501–510 of 786 posts
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Damn that sounds even more dystopian, can you imaging it "Hello how can I help you? - Hi, beep, I like to reserve a table? - Ok, beep, beep, on second - Mhm-mm beep, beep, sceech, 011000101010...."
Great comic on this: https://www.smbc-comics.com/?id=3576
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The store is still getting the customer, the retail rep is still getting the same call. What's so horrifying? I see this as leveling the playing field -- upper middle class people can already afford real assistants a la Tim Ferris; this just lets everyone access it.
Is it not conceivable that the rep would eventually replaced with a like kind system?
This is really horrifying to me. My heart goes out to the working-class retail people who are going to have to spend their days chatting with the AI assistants of upper middle class people too busy to call themselves. If the shop owner gets a duplex system to field the calls, then the two robots can subtly signal to the other they aren't actually human, and then start shrieking like a 9600 baud modem to finish the di…
I do feel for them, but at the same time we have these unintentional designs and systems that cause a lot of suffering all over the place. For example, I was kept on hold for 2 hours the other day to try and sort out being double charged on my bankcard. If this sort of service can handle hold, then i'm in.
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Lol imagine my phone talking with an automated customer service line. Two machines, talking to one another, not using any of the existing protocols. My phone would have a database of questions to ask, form it into an English sentence, run it through a text-to-speech, transmit this to the other phone. Their "phone" would run a speech-to-text, run NLP, match it with its own database, and do the whole thing again in the…
"all of UI/UX is basically prettifying database queries" - are you saying that generally speaking or is that a reference an article or articles? Would love to read more about it if so-
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I do feel for them, but at the same time we have these unintentional designs and systems that cause a lot of suffering all over the place. For example, I was kept on hold for 2 hours the other day to try and sort out being double charged on my bankcard. If this sort of service can handle hold, then i'm in.
I'm sure this system can and will be used to handle you on hold. ;) Be prepared for obfuscating phone trees that can talk back.
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> The end game would be for the business to run something like duplex on the other side, and you’d have duplex talking to duplex. And looking even further into the future, we can imagine a day when the computers forgo natural speech and use a better-suited form of communication. Some kind of sequence of ones and zeros transmitted directly across the wire.
Lol, but if you think about it, what stops businesses from doing this today? It's the lack of a universal API. If a barber shop wants to make it possible for a 3rd party app to book appointments then they have to release some API. But that's not the end of it. The 3rd party app has to first discover their Api, someone has to understand it and write code to use it, and then deploy that code. This is a problem today be…
Interesting, many people here seem to be fascinated by this and I am sitting here thinking: Oh my good, I hope I will never have to work on a phone receiving such calls. The technology is kinda cool, but when I think about the poor sound quality of some calls and my experience with voice assistants, I wonder in how many cases this will end in just garbage appointments or very poor experiences for the human on the one…
This is really horrifying to me. My heart goes out to the working-class retail people who are going to have to spend their days chatting with the AI assistants of upper middle class people too busy to call themselves. If the shop owner gets a duplex system to field the calls, then the two robots can subtly signal to the other they aren't actually human, and then start shrieking like a 9600 baud modem to finish the di…
And did you hear the recordings? The AI is better at conversation than the humans it had to deal with. I would gladly use this to avoid talking to people who can't parse a plain sentence without rounds of repetition and clarification.
This is really horrifying to me. My heart goes out to the working-class retail people who are going to have to spend their days chatting with the AI assistants of upper middle class people too busy to call themselves. If the shop owner gets a duplex system to field the calls, then the two robots can subtly signal to the other they aren't actually human, and then start shrieking like a 9600 baud modem to finish the di…
What makes you think this won't be used by people of all classes? And did you hear the recordings? The AI is better at conversation than the humans it had to deal with. I would gladly use this to avoid talking to people who can't parse a plain sentence without rounds of repetition and clarification.
The wealthy will largely continue employing humans to do tasks for them, because they can. It will be just another form of luxury / status. An AI assistant will be considered beneath their class. The technology will be nearly universal and extremely inexpensive, two things rich people dislike as it pertains to signaling their status.