good registrar that will contact me first if they get an abuse report?
How a domain registrar can kill your business
11–20 of 283 posts
Re: How a domain registrar can kill your business
#12That's a horrible situation, and one I'd encourage everyone to try to avoid - register production critical domains with a company that provides live phone support and stick with tried and true TLDs. Yeah, it may cost more, but this story just illustrates that you're staking your entire company on a $15/yr service, and you get what you pay for. Even if you want to run your marketing/landing page/etc off a .io or other…
Indeed, there's a reason large multi-nationals use companies like MarkMonitor as their Domain Register, even if they could get the same for $30/year, the potential loss in revenue and brand damage could be worth tens of thousands. It is a much harder balancing act for a startup, finding a domain register who is reputable and responsive but not "overly" expensive. Even if your entire business relies on it, $1K+/year j…
Re: How a domain registrar can kill your business
#13I contacted Google as soon as I noticed and hey have been alright to deal with. Fortunately I am a Gsuite customer. I had to pay a fee to renew and another fee to restore, which was over $100. It’s been in “restoration” mode, ie offline, for days now and I am unable to even touch the DNS records until it’s back. I’ve already lost a week of uptime with zero recourse. FWIW I use a .co domain, and my site was throwing (for 24hrs or so) a splash page saying the domain was suspended.
Eagerly awaiting for it to come back but I’m totally in the dark as to timing.
Re: How a domain registrar can kill your business
#14Who on earth uses .io for production critical domains?
1: https://thehackerblog.com/the-io-error-taking-control-of-all...
Re: How a domain registrar can kill your business
#15It is sad that often, a slightly less appealing .com domain is a better choice than a slick domain on an unreliable tld.
Re: How a domain registrar can kill your business
#16My registrar suspended my domain because an abusive user was using a subdomain for phishing. They told me they can't inform me first of abuse so I can deal with it; they'll suspend the domain immediately. Who's a good registrar that will contact me first if they get an abuse report?
I'm printing and framing this for the next time our PO brings this amazing sub-domain per user idea back on our backlog.
Re: How a domain registrar can kill your business
#17still, some blame falls in their shoulders, cutting it so close.
anyway: use mark monitor. don’t know if they do .io though.
Re: How a domain registrar can kill your business
#18Who on earth uses .io for production critical domains?
Who on Earth would buy a .io domain if it were advertised that it might stop working for days at a time and you had no recourse?
Re: How a domain registrar can kill your business
#19The timing of this is an amazing coincidence — I recently “lost” my domain in the same way. I bought it originally on Namecheap but have since transferred all my domains into a singular Google Domains account. My main domain, where I have my personal site and all my important emails, disappeared without notice on Wednesday the 9th last week. No expiration notice sent, no information as to what had happened. I contact…
I just transferred some .com domains to Google from Name.com, I hope these expiry problems are limited to non- .com TLDs...