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How a domain registrar can kill your business

uptimechecker.io

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Re: How a domain registrar can kill your business

#61

Post by [deleted] »

justherefortart wrote: post #46
djrogers wrote: post #5

That's a horrible situation, and one I'd encourage everyone to try to avoid - register production critical domains with a company that provides live phone support and stick with tried and true TLDs. Yeah, it may cost more, but this story just illustrates that you're staking your entire company on a $15/yr service, and you get what you pay for. Even if you want to run your marketing/landing page/etc off a .io or other…

Used register.com since the 90s. They're so bad I switched 20+ domains to name.com. DO NOT USE web.com or register.com, they're fucking terrible.

[deleted]

Re: How a domain registrar can kill your business

#62

Post by Ensorceled »

mhkool wrote: post #53

I recommend using easydns.com as the registrar and DNS service. Their email helpdesk is fast: And yeah, you need to have a lot of faith to use .io or other new TLDs which are serviced by new companies.

I use also easydns and hover and have nothing but good things to say about the support for both of these registrars.

Re: How a domain registrar can kill your business

#63

Post by Alupis »

creeble wrote: post #19
hbosch wrote: post #13

The timing of this is an amazing coincidence — I recently “lost” my domain in the same way. I bought it originally on Namecheap but have since transferred all my domains into a singular Google Domains account. My main domain, where I have my personal site and all my important emails, disappeared without notice on Wednesday the 9th last week. No expiration notice sent, no information as to what had happened. I contact…

Did the domain expire, or was there some other issue? I just transferred some .com domains to Google from Name.com, I hope these expiry problems are limited to non- .com TLDs...

I've always received multiple emails from them leading up to a domain expiration. Not easy to miss, unless your whois email contact isn't current.

(Google Domains gives you free whois privacy, but they use that contact for notifications)

Re: How a domain registrar can kill your business

#64

Post by mkirklions »

mhkool wrote: post #53

I recommend using easydns.com as the registrar and DNS service. Their email helpdesk is fast: And yeah, you need to have a lot of faith to use .io or other new TLDs which are serviced by new companies.

Okay, anyone want to confirm or add other DNS registrars to the "One of the good ones" list?

Ive been recommending my friends to do the entire thing through Dreamhost including a WP install.

I personally am more technical, and have my domain name from 7 years ago on godaddy. Any suggestions on where I should use? How about my incompetent friends?

Re: How a domain registrar can kill your business

#65

Post by hbosch »

creeble wrote: post #19
hbosch wrote: post #13

The timing of this is an amazing coincidence — I recently “lost” my domain in the same way. I bought it originally on Namecheap but have since transferred all my domains into a singular Google Domains account. My main domain, where I have my personal site and all my important emails, disappeared without notice on Wednesday the 9th last week. No expiration notice sent, no information as to what had happened. I contact…

Did the domain expire, or was there some other issue? I just transferred some .com domains to Google from Name.com, I hope these expiry problems are limited to non- .com TLDs...

The domain did expire, though I was never made aware of the upcoming expiration. My assumption is that there was some glitch between Namecheap, Google, and the .co domain authority... but I still don’t know exactly how my domain expired so silently. All my other domains were purchased through Google, this one was transferred in.

It really was a massive headache. I have no idea how long it would have taken me to notice (site is my authoritative presence on the web, but is a static personal page — no marketing or sales) and my email is a light trickle of messages by design: bills, bank statements, close personal relationships. Fortunately my brother told me his wedding invite bounced a day after going offline so I could follow up relatively quickly.

I filed a ticket with Google and got first line support within an hour. They confirmed it was still in Googles system. Then I was assigned a Senior Specialist who called me on Monday to confirm ownership. It is now Wednesday and my DNS records are still inaccessible.

If I were you I would definitely set an independent annual reminder to check your domain status, just in case.

Re: How a domain registrar can kill your business

#67

Post by jtl999 »

hbosch wrote: post #65
creeble wrote: post #19

Earlier quoted context omitted.

Did the domain expire, or was there some other issue? I just transferred some .com domains to Google from Name.com, I hope these expiry problems are limited to non- .com TLDs...

The domain did expire, though I was never made aware of the upcoming expiration. My assumption is that there was some glitch between Namecheap, Google, and the .co domain authority... but I still don’t know exactly how my domain expired so silently. All my other domains were purchased through Google, this one was transferred in. It really was a massive headache. I have no idea how long it would have taken me to notic…

I note my domains expiration dates and renew them at least 30 days before.

Your not the only person whose had issues recently with Namecheap not sending renewal emails.

Re: How a domain registrar can kill your business

#68

Post by smallbigfish »

mhkool wrote: post #53

I recommend using easydns.com as the registrar and DNS service. Their email helpdesk is fast: And yeah, you need to have a lot of faith to use .io or other new TLDs which are serviced by new companies.

Hmm, lots of people here recommend EasyDNS.

I'm curios so I went to check.

They say that the "DNS PRO" offer has 5 million queries/month. Is that a lot? Do they enforce the limit? That's 7000/requests/hour (or 115/minute or 2/second). That's not PRO in my books.

Re: How a domain registrar can kill your business

#70

Post by djsumdog »

creeble wrote: post #19
hbosch wrote: post #13

The timing of this is an amazing coincidence — I recently “lost” my domain in the same way. I bought it originally on Namecheap but have since transferred all my domains into a singular Google Domains account. My main domain, where I have my personal site and all my important emails, disappeared without notice on Wednesday the 9th last week. No expiration notice sent, no information as to what had happened. I contact…

Did the domain expire, or was there some other issue? I just transferred some .com domains to Google from Name.com, I hope these expiry problems are limited to non- .com TLDs...

I've used name.com for years and thankfully haven't had any of these issues.

Still domains are so cheap and these horror stories are so common that I realize this can happen with any registrar. There isn't enough publicity over issues like this for people to leave en-mass, so financially I can see this happening. I know one small registrar company and it's like 10 people and they write everything in Perl and run everything in Docker.

Fun thing about name.com. I suggested it to my girlfriend and it turns out they don't require e-mail validation. She mis-typed her e-mail address when she registered, and now she can't get into her account. Forgot password doesn't work because it tries to e-mail an address that doesn't exist. She tried to contact them several times but I don't think the support staff understood the situation.

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