Google is rebranding storage plans as “Google One” • Hacker News Board

Re: Google is rebranding storage plans as “Google One”

#31

Post by lozaning » Mon, May 14, 2018, 5:54 PM UTC

vvanders wrote: post #3

> Google already offered 24/7 support for paying business users with a G Suite account, but this is the first time it actively offers live support for consumers. About fucking time. I know so many people who will never purchase another Google product because it's was literally impossible to get another human being on the other end of the line.

As an anecdotal counter point, the only thing I've ever bought from Google was a Glass as part of their explorers program. I had to get in contact with their customer support over an issue I was having and was blown away by how above and beyond they went.

Re: Google is rebranding storage plans as “Google One”

#32

Post by doctorRetro » Mon, May 14, 2018, 5:54 PM UTC

josefdlange wrote: post #28

But... what is it?

Seconded. I hate these kind of vague announcements. Best I can tell is it's Drive plus... something? Hard to get excited when you don't know what it is.

Re: Google is rebranding storage plans as “Google One”

#33

Post by [deleted] » Mon, May 14, 2018, 5:54 PM UTC

ertand wrote: post #26

vvanders wrote: post #3

> Google already offered 24/7 support for paying business users with a G Suite account, but this is the first time it actively offers live support for consumers. About fucking time. I know so many people who will never purchase another Google product because it's was literally impossible to get another human being on the other end of the line.

I wonder what they mean by Google experts. Will there be an actual human being or some hybrid solution at the end of the line? Not that it matters to me as long as it's efficient.

[deleted]

Re: Google is rebranding storage plans as “Google One”

#34

Post by rohit89 » Mon, May 14, 2018, 5:54 PM UTC

throwaway40483 wrote: post #7

vvanders wrote: post #3

> Google already offered 24/7 support for paying business users with a G Suite account, but this is the first time it actively offers live support for consumers. About fucking time. I know so many people who will never purchase another Google product because it's was literally impossible to get another human being on the other end of the line.

This is the reason I think Amazon will end up winning the cloud computing race. Providing support is simply not in Googles DNA.

Enter Google Duplex.

Re: Google is rebranding storage plans as “Google One”

#35

Post by discaler » Mon, May 14, 2018, 5:54 PM UTC

> In addition to access to experts, the company also promises to provide subscribers with other benefits. Google One’s director Larissa Fontaine told me that those could include discounts on hotels you find in Google Search, preferred rates for other Google services, or credits on Google Play. “We hope to build those out over time,” she noted.

Giving you discounts if you use google search. Not sure they are using their search dominance innovatively or abusing it to promote this.

Re: Google is rebranding storage plans as “Google One”

#36

Post by applecrazy » Mon, May 14, 2018, 5:55 PM UTC

fragmede wrote: post #25

https://abevoelker.github.io/how-long-since-google-said-a-go... currently says 6 years 20 days and 1 hour since Google claimed a Linux client is coming.

The original Google product thread is gone, is there a mirror?

Re: Google is rebranding storage plans as “Google One”

#37

Post by lossolo » Mon, May 14, 2018, 5:55 PM UTC

crazygringo wrote: post #11

> free one-tap access to Google Experts for help with any Google consumer product and service. This is huge . Together with having removed ads that scanned your e-mail from consumer Gmail, it looks like Google's consumer offerings could actually be changing course from "you're the product" to "you're the customer" -- or at least be giving you the choice. Of course, you could always get a single-seat G Suite for busin…

There is always a reason for everything with Google. They didn't provide support for years. Considering what they showed lately with restaurant booking, what I think is actually happening is that Google want a huge data set for support calls/chats to use it as training data for their ML systems. Then they will present fully featured customer support product based on ML.

Re: Google is rebranding storage plans as “Google One”

#38

Post by abalone » Mon, May 14, 2018, 5:56 PM UTC

Missing context: this is catching up to last year's iCloud pricing (200GB for $2.99, 2TB for $9.99).

Not sure how the new support feature compares to free/paid Apple support options. Not a lot of details on it yet.

Re: Google is rebranding storage plans as “Google One”

#39

Post by amriksohata » Mon, May 14, 2018, 5:56 PM UTC

Wow they undercut microsofts pricing

Re: Google is rebranding storage plans as “Google One”

#40

Post by juliand » Mon, May 14, 2018, 5:57 PM UTC

ertand wrote: post #26

vvanders wrote: post #3

> Google already offered 24/7 support for paying business users with a G Suite account, but this is the first time it actively offers live support for consumers. About fucking time. I know so many people who will never purchase another Google product because it's was literally impossible to get another human being on the other end of the line.

I wonder what they mean by Google experts. Will there be an actual human being or some hybrid solution at the end of the line? Not that it matters to me as long as it's efficient.

With Google Duplex I'm sure we're heading towards a future where a computer is going to be answering all our customer support calls without us knowing about it.