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Google is rebranding storage plans as “Google One”

techcrunch.com

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Re: Google is rebranding storage plans as “Google One”

#11

Post by crazygringo »

> free one-tap access to Google Experts for help with any Google consumer product and service.

This is huge. Together with having removed ads that scanned your e-mail from consumer Gmail, it looks like Google's consumer offerings could actually be changing course from "you're the product" to "you're the customer" -- or at least be giving you the choice.

Of course, you could always get a single-seat G Suite for business account for $5 or $10/mo. with 24/7 phone support too, but it was a little too complicated and inflexible for most consumers.

Re: Google is rebranding storage plans as “Google One”

#13

Post by heartbreak »

throwaway40483 wrote: post #8
ModernMech wrote: post #6

After having to change their name from Sky Drive to One Drive following a trademark dispute, I think maybe Microsoft might have something to say about Google calling their online storage solution "One" as well. I mean come on, I know it's a very generic name, but it's nearly identical to one of their biggest competitors in this exact space.

It's even worse. They already have something called Android One. I'm sure this won't cause any confusion.

I honestly cannot keep up with Google's constant brand churn. I have never heard of Android One. I'll probably forget what Google One is by next week, because it's just plans on Google Drive which itself was born out of Docs, and so on.

Re: Google is rebranding storage plans as “Google One”

#14

Post by bomb199 »

crazygringo wrote: post #11

> free one-tap access to Google Experts for help with any Google consumer product and service. This is huge . Together with having removed ads that scanned your e-mail from consumer Gmail, it looks like Google's consumer offerings could actually be changing course from "you're the product" to "you're the customer" -- or at least be giving you the choice. Of course, you could always get a single-seat G Suite for busin…

I'm more curious - as someone who works in Cloud Support - what kind of "Experts" we are talking about here. The Google product space is massive.

Re: Google is rebranding storage plans as “Google One”

#16

Post by dbbk »

bomb199 wrote: post #14
crazygringo wrote: post #11

> free one-tap access to Google Experts for help with any Google consumer product and service. This is huge . Together with having removed ads that scanned your e-mail from consumer Gmail, it looks like Google's consumer offerings could actually be changing course from "you're the product" to "you're the customer" -- or at least be giving you the choice. Of course, you could always get a single-seat G Suite for busin…

I'm more curious - as someone who works in Cloud Support - what kind of "Experts" we are talking about here. The Google product space is massive.

Yeah, I'm quite surprised by this, they're not just offering support for Google One but ANY consumer Google product? There's like, thousands.

Re: Google is rebranding storage plans as “Google One”

#17

Post by crazygringo »

bomb199 wrote: post #14
crazygringo wrote: post #11

> free one-tap access to Google Experts for help with any Google consumer product and service. This is huge . Together with having removed ads that scanned your e-mail from consumer Gmail, it looks like Google's consumer offerings could actually be changing course from "you're the product" to "you're the customer" -- or at least be giving you the choice. Of course, you could always get a single-seat G Suite for busin…

I'm more curious - as someone who works in Cloud Support - what kind of "Experts" we are talking about here. The Google product space is massive.

As long as there's a guaranteed path of timely escalation for cases of data loss and account hacking/lockout, I'll be happy.

Re: Google is rebranding storage plans as “Google One”

#19

Post by Operyl »

alehul wrote: post #10
throwaway40483 wrote: post #7

Earlier quoted context omitted.

This is the reason I think Amazon will end up winning the cloud computing race. Providing support is simply not in Googles DNA.

The cost of support has to come from somewhere -- is either Amazon or Google generally cheaper for cloud computing? (I know ~nothing in this area). I could definitely imagine a market for both a cheaper service that's lacking support and a more expensive one that offers increased support. With that said, with Amazon's efficiency in logistics, I could definitely imagine them implementing support at a negligible cost.

Amazon.com’s support is so terrible, even for those easy consumer questions I sometimes have. Their AWS support is amazing though.

Re: Google is rebranding storage plans as “Google One”

#20

Post by zjaffee »

alehul wrote: post #10
throwaway40483 wrote: post #7

Earlier quoted context omitted.

This is the reason I think Amazon will end up winning the cloud computing race. Providing support is simply not in Googles DNA.

The cost of support has to come from somewhere -- is either Amazon or Google generally cheaper for cloud computing? (I know ~nothing in this area). I could definitely imagine a market for both a cheaper service that's lacking support and a more expensive one that offers increased support. With that said, with Amazon's efficiency in logistics, I could definitely imagine them implementing support at a negligible cost.

Support is something you pay extra for, usually some fixed percentage of the total cost of service.
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